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Go pro hell !!!... Why wont Daz let me upgrade from standard to Pro? 
Posted: 18 June 2012 04:55 AM   [ Ignore ]   [ # 16 ]
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elephantboy90 - 17 June 2012 02:37 PM

I upgraded from Carrara 8 to Carrara 8 Pro for $149.  Britney was extremely helpful.  I think the beta issue a bit of a distraction.  Once 8.5 is released you will presumably need a Pro licence key.  I would strike whilst the iron is hot.  If they let you upgrade for this price you have made a substantial saving on the notional list price.

Thanks wink

I just opened a new ticket with a short and sweet requst (with alot less babble from me!) HOPE THAT WORKS smile

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Posted: 19 June 2012 03:48 AM   [ Ignore ]   [ # 17 ]
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Well Carrara 8.5 is listing at $199

So that is less than half the price of what Carrara 8 Pro sold for. 

It looks to me like they are dropping the price of Carrara.

I’m not against that.  The more people who see how cool Carrara is the more there will be available for it.

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Posted: 19 June 2012 03:22 PM   [ Ignore ]   [ # 18 ]
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Hope they can sort you Out Orion_Uk.  It took about 5 days for them to reply, but then I had a purchase order within a day after that.  I don’t know what’s going on with the pricing now but from only a fairly brief exposure to Carrara so far (and despite all the tales of woe in the forums) I still think Carrara is gives the best value for the feature set.  I tried various trials such as Cinema 4D, Modo and GMax but have found Carrara to be the only one where I have actually managed to create something worthwhile with very liitle effort.  Despite it’s rather dated UI, it is pretty intuitive and the standard of tutorials and community support I have found to date has been excellent.

Hope they continue with the development!

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Posted: 20 June 2012 12:48 PM   [ Ignore ]   [ # 19 ]
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where can i upgrade from carrara 8 to carrara 8 pro. ???

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Posted: 20 June 2012 01:24 PM   [ Ignore ]   [ # 20 ]
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namrettek - 19 June 2012 03:48 AM

Well Carrara 8.5 is listing at $199

So that is less than half the price of what Carrara 8 Pro sold for. 

It looks to me like they are dropping the price of Carrara.

I’m not against that.  The more people who see how cool Carrara is the more there will be available for it.

Price seems to be increasing, C8 is 150$, while C8.5 lists as 200$.
C8Pro is 550$, no data on C8.5 Pro yet.

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Posted: 20 June 2012 02:01 PM   [ Ignore ]   [ # 21 ]
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3d-Media - 20 June 2012 12:48 PM

where can i upgrade from carrara 8 to carrara 8 pro. ???


Contact Sales Support for upgrade pricing.

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Posted: 21 June 2012 03:58 PM   [ Ignore ]   [ # 22 ]
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fixmypcmike - 20 June 2012 02:01 PM
3d-Media - 20 June 2012 12:48 PM

where can i upgrade from carrara 8 to carrara 8 pro. ???

Contact Sales Support for upgrade pricing.

Lol, I have been doing that since 29th May at least! (http://www.daz3d.com/forums/viewthread/862/), emailed support a number of times AND have asked Zendesk THREE times (been given the wrong info or not gotten replies!) My latest request is 3-4 days with no reply, funny how Daz wont take your money but most company’s bite your right arm off for it!

I must have really upset some one over there!!!

 

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Ds pro 4.6 Win64
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OR 4 Poser 1.55
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Posted: 21 June 2012 06:33 PM   [ Ignore ]   [ # 23 ]
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Orion_Uk - 21 June 2012 03:58 PM
fixmypcmike - 20 June 2012 02:01 PM
3d-Media - 20 June 2012 12:48 PM

where can i upgrade from carrara 8 to carrara 8 pro. ???

Contact Sales Support for upgrade pricing.

Lol, I have been doing that since 29th May at least! (http://www.daz3d.com/forums/viewthread/862/), emailed support a number of times AND have asked Zendesk THREE times (been given the wrong info or not gotten replies!) My latest request is 3-4 days with no reply, funny how Daz wont take your money but most company’s bite your right arm off for it!

I must have really upset some one over there!!!

 

Ah, sorry about that.  Maybe they’re giving priority to problem tickets and haven’t gotten around to you yet?

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Posted: 22 June 2012 03:38 PM   [ Ignore ]   [ # 24 ]
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fixmypcmike - 21 June 2012 06:33 PM
Orion_Uk - 21 June 2012 03:58 PM
fixmypcmike - 20 June 2012 02:01 PM
3d-Media - 20 June 2012 12:48 PM

where can i upgrade from carrara 8 to carrara 8 pro. ???

Contact Sales Support for upgrade pricing.

Lol, I have been doing that since 29th May at least! (http://www.daz3d.com/forums/viewthread/862/), emailed support a number of times AND have asked Zendesk THREE times (been given the wrong info or not gotten replies!) My latest request is 3-4 days with no reply, funny how Daz wont take your money but most company’s bite your right arm off for it!

I must have really upset some one over there!!!

 

Ah, sorry about that.  Maybe they’re giving priority to problem tickets and haven’t gotten around to you yet?

Maybe!

Thanks Mike smile

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Intel i7 870/2.93 GHz
RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
Win7 Ult 64-bit/OSX ML
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OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
http://render.otoy.com/forum/viewforum.php?f=79

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Posted: 11 July 2012 09:12 AM   [ Ignore ]   [ # 25 ]
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Still no reply???

WTH!!!!!

I am now definitely writing a very strong letter to CEO James Thornton for sure this time!!

DAZ have constantly either ignored my requests, given me the wrong information and point blank refused to help a willingly paying customer!!!

