Digital Art Zone

WTF is going on around here? It’s bad enough to have to put up with this SNAFU of site changes. but to suspend someones PC membership without any notice or reason is complete BS.

This site change has become the joke of the year becoming joke of the century very quickly.

A very pissed off long time customer who is not impressed.

And to top it off. I can’t find any info on this problem.

Sorry to hear about your troubles, I hope it gets fixed quickly.

I sure hope quickly does not mean a DAZ SOON.

I phoned and managed to get past the answering machine to a real person and got it straightened out. The power of the phone. LOL. Still they could not tell me why it happened though.

According to the forum memberlist you are still a Platinum Club Members - are you not seeing PC prices in the store or are you just going by the information under Subscriptions on your Account page? Unfortunately the latter is not reliable, it is being worked on so I’m not sure if you should open a support ticket or not.

Tashar59 - 26 June 2012 02:54 PM

I phoned and managed to get past the answering machine to a real person and got it straightened out. The power of the phone. LOL. Still they could not tell me why it happened though.

Well the important thing is that you got it straightened out and I’m happy it was resolved quickly.  I agree, the power of the phone is fantastic. 

I cannot get into the PC members forum and I cannot buy any PC items and yet I have paid my monthly membership dues up to date.Can anyone help me? I did put in a ticket 6 days ago but I still haven’t had a reply..The last time I managed to buy a PC item was in April.I’m getting a trifle peeved about this..and I don’t see why I should pay a subscription to the PC club and not get the service to go with it.

As I am in the UK I cannot afford to phone and get this sorted out.

You will need to submit a support ticket

quotd from another thread

[email protected] - 26 June 2012 03:02 PM

Tashar59 - 26 June 2012 02:37 PM

OK. So my membership is suspended and I want to know why.

In the store system you have your membership. To make sure your subscription is not suspended, since you are a PC member, go to My Account > Subscriptions (from the left list) > Edit > Extend > Submit.

This will take care of the problem.

We have seen several issues with this. But this action will take care of the problem for you.

 

@ chohole. That’s not how I got it fixed. Also does not explain why it has happened.

I was not posting it to explain how or why it happened I was posting it for others who may pull into this thread, having seen the thread title.

Your problem was sorted out by Britney, who then posted this to help anyone else with the same problem.

this way your thread can help other people.

chohole - 26 June 2012 03:37 PM

I was not posting it to explain how or why it happened I was posting it for others who may pull into this thread, having seen the thread title.

Your problem was sorted out by Britney, who then posted this to help anyone else with the same problem.

this way your thread can help other people.

My problem was not sorted out by Britney.  That was posted after I had it fix by phone.

But I do understand posting her answer here for other.

Ok it was sorted out by Britney, or one of the others in CS who answered the phone.

chohole - 26 June 2012 03:21 PM

quotd from another thread

[email protected] - 26 June 2012 03:02 PM

Tashar59 - 26 June 2012 02:37 PM

OK. So my membership is suspended and I want to know why.

In the store system you have your membership. To make sure your subscription is not suspended, since you are a PC member, go to My Account > Subscriptions (from the left list) > Edit > Extend > Submit.

This will take care of the problem.

We have seen several issues with this. But this action will take care of the problem for you.

 

Er no all that happens is that the system tries to treat me as a new member and charge me 30 Dollars plus one months subscription..Ah sorted it now.

chohole - 26 June 2012 04:04 PM

Ok it was sorted out by Britney, or one of the others in CS who answered the phone.

It was NOT sorted out by Britney. Please stop saying that. I do know who I was talking to on the phone and in communication with by mail.

Sorry if that sounds harsh but, Oh Well. I just got emailed that I have just cancelled my newsletter. Really? Give me a friggin break. Besides my DL’s are stalling and I’m lossing my DL count. How many months is it going to take to get this place stable.

Really not impressed now.