I place an order and pay for it. I cannot download my products due to a problem with my order, but my download counts change (see screenshots below to show I’m not lying like I usually do).
I couldn’t think of a title that would get ANYBODY to read this thread:
- More Store Problems
- Cannot Download Product
- Is This a Store Bug?
- DAZ Please Help
- Nude Celebrities
- AAAAAARGH!
- If You Don’t Read This Now You Will Die In 3 Days
So I’m running a competition. The best suggestion for a suitable thread title that 1) will get everyone to read it, 2) describes the problem and 3) uses humour/irony/tongue in cheek, will win a $5 GC. There is no set time for the competition; I will just decide one day when we have enough entries.
Oh, and I know I’ll never have to actually give the winner $5 BECAUSE THEY’LL NEVER GET THE FARKIN STORE FIXED!
I don’t have a title for the thread but, I’ve had the same thing happen with IE and I’ve heard others have also
Have you tried downloading with a different browser? Firefox, Chrome
I switched to Chrome and the download worked no problem
Hope this helps…
Thanks for the tip but no can do. I’ve been using IE for 75 years without a problem. What’s next ... I need to change my PC to use the DAZ store? Or move home? Or change gender?
Need to contact Sales Support anyway then to get a refund on the price difference as it’s on sale.
Might be that your order was going through when the product was being reset or something. [I don’t profess to comprehend how this site works, just an idea]
—also notice the date differences, order was the 22nd and downloads are dated for the 23rd ... it’s still the 22nd over here while I’m typing this.
I don’t have a title for the thread but, I’ve had the same thing happen with IE and I’ve heard others have also
Have you tried downloading with a different browser? Firefox, Chrome
I switched to Chrome and the download worked no problem
Hope this helps…
Thanks for the tip but no can do. I’ve been using IE for 75 years without a problem. What’s next ... I need to change my PC to use the DAZ store? Or move home? Or change gender?
I understand completely, we all shouldn’t have to jump through hoops or flaming hoops for that matter to get around the site and get our stuff.
I’m pretty sure I read somewhere here ( don’t know where ) that they are working on the browser issue, maybe s…...
Need to contact Sales Support anyway then to get a refund on the price difference as it’s on sale.
Might be that your order was going through when the product was being reset or something. [I don’t profess to comprehend how this site works, just an idea]
—also notice the date differences, order was the 22nd and downloads are dated for the 23rd ... it’s still the 22nd over here while I’m typing this.
Yes but I bought some other stuff too, like the secret code to the real working forum. Hahaaaa suckers!
I hadn’t noticed the date but by jeeves you may be right. That’s probably because I’m in Singapore, so the store may have logged my order using Paypal Singapore’s order date whereas the download are registered on US time. Gawsh, has ANYBODY ever used this store software before? If you’re right then what an absolute gobsmackingly terribly designed piece of software.
Need to contact Sales Support anyway then to get a refund on the price difference as it’s on sale.
Might be that your order was going through when the product was being reset or something. [I don’t profess to comprehend how this site works, just an idea]
—also notice the date differences, order was the 22nd and downloads are dated for the 23rd ... it’s still the 22nd over here while I’m typing this.
Yes but I bought some other stuff too, like the secret code to the real working forum. Hahaaaa suckers!
I hadn’t noticed the date but by jeeves you may be right. That’s probably because I’m in Singapore, so the store may have logged my order using Paypal Singapore’s order date whereas the download are registered on US time. Gawsh, has ANYBODY ever used this store software before? If you’re right then what an absolute gobsmackingly terribly designed piece of software.
I haven’t used Paypal to pay for orders [used to be a way to hold the orders ‘til payday] but yes that can cause a delay ... somehow yes the order will go through ... but Paypal has to confirm it back to Daz3d and then the downloads are released. Joys of computer controls. Have read of others having some kinds of problems using Paypal ... AFAIK it gets ironed out in the end.
I read somewhere that others were advised to clear cache/cookies then go back and try to download. I don’t know if it works or not but thought I would at least mention what others have.
ps. What about…Invisible Products ‘Worth’ Every Penny!
If you attempt to download a file and it fails, it usually eats one download. So nothing unusual here.
As far as I can see they have fixed at least one of the major download server problems within the last couple of days. But then, sometimes when you fix something you break something else. So who knows. In any case, I’ve just downloaded a lot of files with no problems at all.
“If you forward this thread to 3 mods before the end of the day you will also get your downloads”
“If you don’t forward this thread to 3 mods your downloads won’t appear”
...the It’s Been a Rough Week, and I’m Achy All Over, Out of Advil, and Too Tired to Come Up With a Catchy Title About Not Being Able to Download One’s Purchases Thread.
Thank you all for the support, suggestions and thread titles. So far we have:
Invisible Products ‘Worth’ Every Penny! (fictionalromance)
$5 GC for you ... Soon! (SimonJM)
If you forward this thread to 3 mods before the end of the day you will also get your downloads (belovedalia)
If you don’t forward this thread to 3 mods your downloads won’t appear (belovedalia)
It’s Been a Rough Week, and I’m Achy All Over, Out of Advil, and Too Tired to Come Up With a Catchy Title About Not Being Able to Download One’s Purchases Thread (Kyoto Kid)
