NO response from Help

plasmidplasmid Posts: 4
edited December 1969 in The Commons

I have been sending requests for help since nine days ago and still nothing. NINE DAYS! Jesus, what is wrong with this company?

Comments

  • Kulay WolfKulay Wolf Posts: 13,228
    edited December 1969

    I sent out an email for help on May 25th and I have not heard back.

  • plasmidplasmid Posts: 4
    edited December 1969

    These guys obviously have a major problem! They need to fix this fast. Been buying from them for years and I do NOT appreciate this one bit!

  • ChoholeChohole Posts: 22,938
    edited December 1969

    Are you using the Zendesk help system ?

  • Kulay WolfKulay Wolf Posts: 13,228
    edited December 1969

    chohole said:
    Are you using the Zendesk help system ?

    It was down when I tried. Should I submit a Zendesk ticket also with the email I sent?

  • Richard HaseltineRichard Haseltine Posts: 26,969
    edited December 1969

    I'm not sure whether all emails are meant to have been dealt with at this point, so it may be well not to set up a fresh report as a ZenDesk ticket just yet. I will see where support stands at the moment - if they think they have the emails cleared then you will of course need to open a ticket, but if not then adding another item to the queue will just slow things further.

  • Kulay WolfKulay Wolf Posts: 13,228
    edited December 1969

    I'm not sure whether all emails are meant to have been dealt with at this point, so it may be well not to set up a fresh report as a ZenDesk ticket just yet. I will see where support stands at the moment - if they think they have the emails cleared then you will of course need to open a ticket, but if not then adding another item to the queue will just slow things further.

    have you found anything about it?
  • Richard HaseltineRichard Haseltine Posts: 26,969
    edited December 1969

    Yes, as of a couple of days ago they were four days behind. Anything sent in by email when ZenDesk was unavailable should have been dealt with, so if it hasn't please open a ticket. Sales tickets dating from five or more days ago (business days, I assume) may also need a note added to make sure they haven't been lost.

  • Kulay WolfKulay Wolf Posts: 13,228
    edited December 1969

    I put in a zendesk request with a copy of the email i sent. Hopefully I will get an answer.

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