I realize that there are more important problems at the moment, but there still appears to be a free download of Hexagon. The download works to deliver the program, but never delivers a serial code. Sorry to be stupid, but is going to be the free full version for a while longer, or has that ship already sailed?
Thanks
But is there a serial number for the free version of Hexagon?
Not just me, but quite a few people seem to be having this issue, where
Hexagon downloads but delivers no serial number. It is not in the readme,
and I don’t see it in my serial number list in the account profile. Should this
just be attributed to the general problems the DAZ site has been having
lately?
It seems like they’ve changed things again. Before there was a zip file in the download link. Now there is an exe file in the download. The zip file containted a readme with a serial number, the exe does not have that. Looks like we’re back to account linking serials or they just added the wrong file to the download link. Check your account for a serial number and if it’s not there contact support.
It seems like they’ve changed things again. Before there was a zip file in the download link. Now there is an exe file in the download. The zip file containted a readme with a serial number, the exe does not have that. Looks like we’re back to account linking serials or they just added the wrong file to the download link. Check your account for a serial number and if it’s not there contact support.
I have checked both my readme file as well as my account’s serial numbers. I still can’t find my serial number for Hexagon 2.5 free. Someone, PLEASE help me.
I have checked both my readme file as well as my account’s serial numbers. I still can’t find my serial number for Hexagon 2.5 free
Wait…this isn’t making any sense to me.
*IF* you have a readme, and *IF* that readme is inside a “Hexagon_2.5.1.79_Win32.zip” file that you downloaded from DAZ, then it has the serial number in it.
Right at this moment, you can’t download Hexagon_2.5.1.79_Win32.zip at all, so you would have had to have downloaded it before the website revamp which means the zip file readme has the serial number in it.
Where did you get your “Hexagon 2.5 free” from, and what exactly does the readme that you say you “checked” have in it?
I have flagged this problem up. Of course it is still very early in Dazland, so don’t expect any answers until they arrive at Daz_Towers, some 4 to 5 hours from now.
I find it odd that there’s a readme file with a serial. Isn’t the serial supposed to be located on your account page? Just go to your account and then My Serial Numbers and there it is…
You’re describing the system that was in place before DAZ made their software freely available.
Under that system, you had to register an account with DAZ and then order the software and pay for it. Then you were assigned a unique serial number which was sent separately to your account, along with a link to download the executable installer.
When the software first became free, that system was still in place except that there was no option to pay for it - but you still had to register, and you still received a unique serial number in your account.
After a short while, DAZ pulled out all the stops and just posted a link to a zip file which was accessible to anyone visiting the site without registering. Anyone could now download the file anonymously, and everyone got the same installer and the same serial number. This serial number is in the zip file’s “readme”.
I just downloaded Hexagon today. It was a free version, but it wasn’t a zip file. It was a setup program. The setup program installed everything okay, but when I ran it, it asked for a serial number. A readme file was included but all it had was a list of features for Hexagon. There was no serial number. As I said, I also checked My Account, looked under My Serial Numbers, and found nothing. Could you tell me were I can find the zip file you mentioned?
I have flagged this problem up. Of course it is still very early in Dazland, so don’t expect any answers until they arrive at Daz_Towers, some 4 to 5 hours from now.
Daz3D is aware of the problem. THe Download should be a zip, but is currently downloading as the older .exe.
THere is a thread here http://www.daz3d.com/forums/viewthread/115/ Giving some contact email addresses, which can be used until such time as the support system is bak up and working properly. Be aware though that they are getting a wee bit inundated with email queries, so it may take time for them to work through to your query.
We will keeep you uupdated as to what is happening.
