Support might take a few days to answer. They are very busy, and it’ll be 7 more hours before their weekend is over.
Slightly more than that, At the moment it is not yet 05:00 am in Dazland, on a Sunday morning. So somethhing like another 29 or 30 hours before they will arrive for work on Monday morning.
Edited to add, Is it possible that when you went to the Paypal link, to pay for your order, that you accidently clicked the “make payment” button twice ?
Also I had a similar problem with a paypal payment when ordering a product from another site, so this does sound more like a Paypla glitch than a Daz3D one, to me.
I will save a link to this thread and ask Daz_ann if she has any suggestions, whne she comes on line next.
Thank you very much!
In China, I can not recharge to paypal directly. When I was redirected to paypal . I will log in my paypal account. Then paypal will redirected me to the bank page. Then I paid at China bank page to paypal.
Here is a picture when I was redirected to paypal. There is no order number in the discription area. Only item number 9799.This is strange.