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Installers and Zip Files

edited June 2012 in The Commons

I keep getting faulty Installers and zip files. I have been in phone contact as the mail system is not working.
I will call on Monday. I have never seen this site so messed up for so long

Post edited by lenjen09_a04520c3aa on


  • ChoholeChohole Posts: 24,893
    edited December 1969

    The Zendesk system is up and running, and has been for more than a week now. See the announcment, which is at the top of the forum, posted on the 29th May.

  • edited December 1969

    I sent a request to the Support Ticket System at about 9:00MDT.

  • ChoholeChohole Posts: 24,893
    edited December 1969

    Under normal circumstances CS works a 5 day week, and there is a wee bit of a backlog at the moment, but they are working hard to clear tickets up asap.

  • edited December 1969

    I have discovered the reason for the failure of the installers. The Anti-virus software deposed them.
    I turned it off and it worked. I have never seen this before. I think the software is getting to possessive.
    The zip files using WinZip say invalid archive.

  • T JaimanT Jaiman Posts: 540
    edited December 1969

    There's a utility to fix the zip files.

    This post shows how to use it.

    If you fix your EXE files with it, then they might stop triggering your antivirus. (It's worth a try, anyway).

  • kyoto kidkyoto kid Posts: 21,685
    edited December 1969

    ...speaking of installers, could we get a time frame when zip installers will be live for those on the PC platform?

    I'm holding off installing anything on the new rig until they do as I am building custom runtimes and .zips are so much easier to work with.

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