Digital Art Zone

Proxima Shining - 27 June 2012 03:32 PM

So, I happen to be one of the unlucky ones as well. “Bought” two freebie items today (separately) - the first (Steam Aircraft Dragon) ended up as “processing_auth”, the second is complete. The same thing happened to me a few weeks back already, so it must be a reccuring bug. I would think DAZ must have had fixed that by now.

You should be set, I’ve been able to complete your pending order. Sorry for the issue. We are seeing this on only a handful of orders.

anikad - 27 June 2012 03:38 PM

Nice to see I’m not alone. Is it worth contact Daz about this, or will they fix it without prompting?

Your stuck order is now fixed.

foxylady - 27 June 2012 03:35 PM

Thank you.  I was able to download it.  However, the Steam Dragon item is stuck now.  This store software must be driving you guys nuts.  Shall I send some Jack Daniels your way?

Should be working for you now.

DAZ_bfurner - 27 June 2012 03:53 PM

foxylady - 27 June 2012 03:35 PM

Thank you.  I was able to download it.  However, the Steam Dragon item is stuck now.  This store software must be driving you guys nuts.  Shall I send some Jack Daniels your way?

Should be working for you now.

Thank you again.  Whiskey, Scotch, Rum???  What is your preference?

foxylady - 27 June 2012 04:00 PM

DAZ_bfurner - 27 June 2012 03:53 PM

foxylady - 27 June 2012 03:35 PM

Thank you.  I was able to download it.  However, the Steam Dragon item is stuck now.  This store software must be driving you guys nuts.  Shall I send some Jack Daniels your way?

Should be working for you now.

Thank you again.  Whiskey, Scotch, Rum???  What is your preference?

milk…  Just kidding just happy to help.

I posted a bug report to DAZ describing one possible way to generate this error.

Today, I got a reply that said:

Our web team has put in a fix for the Processing_Auth
orders.  They are now set to force through if they remain in that state for more
than an hour or so from what I understand

So with luck this problem will soon be a thing of the past.

“Set to force through if they remain like that for an hour”??

:: Looking at my freebie order ::

:: Looking at clock ::

:: Twelve hours ::

Sorry, guys, but now I’m having trouble believing this was just a handful.

I have two orders stuck in processing_auth.  I had three orders today, all of them were free.  The only one that went through was the first one which had only the PC freebie.  I still have not been able to download the weekly freebie.

Same here. I tried to get the Stage magic props & the same thing happened as earlier described - it disappeared from my cart, reappeared & then pending auth. This was 2 DAYS ago. I haven’t sent in a ticket yet. I can’t find the new link to do so in this wonderful new store.

DragonBurn - 27 June 2012 10:07 PM

Same here. I tried to get the Stage magic props & the same thing happened as earlier described - it disappeared from my cart, reappeared & then pending auth. This was 2 DAYS ago. I haven’t sent in a ticket yet. I can’t find the new link to do so in this wonderful new store.

whay over here https://helpdaz.zendesk.com/requests/new

Thanks. I sent one in.

For future reference To use the help system, click Help at the top of the forum. You get a drop down box with options. Select “Contact Us” that takes you to another screen, and the middle button is the one to use to send a support ticket to Zendesk.