Well, the first problem, I’d suggest selecting the gens object and make sure that in parameters it’s fit to M4. If you’ve got a sausage and no eggs… check the gens alone in the scene and see if it shows up properly. Also expand it in the scene tab and make sure that none of the parts are made invisible (in DS3, there’s a little eye icon to the right of all the bones, I don’t know if that’s different in 4).