Digital Art Zone

I have been sending requests for help since nine days ago and still nothing. NINE DAYS! Jesus, what is wrong with this company?

I sent out an email for help on May 25th and I have not heard back.

These guys obviously have a major problem! They need to fix this fast. Been buying from them for years and I do NOT appreciate this one bit!

Are you using the Zendesk help system ?

chohole - 11 June 2012 03:31 AM

Are you using the Zendesk help system ?

It was down when I tried.  Should I submit a Zendesk ticket also with the email I sent?

I’m not sure whether all emails are meant to have been dealt with at this point, so it may be well not to set up a fresh report as a ZenDesk ticket just yet. I will see where support stands at the moment - if they think they have the emails cleared then you will of course need to open a ticket, but if not then adding another item to the queue will just slow things further.

Richard Haseltine - 11 June 2012 04:35 AM

I’m not sure whether all emails are meant to have been dealt with at this point, so it may be well not to set up a fresh report as a ZenDesk ticket just yet. I will see where support stands at the moment - if they think they have the emails cleared then you will of course need to open a ticket, but if not then adding another item to the queue will just slow things further.

have you found anything about it?

Yes, as of a couple of days ago they were four days behind. Anything sent in by email when ZenDesk was unavailable should have been dealt with, so if it hasn’t please open a ticket. Sales tickets dating from five or more days ago (business days, I assume) may also need a note added to make sure they haven’t been lost.

I put in a zendesk request with a copy of the email i sent.  Hopefully I will get an answer.