AS Customer Service said some time ago the quickest way to contact CS is to use the support system, and file a ticket.. Phone calls are now routed to a out of office system, and all they can do is fill a ticket in for you, so far quicker to use the direct ticket system as that is what Zendesk is designed for.
Also remember that the DAZ 3D office is only staffed during working hours and only on weekdays, so if you filed a ticket over the weekend then they may not have got round to it yet. Also remember that DAZ 3D is on UTC-7,
I started with the ticket system because it was the only system I knew. I started calling because of the long turn around on the ticket system that made it difficult to keep a train of thought and remember all of the details of a problem, among other things.
But sometimes I am working on a project and want to buy some content and the site won’t let m buy it, I don’t know if it is a temporary problem or the content has been discontinued or what. When I am approaching a deadline I have at least once cancelled an entry to an animation festival because I wasn’t sure if the desired content would work with the project, or if I could purchase the content in time to complete the project. The tight deadlines are always my problem, not DAZ’s. I am just trying to figure out how to work with the DAZ business model as it stands. Should I expect to wait a day, a week, a month, to hear from them?
I am on UTC-6, so time zone is not much of a problem for me.
If I am the only one who finds this a problem, then I suppose I will have to create my own work around. But I thought I would see if there were some solutions from others before trying to invent the wheel .