Same problem: I’ve downloaded a .exe for hexagon, it asks me a serial at launch but there is no serial in readme or in account so I can’t use it.
Same issue here. Hard to believe this hasn’t been solved 2 years later. It wan’ts to charge me to download again. Only have the exe and a serial in my account that will not validate. Frustrating to say the least, especially when I actually PAID for this software.
We can buy multiple copies of any product [makes sense for things like the gift cards] but to download it? From your Product Library? It should not be asking for money there. That would be the most recent [and only available] edition atm. The serial key has to be manually typed in [run thing as admin] to work on some computers. If all that doesn’t work, then contact CS because they have been helping folk get their numbers last I read. For some unknown reason [at least I don’t know why] a whole bunch of serial numbers and some products seemed to have vanished from our accounts. My account has the download but not the key! Thankfully the computer kept the key information for the re-installation though and it’s working.