I feel that I have been more than patient with the store and website problems over the last few months. Sadly, there have been far too many posts from other users in the same situation as me (some whom have been helped quite quickly and even been given C8.1 PRO at a seriously reduced rate) I COULD have purchased 8.1 PRO for $149 and now you have raised the price back up to over $500 and STILL wont help me! How can you call this customer service???

I have PDF copies of requests (which keep either disappearing or getting closed with out resolve) going back MONTHS on this issue, copies of emails etc, ALL of which will be going in a physical package to CEO James Thornton in relation to my complaint. This level of incompetence is totally unacceptable by ANY degree.

All I asked for was a reasonable price and help to upgrade from 8.1 standard to 8.1 PRO, I have been quoted so many different prices (yet no option to do this in the store) and find out that while some users are only paying $149 to upgrade from standard to pro, I am now expected to pay over $549 and buy the full verison of pro rather than an upgrade from standard to pro ??? All this focus on store and website problems, promotions and countless new products (some still with defects/issues) has lead to a serious lack in basic customer support and damage to sales.

With regret that I have to take my complaint so far (after so long!).

While its nice of DAZ to offer a Beta to use, I would like a CURRENT/up to date version to keep while DAZ work on the Beta is completed?

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Intel i7 870/2.93 GHz
RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
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Carrara 8.5 Pro
OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
http://render.otoy.com/forum/viewforum.php?f=79

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Posted: 11 July 2012 04:05 PM   [ Ignore ]   [ # 26 ]
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Still no reply???
WTH!!!!!
I am now definitely writing a very strong letter to CEO James Thornton for sure this time!!
DAZ have constantly either ignored my requests, given me the wrong information and point blank refused to help a willingly paying customer!!!

red face oh, strongly worded tongue wink
I thought you meant in bold font!
feel bad for you as my Carrara 8 pro was very cheap having upgraded from a C7pro magazine disc version during a big Daz sale month where I got lots of things cheap.
I myself have become very reliant on the 8.5beta and hope the price not too scary as I WILL have to pay it.
hopefully they will sort out the store upgrade pricing . . . .

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Posted: 11 July 2012 06:26 PM   [ Ignore ]   [ # 27 ]
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Lol, GOOD NEWS Wendy smile

After a few messages to Zendesk and a phone call I got it sorted wink

I had some help from Britney and Jonie. Britney tried hard to help me but she had problems processing my card online. Strangely Joanie managed to do it by phone after a 10 minute call (dunno how much that cost me from UK to USA!) and now I finally have a copy of 8.1.1 Pro build 12…yay smile

Quote: “myself have become very reliant on the 8.5beta and hope the price not too scary as I WILL have to pay it.
hopefully they will sort out the store upgrade pricing . . . .”

Well, I could have settled for using the 8.5 Beta (and still will use it while available) but I wanted a full pro copy that I could permanently use even after the Beta testing period is over just in case I cant afford the 8.5 upgrade from standard!

I mainly wanted it as the pro version allows import of Syntheyes camera tracking out put files and standard does not. While I (like you) have become dependent on the 8.5 Beta, there is no certainty that I will be able to afford the 8.5 upgrade price on release.

I did get my pro version (upgrade from standard) for a extremely good price of £69.95 smile
While it has been quite a battle to get success, I am grateful that Daz sold the upgrade to me at such a low price. I am sure you can tell from my previous post that my patience was running thin, but now I am finally happy.

A bit scared on how smooth the upgrade process will run when I can afford (and its released) to upgrade to 8.5 pro raspberry

 

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Intel i7 870/2.93 GHz
RAM 16GB
3x GTX 660 Ti 2GB
Cuda v5.00
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Carrara 8.5 Pro
OR 4 Carrara - OR4C Stable & betas
Blender 1.55 - 4.10 beta
Ds pro 4.6 Win64
OR Standalone V2.0
OcDS: stable & betas
OR 4 Poser 1.55
http://www.neil-isted.com/
http://www.neil-isted.com/videos.html
http://www.neil-isted.com/gallery.html
http://render.otoy.com/forum/viewtopic.php?f=79&t=42152
http://render.otoy.com/forum/viewforum.php?f=79

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Posted: 23 August 2012 10:32 AM   [ Ignore ]   [ # 28 ]
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Though I’m a bit late into this discussion I am currently having problems.
I have the standard 8 upgrade and wanted to switch to pro.

I was told to simply purchase the pro upgrade and then I would get a slight refund for already having the standard.

However the bloody website refuses to sell me the pro upgrade.

It will sell me the standard upgrade again or a complete pro!

In all my experience online I have never had so much difficulty in buying something…I have no intention of phoning from the UK to sort out the problem..perhaps they can phone me on my mobile!!!
With numerous Zendesk tickets flying around…I started to loose patience with the whole thing!

They need to get these issues sorted ...giving customers a difficult time is not the way to sell stuff and only the true loyalists remain!

Steve C

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Posted: 23 August 2012 11:37 AM   [ Ignore ]   [ # 29 ]
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Daz is aware of the problems with the Carrara ( pro upgrade store page, and hopefully it will be sorted out sometime….err   ummm   in the near future

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Posted: 23 August 2012 12:12 PM   [ Ignore ]   [ # 30 ]
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These irritations do not help Daz in the long term.
I finally got a friend to try Daz studio after showing him how you can create 3d renders.
Since my “problems” with the store started he’s considering it’s not such a good idea.

Now I know its not good to compare rivals but can anyone tell me if Poser users have anywhere near the same aggravation with the official Poser addon store (Content Paradise?)

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