Digital Art Zone

 
     
NO response from Help
Posted: 10 June 2012 08:03 PM   [ Ignore ]
New Member
Total Posts:  9
Joined  2003-10-09

I have been sending requests for help since nine days ago and still nothing. NINE DAYS! Jesus, what is wrong with this company?

Profile
 
 
Posted: 10 June 2012 09:17 PM   [ Ignore ]   [ # 1 ]
Addict
Avatar
RankRankRankRank
Total Posts:  8853
Joined  2004-07-21

I sent out an email for help on May 25th and I have not heard back.

 Signature 

Hello, Sweetie!
click me to save my dragon eggs

Who is cuter Loki or Thor?


Play Runescape

Profile
 
 
Posted: 10 June 2012 09:45 PM   [ Ignore ]   [ # 2 ]
New Member
Total Posts:  9
Joined  2003-10-09

These guys obviously have a major problem! They need to fix this fast. Been buying from them for years and I do NOT appreciate this one bit!

Profile
 
 
Posted: 11 June 2012 03:31 AM   [ Ignore ]   [ # 3 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  16781
Joined  2003-10-09

Are you using the Zendesk help system ?

 Signature 

Chohole’s Space        NeilV’s Freebies and stuff        Winter Bryce Rendering Challenge        November Freebie Challenge
My DAZ 3D Gallery    11915

Profile
 
 
Posted: 11 June 2012 03:33 AM   [ Ignore ]   [ # 4 ]
Addict
Avatar
RankRankRankRank
Total Posts:  8853
Joined  2004-07-21
chohole - 11 June 2012 03:31 AM

Are you using the Zendesk help system ?

It was down when I tried.  Should I submit a Zendesk ticket also with the email I sent?

 Signature 

Hello, Sweetie!
click me to save my dragon eggs

Who is cuter Loki or Thor?


Play Runescape

Profile
 
 
Posted: 11 June 2012 04:35 AM   [ Ignore ]   [ # 5 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  15287
Joined  2003-10-09

I’m not sure whether all emails are meant to have been dealt with at this point, so it may be well not to set up a fresh report as a ZenDesk ticket just yet. I will see where support stands at the moment - if they think they have the emails cleared then you will of course need to open a ticket, but if not then adding another item to the queue will just slow things further.

 Signature 

DAZ Studio Frequently Asked Questions

Index of free DAZ Studio scripts and plugins list

Profile
 
 
Posted: 12 June 2012 11:46 PM   [ Ignore ]   [ # 6 ]
Addict
Avatar
RankRankRankRank
Total Posts:  8853
Joined  2004-07-21
Richard Haseltine - 11 June 2012 04:35 AM

I’m not sure whether all emails are meant to have been dealt with at this point, so it may be well not to set up a fresh report as a ZenDesk ticket just yet. I will see where support stands at the moment - if they think they have the emails cleared then you will of course need to open a ticket, but if not then adding another item to the queue will just slow things further.

have you found anything about it?

 Signature 

Hello, Sweetie!
click me to save my dragon eggs

Who is cuter Loki or Thor?


Play Runescape

Profile
 
 
Posted: 13 June 2012 05:48 AM   [ Ignore ]   [ # 7 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  15287
Joined  2003-10-09

Yes, as of a couple of days ago they were four days behind. Anything sent in by email when ZenDesk was unavailable should have been dealt with, so if it hasn’t please open a ticket. Sales tickets dating from five or more days ago (business days, I assume) may also need a note added to make sure they haven’t been lost.

 Signature 

DAZ Studio Frequently Asked Questions

Index of free DAZ Studio scripts and plugins list

Profile
 
 
Posted: 13 June 2012 11:16 AM   [ Ignore ]   [ # 8 ]
Addict
Avatar
RankRankRankRank
Total Posts:  8853
Joined  2004-07-21

I put in a zendesk request with a copy of the email i sent.  Hopefully I will get an answer.

 Signature 

Hello, Sweetie!
click me to save my dragon eggs

Who is cuter Loki or Thor?


Play Runescape

Profile