At this moment Shimuzu’s store is supposed to be on sale. I add a $19.95 character Christian to the shopping cart. Look at the shopping cart. There is NO discount applied to it.
I GIVE UP. THERE’S A LOT OF STUFF I WANT TO BUY BUT THIS IS JUST TOO FRUSTRATING.
Yes, Daz have messed the PA store sales up. They have not changed the all march madness items listing since Friday but most of those are no longer on sale. The only thing they have changed is the new items that are on sale.
When explaining this to Customer Service, I got a canned reply from Britney stating the 50% discount applies to the base price.
She either didn’t read the email or chose to ignore it. From a customer service standpoint, I don’t know which is worse.
I spent nearly two weeks in a back-and-forth with Sales Support after the MM glitch back on the 2nd March. It’s becoming sadly obvious that Support is now unable to handle certain types of problem. In straightforward refund requests, I had the usual rapid and complete resolution we’ve always had. When it comes to explaining messed-up sales due to various store glitches, we get half of our ticket posts ignored, and the rest misinterpreted, canned statements in reply that don’t actually relate to what we’ve said, and total disbelief of screenshots and links to DAZ’s own web pages clearly illustrating our problems.
I don’t know what’s happening here, whether Support is just overwhelmed by the mass of problems from the horribly glitchy new store that’s never really worked right, or something else. It’s certainly not reassuring.
Where’s the like button?
I also had these problems, despite clearly showing the maths and got ridiculous responses. It took a few attempts back and forth to figure out that their explanation was I hadn’t been getting pc discount because I was ordering a pc annual renewal. Um.. it’s a RENEWAL, and I already explained it was the mm discount that wasn’t applying at checkout. I shouldn’t need to ask 3 times what the heck they’re on about, only to find they’ve missed the point.
Got my refund, then had dual accounts, they fixed that, then I lost my pc benefits. I tried to clarify the problems with mm discounts and how I was unable to buy things because of it, but everything kept getting misinterpreted. So I gave up. Anything that didn’t work properly got dumped from my cart. Too much hassle.
Well, wrapping up this March Madness I had to say I was rather underwhelmed, and that concerns me.
On the bright side, I filled up my cart with shaders by Mariah, khory and others, bulked out my collection of Dogz clothing, and added some cool new items like Zev/Dragonstorms wonderful new hose/shader packages and Maclean’s morphing primitives.
Unfortunately, the excitement was all on the PA side, with the DAZ half of the equation being a lot more lacking. While there were a number of new outfits, I can’t say that any of them were major standouts, and the fact that I’ll be able to get any of the D.O.s for less just by waiting a few months really made most of them non-movers anyway. I didn’t even use my Platinum Coupon until the last week of the month, because I kept waiting for something to really grab me. In the end, I used it on a four year old V4 outfit, and my total spending for the month ended up being $162.18… which includes my monthly Platinum Club payment.
Now, that may not sound like such a small amount, but consider that during the same time period, my Renderosity Render Rewards statement shows me having spent over $500.00 there. Even if we hop back and allow my purchase of the A5 Pro Bundle in February to count as part of March Madness, I still spent twice as much at Rendo during what’s supposed to be DAZ’s biggest sale of the year. And I only use Genesis now.
I don’t know… the PAs keep turning out great stuff, and I like the new figures well enough, but I keep wondering if DAZ really has its finger on the pulse of what this market is looking for, or if I’m the one who’s marching in a different direction.
I bought 53 out of the 160 new releases during this month. Plus I trimmed my wishlist back from a good bit over 200 down to around 123.
I spent $1200 this March Madness, including Carrara and an annual PC subscription, and I didn’t start spending until the 13th, because I was broke the first half of the month. So…yeah. Most was on PA items, true, but that’s because the discount on DO items was so steep and the back-catalog so deep.
...the fact that I’ll be able to get any of the D.O.s for less just by waiting a few months really made most of them non-movers anyway.
Look, 68.5% off DAZ Originals is comparable with the best discounts you ever get during the year. There will be no more than pennies difference between the DO prices during MM and the best prices offered during sales during the rest of the year.
Anyhow, I think it was an excellent sale, and my wishlist is vastly leaner for it. As is my pocketbook.