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Carrara 8.5.0.204 Beta (Update)
Posted: 23 August 2013 09:30 AM   [ Ignore ]   [ # 196 ]
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I am getting a render error about after every 10th or so render, where it just says, “an error occurred” and then I cannot render anymore from that point on.  I can do other thing, and I can save, but when I close Carrara it says Runtime Error! application crashed.  I have to restart to get renders working again.

Are there logs that I can provide or something?

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Posted: 02 September 2013 09:22 AM   [ Ignore ]   [ # 197 ]
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Moral of the story :

Never, never, never uninstal a soft befor 2 or three month…

I’m lucky to work with my “old” 8.1 preserved in a corner of my Mac from this morning, waiting for a new serial number

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Posted: 02 September 2013 10:54 AM   [ Ignore ]   [ # 198 ]
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HELP!
Please, someone post the new serial number. I am working on a deadline today, and this temporary serial number system has just shut me down. The usual updated serial number is not showing itself. I am only seeing the September 1st dying number.
Rick

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Posted: 02 September 2013 10:56 AM   [ Ignore ]   [ # 199 ]
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I’m afraid that there will be no further serial number for the beta because the final was published on August 26th…

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Posted: 02 September 2013 11:00 AM   [ Ignore ]   [ # 200 ]
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Hi Eddy,

Thank you.
Happy to purchase 8.5.  Will I be free from all of this temp. serial number nonsense?

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Posted: 02 September 2013 11:01 AM   [ Ignore ]   [ # 201 ]
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Besides the use of the beta serial, there seems to be a problem with the purchased versions as well.

See thread from the release.
http://www.daz3d.com/forums/viewthread/27826/P495/

Mine (bought) version also locked me out. Not verry happy.

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Posted: 02 September 2013 11:05 AM   [ Ignore ]   [ # 202 ]
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jerham - 02 September 2013 11:01 AM

Mine (bought) version also locked me out. Not verry happy.

DAZ has been notified of this issue and they say they are working on it.

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Posted: 02 September 2013 11:21 AM   [ Ignore ]   [ # 203 ]
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Submitted support issue ticket…

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Posted: 02 September 2013 11:25 AM   [ Ignore ]   [ # 204 ]
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Frank0314 - 02 September 2013 11:05 AM
jerham - 02 September 2013 11:01 AM

Mine (bought) version also locked me out. Not verry happy.

DAZ has been notified of this issue and they say they are working on it.

Thanks, sorry i do not look much in the Carrara forum part.

http://www.daz3d.com/forums/viewthread/28263/

Did not notice the other thread. Maybe it is an idea to post a update in the 8.5 release thread to?

 

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Posted: 02 September 2013 11:26 AM   [ Ignore ]   [ # 205 ]
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Frank has already said that DAZ 3D are aware of the problem and are actively working on it, so the Support ticket is really a bit redundant.

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Posted: 02 September 2013 01:25 PM   [ Ignore ]   [ # 206 ]
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jerham - 02 September 2013 11:25 AM
Frank0314 - 02 September 2013 11:05 AM
jerham - 02 September 2013 11:01 AM

Mine (bought) version also locked me out. Not verry happy.

DAZ has been notified of this issue and they say they are working on it.

Thanks, sorry i do not look much in the Carrara forum part.

That’s too bad. Once all the release hoopla has died down and things are sorted out with the serial number issue, there’s a lot of great Carrara information, tips and tricks that can be had there, by knowledgeable people willing to share what they know. If you’re going to use Carrara, I highly recommend. Who knows? Maybe you’ll even teach a couple of us old hands a thing or two we didn’t know!

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I find it somewhat liberating not to be encumbered by accuracy.

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Posted: 02 September 2013 01:28 PM   [ Ignore ]   [ # 207 ]
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I agree. I have a look to the Carrara forum twice a day or more.
Somehow essential for me

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Posted: 02 September 2013 03:00 PM   [ Ignore ]   [ # 208 ]
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chohole - 02 September 2013 11:26 AM

Frank has already said that DAZ 3D are aware of the problem and are actively working on it, so the Support ticket is really a bit redundant.

uh…

If I have a support issue, I submit a support ticket.  I then wait until it’s fixed, and I will resolve the ticket, or they will close it.  I would think this is the correct thing to do?

After going through what we just did for the release pricing for Carrara upgrades, all the bitterness, complaining and frustration….didn’t we learn the best option was to just follow procedure and be patient? (even in that case, DAZ was “aware” via the forums, but we were being told to submit support tickets)

Of course, I did first consider closing my eyes, crossing my fingers and hoping it would all get better. LOL!

In any case, I do apologize, for submitting a ticket for a support issue, not complaining, being patient, and personally resolving my own ticket now that it is fixed.  My bad…

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Posted: 02 September 2013 03:28 PM   [ Ignore ]   [ # 209 ]
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I was not saying that you shouldn’t file support tickets.  The issue with pricing, where some people were paying too much is something that only support can deal with, but today’s issue, we did advise people that we were trying to get this sorted out today, and your ticket would not have been looked at till tomorrow morning at the earliest, and probably not even then, as the tickets are dealt with in the order that they are received. So by the time they got to your ticket the problem would hopefully have been solved, and that did prove to be the case.

When it is a general issue of this sort we can sometimes get things sorted out without people having to fill in tickets, which is why we usually post to say that we have flagged it up.

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Posted: 02 September 2013 03:38 PM   [ Ignore ]   [ # 210 ]
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I understand what you are saying, but how do we know if it is a general issue or not?  How do we know it only tech support can fix an issue, or someone else can? 

In another thread just today, you mention for another issue it “has been flagged up to DAZ 3D”.  In the last post (as of now), a user submitted a ticket.  Are they being redundant?  When you “flag” something, should you say, “This has been reported to Daz, please do not submit tickets at this time”?

I will agree to disagree here, and just submit a support ticket, if I have a support issue.  I apologize again, if it ends up being redundant, but I do make sure to “resolve” my tickets when they are fixed, and do not wait for Daz to close them.

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