Realizing that support in Commons seem to work faster then the common support and things are getting fixed rather
in a prompt way , probably was overseen in the previous thread, concerning an Issue on the
Aradior Point Product, witch also has some Textures missing!
the issue has been reported 5 day’s ago and no response have been submitted I will now ask !!
could someone Pretty Please take care of the Issue
!!! The following files contained references to external files that were not found. !!!
@ the Moderator
Please don’t close the thread again this fast well until the Issue is resolved
would be appreciated !!
I thought I would reply and explain a couple things in regards to this.
The thread in that case was locked as the issue was resolved by the PA very early on and some arguing etc was starting to unfold in general (unrelated to the PA or product in question). That said, in the case of Serpent Goddess, it was fixed quickly as the PA was lucky and saw the thread by coincidence. In many cases though the merchant in question will never see the thread and thus a fix would not ever come. If the question is one of “I can’t seem to get this to work” then posting in the forums is a very quick way to get help with that without having to put in a ticket. When it is a matter of “this is broken” or “something is missing” or “I’m getting an error” the fastest way to get it resolved will usually be to put in a support ticket or attempt to PM the merchant that created the product directly.
That said, DAZ3D actually provides the support for all products sold on the site so there are some PAs that don’t visit the forums at all and so may never get a PM either. Now in the case of IgnisSerpentus and some others, they are quite often around and active so getting in touch with them directly by PM is a quick solution (sadly it’s a toss up as to whether they will find or see a thread so PM is the best way to ensure they know and also have direct access to the person experiencing the issue in case they need more information to troubleshoot it) but in other cases a support ticket would be faster since it is DAZ3D that ultimately has to create the final official fix files (or rather the final zip or installer) and one way or another does need to be contacted to do the final fix whether the customer contacts DAZ3D via Support or whether the PA does after a customer contacts them via PM. The process and wait is often the same either way.
I thought I would take the time to try to full explain why just so people have all the information necessary to make the best decision on what way to go.
In the case of the product you are now mentioning, I would either PM the merchant or put in the support ticket as I am not sure that the PA in question will see this thread and so the issue may go unfixed because of that. The DAZ3D forums are not browsed by customer service or support so they would not see this either. They spend the entirety of their day doing tickets entered through support in the order they get them and so browsing the forums would take away from their time to then deal with the actual tickets.
If you have any questions, please feel free to PM me or e-mail me aanderson @ daz3d.com (take the spaces out from around the @)