I'm Being double charged and getting no response from Tickets [resolved]
I reported this issue i believe monday morning and still have not received a response from creating a ticket. I'm not one to try and stir drama publicly but this is ridiculous. I don't even know if Daz's ticket system works with the way **** been working. I mean I don't get an indication from anyone, saying hey we are working on it (besides the automated email stating request received - why should i trust this). My ticket just sits there.
I was charged twice for an order meaning Daz has my money. I feel robbed because its money that prevent me from buying other product. This means I lose out on any sales an so forth. I figured I be patient but no response for being double charged. I even provided an image/clip of my statement showing my double charge. Why isn't this high priority? Unless someone wants to tell me there are a thousand other people with this same issue.
I feel as if i have been forced to make an issue out of it. Sorry I do not know what is considered a reasonable time to wait as I have never experienced this online before. I initially expected a 24 hour...
Anyhow here is my ticket :
#104141 I am being double charged on my bank statement.
I am being charged twice for my order number 100045910. Now I understand that your company decided to make a crappy decision about pushing forward a unstable version of your website to the public. However, instead of trolling around or holding a grudge I decided that I can feel safe to process transactions from your site. I have greatly enjoyed and have been inspired by your products. Thank you for this! Your staff is well known for quality product and testing so I figured you wouldn't possibly be ignorant enough to put an unstable checkout system.
Well, you have certainly proved me wrong and have further emphasized why I as an individual customer probably does not matter. I give you my money in exchange for good service and the value of trust. Your website is a place that I have trusted to obtain 100% of my product. Why must I provide you with payment in exchange for further inconvenience. If every time I come to your site to shop I have to be worried about being double or triple charged, why would I want to shop here further. Despite the decision your company has made, I decided to continue supporting your store because of your track record and quality of product.
If this is any indication of foreshadowed changes that I can expect from you company, then I might as well assume the worse from Daz3d. I am well aware that sometimes there are just variable that myself as the customer may not comprehend or be aware of. However, your job is to first provide good service for the customer. That's good business. Using the public as beta testers to help you fix something that you are unable to quality test is Bad business.
Thank you for inconveniencing me and my bank account. Congratulations, you have a potentially lost customer. I do not in any way mean to be disrespectful, but please fix this issue."