DAZ Discussion Forum | Not able to download bought items

Not able to download bought items

Posted: 11 June 2012 11:05 PM

[ Ignore ]

New Member

Total Posts: 1

Joined 2003-10-09

Okay, I decided to, fighting better judgement, order a few products since I had a coupon and NEEDED a few items. Bought and paid for and WALLA! I get this:

Link is not available.

Download is currently unavailable
Sorry, this download is currently unavailable.
Please go to your Account and check your Order Status.

It is not only on the new items I ordered but on the older items also. After all the problems I am considering canceling my PC membership and jumping ship. I need a place that when I NEED the product for an item I am working on, that is ON A DEADLINE, that I can get it.

Profile

chohole

Posted: 12 June 2012 04:15 AM

[ Ignore ] [ # 1 ]

Administrator

Total Posts: 8983

Joined 2003-10-09

Sometimes going to your account history and resetting the items works

Signature

Chohole’s Space Neil’Vs Freebies and stuff Bryce Rendering Challenge Freebie Challenge
11915 was the number

Profile

fixmypcmike

Posted: 12 June 2012 05:21 AM

[ Ignore ] [ # 2 ]

Administrator

Total Posts: 4186

Joined 2007-11-06

Account login and downlods were offline for about half an hour around then—are the downloads available now?

Signature

FastGrab Alert Thread
Non-Genesis Items with Metadata
Plugin Version Numbers for DS 4.5
Updated Genesis Products
Products In Zips
Proud member of the Bald Wizards Club

Profile

Woolyloach

Posted: 12 June 2012 09:02 AM

[ Ignore ] [ # 3 ]

Power Member

Total Posts: 1440

Joined 0

I still show “pending” for the FREE DS 4.5 RC2, since yesterday at this time, put in a trouble ticket and no response. it even tells me it can’t reset it, how lovely!

Seriously lame way to run a business, Daz.

At least i know it’s not just me.. sigh.

Signature

My bloggity blog: http://the-serpents-fang.blogspot.com/
My DeviantArt site: http://theserpentsfeather.deviantart.com/
My red Room Authors Page: http://redroom.com/member/edward-averill

Profile

DAZ_bfurner

Posted: 12 June 2012 03:36 PM

[ Ignore ] [ # 4 ]

Active Member

Total Posts: 433

Joined 2007-10-08

The way to fix the download issue it to login to your account > Go to My Account > Order History > Click the “Reset Link” This will be next to your order number.

If you continue to have an issue contact support.

Profile

[ Calling all pet owners show us your fur babies and non furry friends Question (possibly silly one) about Genesis clothing ]

Digital Art Zone

Store

Explore

Products

Community

Help

DAZ 3D