Digital Art Zone

 
     
DAZ STORE
Posted: 23 April 2013 09:40 AM   [ Ignore ]
Member
Avatar
Rank
Total Posts:  26
Joined  2003-10-09

Is the store down or something? I couldn’t download a thing and cant even send a customer service query. .

Profile
 
 
Posted: 23 April 2013 09:43 AM   [ Ignore ]   [ # 1 ]
Addict
Avatar
RankRankRankRank
Total Posts:  6893
Joined  2005-08-15

It is working for me, I just tried it.  I am able to select Help > Contact US, and get the query form up.

There was a problem recently with downloading items from the Product Library, is that what you mean?

Profile
 
 
Posted: 23 April 2013 09:49 AM   [ Ignore ]   [ # 2 ]
Member
Avatar
Rank
Total Posts:  26
Joined  2003-10-09

Yes, couldn’t download a thing from the product library. Is there a problem again?

Profile
 
 
Posted: 23 April 2013 09:51 AM   [ Ignore ]   [ # 3 ]
Member
Avatar
Rank
Total Posts:  26
Joined  2003-10-09

I managed to get one going but turned out to be the wrong file. So I cancelled and ever since couldn’t download anything.

Connection keeps resetting.

Profile
 
 
Posted: 23 April 2013 09:59 AM   [ Ignore ]   [ # 4 ]
Member
Avatar
Rank
Total Posts:  26
Joined  2003-10-09

Even right click won’t work.

Profile
 
 
Posted: 23 April 2013 10:53 AM   [ Ignore ]   [ # 5 ]
Active Member
RankRank
Total Posts:  254
Joined  2012-07-06

I just bought a few products a half hour ago and everything downloaded fine.

Profile
 
 
Posted: 23 April 2013 11:10 AM   [ Ignore ]   [ # 6 ]
Addict
Avatar
RankRankRankRank
Total Posts:  3479
Joined  2009-08-05

If there is a problem with the store then something has changed in the matrix:) Store temp glitches take place when they update or upgrade features. I know they are busy providing PA’s with a new Portal system to manage sales, don’t know if that has an affect on the site and check outs in anyway. I am just assuming here.

 Signature 

My Daz Store
My Rendo Store

Profile
 
 
Posted: 23 April 2013 11:15 AM   [ Ignore ]   [ # 7 ]
Addict
Avatar
RankRankRankRank
Total Posts:  6893
Joined  2005-08-15

There is a thread on this already, but they are suggesting to delete cookies, and then logging out and in again to fix the problem.

Most of the time it works for me on IE9, but sometimes it doen’s work for an hour or two, and then comes back again.

Profile
 
 
Posted: 23 April 2013 12:13 PM   [ Ignore ]   [ # 8 ]
Member
Avatar
Rank
Total Posts:  26
Joined  2003-10-09

I visited other sites for a while. Now it’s downloading. Dunno what went right this time… lol

Sorry for the alarm. Thanks guys.

Profile
 
 
Posted: 23 April 2013 12:16 PM   [ Ignore ]   [ # 9 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  7894
Joined  2006-03-19

They were having issues with cookies that i think is fixed now. If you run into the problem again do as Jimmy suggested and delete your cookies

 Signature 

ARTCollaborations Store on DAZ3D    ARTCollaborations on Facebook

*****Ravenwood Cemetery*****  

 

Profile