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Where are My Download Links
Posted: 19 April 2013 04:32 PM   [ Ignore ]   [ # 16 ]
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Kyoto Kid - 19 April 2013 03:35 PM

...arrrgh! I want “My Downloadable Products” back.  This library thingie is a total pain in the bum.

It’s managed to eat a previous order of mine that had over 750 dollars worth of content.  blank stare

Other than that, I love it.

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Posted: 19 April 2013 11:49 PM   [ Ignore ]   [ # 17 ]
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mickmca - 18 April 2013 03:37 PM

I don’t see the “improvement” part. My recent purchases are mooshed together with everything else (the sort on date does not work), and somehow DAZ seems to have managed to create even more confusion about which files go with which order and what it is all named (come on, I have to remember that the name started with “the” and look under TH? And V4 names are sorted before Victoria 4 names, which are sorted differently from Victoria 4.3 names?

I don’t see anything that explains what a DIM download is, whether you need it, and which files are Mac (or PC) exclusive. Sometimes the DIM (Oh, I get it Daz Installation Manager. Wow, like I’m going to trust the folks who created “Product Library” to set up parts of my computer…) is the same size as some other file (the first EXE) and sometimes, well, not. Do they really think this is some sort of progress? And have they not heard of beta-testing?

It took me some time just to figure out that “Product Library” was where my purchases had been hidden. DAZ does understand that we are customers, right?

I have a suggestion for DAZ if they’re still interested in keeping their customers satisfied ......  Put all the files in one install with different folders same as the other stores do and let the customer copy the content, DSon or runtime folder themselves to their choice of program . That would definitely stop the insane confusion they seem to have caused with downloads and installs.

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Posted: 20 April 2013 05:20 AM   [ Ignore ]   [ # 18 ]
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My product library is not working.  I cannot

Apply a Filter
Change the sort order
Select any other page other than the opening page which is in alphabetical order.

I do not use DIM, and I just purchased an item which I cannot now download as it does not appear on the first page.  Please do not tell me to clear my cookies, etc.  I have already done this. 

Product library worked 2 days ago for me, but not now. 

Is anyone else having this problem?

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Posted: 20 April 2013 05:24 AM   [ Ignore ]   [ # 19 ]
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Yes,  hang on a moment and I will see if I can find a link to the thread where DAZ_Jon is talking about it.

OK here you go

http://www.daz3d.com/forums/viewthread/20770/P15/#306557

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Posted: 20 April 2013 06:56 AM   [ Ignore ]   [ # 20 ]
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All this constant “improving” of things that previously worked well is a pain.  Pity DAZ doesn’t just put the links back in the emails as they were when DAZ switched to Magento.

Now, I can’t even place an order.  Which makes me question whether I really want to spend $40 to get $10 off ...


I too find the new Product Library slower to use.  It was NOT an improvement to move all the download links off a download page and into separate product pages.  It’s more clicks to get to the download links, and the product pages load slower.  DAZ web designers do know pages with images load slower?

I also find it confusing figuring out which files I need.  Since I can’t depend on D3DIM to actually list everything in an order and I can no longer use Taosoft’s content downloader (which was superior to D3DIM), I’ve gone back to downloading from the browser.

Wasn’t the new CEO hired about a year ago? 

Kyoto Kid - 19 April 2013 03:35 PM

...arrrgh! I want “My Downloadable Products” back.  This library thingie is a total pain in the bum.

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Posted: 20 April 2013 08:50 AM   [ Ignore ]   [ # 21 ]
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I’m having a problem with new system: when I go to the Product Library, the order number we get in the top corner of the product page is not always right. In particular all my M4 products have the wrong order number listed and lead lead to the wrong order page.
It happens, I think, because some products are part of several bundles and products (like Michael 4 base and morphs++ I got additionally with Carrara). While I got M4 Morphs++ with Carrara, later, the initial purchase was different and much earlier. 

I would greatly appreciate of you allow several order numbers to be listed if product is obtained from several sources.

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Posted: 20 April 2013 11:27 AM   [ Ignore ]   [ # 22 ]
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The product tabs don’t work…...............................and that kinda grinds my gears.

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Posted: 20 April 2013 02:05 PM   [ Ignore ]   [ # 23 ]
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Hello,

I am having several problems with the product library.

On my previous order the “Club Dress” and “Little Black Dresses for Club Dress” do not show up in the right position on sort by Purchase Date. The other two products I ordered do show up. I had to filter on the word club for the products to show up. If I look at the download page for the two products, the order number and date are correct.

On today’s order I get extra? files that are not marked properly on the “Girls of Summer” product for S5 as shown in the .png file.

Regards Eric

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Posted: 20 April 2013 03:40 PM   [ Ignore ]   [ # 24 ]
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The new “Library” thing is a mixed bag for me.

On the one hand everything loads slowly, so that wastes time.
I miss having the dates listed of when things were bought.
I also wish you would let us get ONE long page rather than multiple pages.

On the other hand, I do like the big picture showing the product.
It’s also nice not to have to wait for a download.

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Posted: 20 April 2013 04:24 PM   [ Ignore ]   [ # 25 ]
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Just spent the last 10 minutes trying to find newly-purchased content download links. Why make this so complicated. Every other 3D content site just has a link in your purchase order. But not at DAZ, where everything is made just as hard as possible to use.

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Posted: 20 April 2013 04:52 PM   [ Ignore ]   [ # 26 ]
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At least your product library works.  I can’t sort by date and I only get the first page.  I bought an item yesterday and have no way to get to it to download it.

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Posted: 20 April 2013 07:37 PM   [ Ignore ]   [ # 27 ]
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The Product library requires Javascript to work. If your browser has Java set to off it will not function.

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Posted: 21 April 2013 07:45 AM   [ Ignore ]   [ # 28 ]
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My javascript is turned on, I just updated to make sure I had the latest version, rebooted the computer, and sill the only working part of my product library is the first page,  Cannot sort by date, cannot use filter, or choose any other page ro view.  Hence, I am unable to dlownload my recent purchase.  I am frustrated!!!

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Posted: 21 April 2013 08:06 AM   [ Ignore ]   [ # 29 ]
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DAZ_Jon has said in another thread that they are currently working on a fix for this,  I did post earlier in this thread

chohole - 20 April 2013 05:24 AM

Yes,  hang on a moment and I will see if I can find a link to the thread where DAZ_Jon is talking about it.

OK here you go

http://www.daz3d.com/forums/viewthread/20770/P15/#306557

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Posted: 21 April 2013 08:14 AM   [ Ignore ]   [ # 30 ]
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luannemarie - 21 April 2013 07:45 AM

My javascript is turned on, I just updated to make sure I had the latest version, rebooted the computer, and sill the only working part of my product library is the first page,  Cannot sort by date, cannot use filter, or choose any other page ro view.  Hence, I am unable to dlownload my recent purchase.  I am frustrated!!!

Delete all of DAZ’s cookies in your browser. That solution worked for me two days ago.

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