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Lifeguard Tower - is it new or NOT?
Posted: 09 April 2013 12:07 PM   [ Ignore ]
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I purchased the Lifeguard Tower some time ago and it looks identical to the product images for the one marked as “NEW” in the store now.  The only difference is that the product number on mine is 10972_1_dpc and the one currently in the store is sku: 15944.

Can anyone tell me if the product in the store is truly a new version or not?

If it is, what changes have been made?

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Posted: 09 April 2013 01:22 PM   [ Ignore ]   [ # 1 ]
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You’re right. I thought this one looked familiar but there was no ‘purchased’ sign for me (which has happened in other cases even with a SKU change.)

I have the identical prop installed in my beach folder in my old organized runtime as exists in my newly populated DIM-Poser folder.

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Posted: 09 April 2013 01:31 PM   [ Ignore ]   [ # 2 ]
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I apologize for the confusion. This is a fixed and updated version, so a new product. The imagery is similar, but different products.

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Posted: 09 April 2013 01:44 PM   [ Ignore ]   [ # 3 ]
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If this is “fixed and updated”, then why are we not offered a “FIX” or “UPDATE” for our apparently defective products?

If you explain to us what the “fixes” are then maybe we can make an informed decision about whether or not to spend additional money.

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Posted: 09 April 2013 01:47 PM   [ Ignore ]   [ # 4 ]
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Hmmm, I hope this isn’t a new trend. Fixes and updates to existing products are normally distributed as free product updates. If the product looks the same, it seems like it is the same product. Why the new SKU and requirement to repurchase something to get a fix/update this time, I wonder.

Edit: RonS and I have the same take on this!

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Posted: 09 April 2013 01:55 PM   [ Ignore ]   [ # 5 ]
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Remember that it is the vendor’s choice not DAZ3D so venting should be aimed at the vender. Just saying. smile I am not saying it is right or wrong.

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Posted: 09 April 2013 02:17 PM   [ Ignore ]   [ # 6 ]
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Here is a comparison of an image I downloaded with my original purchase and an image I just got from the current product page.  Except to scale them to the same height, I did nothing to them - can anyone see any differences? 

I could also do a similar comparison with all the other product shots - they are the same except for the way they are cropped - to my eye at least.  I have seen other examples of this happening and I have kept quiet, but am starting to see a trend that I do NOT like.

As far as vendors go, DAZ keeps a very tight leash on them, so this tendency is obviously done with their blessing.  I for one would like an explanation.

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Posted: 09 April 2013 02:28 PM   [ Ignore ]   [ # 7 ]
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RonS - 09 April 2013 02:17 PM

  I for one would like an explanation.

and I hope you get one. I try not to jump to conclusions so it sure would be nice to know exactly why this had happened.

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Posted: 09 April 2013 04:03 PM   [ Ignore ]   [ # 8 ]
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Brittany, thanks for your response. If it’s fixed and updated that’s fine with me but I think it should be noted in the description.

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Posted: 09 April 2013 04:12 PM   [ Ignore ]   [ # 9 ]
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I thought this one looked awfully familiar.

Waiting with interest to see what DAZ says.

If anything.

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Posted: 09 April 2013 05:03 PM   [ Ignore ]   [ # 10 ]
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I recognized this, and checked my runtime. Found it, so I didn’t buy this ‘update’. Seems very similar, so why bother?

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Posted: 11 April 2013 11:32 AM   [ Ignore ]   [ # 11 ]
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Did anybody who already owns the product even try resetting their downloads to see whether they got updates? I don’t own it, so I can’t.

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Posted: 11 April 2013 11:51 AM   [ Ignore ]   [ # 12 ]
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Yes, that’s the first thing I tried - I reset the download, but it only gave me the old version with the old product number - identical to the one I already have.  So obviously, they still have the old version in their downloads, but it is no longer in the store - only the “new” version which I am still waiting to find out about.

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Posted: 11 April 2013 03:09 PM   [ Ignore ]   [ # 13 ]
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Has anyone opened a ticket on this or bug-reported it yet? Sometimes it seems DAZ Support is operating on the “we answered, once, so it’s solved” principle and never look again to see if there are followup replies. I know they’ve been hidously overworked ever since the store changeover, clubbing bigger alligators, but a quick look-in would be appreciated.

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Posted: 11 April 2013 04:01 PM   [ Ignore ]   [ # 14 ]
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You have already been given an answer by a DAZ_Person.

Please remember that this product is not a DAZ Original so there’s nothing DAZ 3D can do to change the way the item is being sold

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Posted: 11 April 2013 04:31 PM   [ Ignore ]   [ # 15 ]
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I don’t want to start an argument, but it wasn’t much of an answer, and raised more questions than it resolved. I.e. straightforward “updates and fixes” are not usually charged for, unless it’s something major like the Gen4 clothes Unimesh expansions. We don’t even know what was changed from the original item.

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