I just don't get it
I was hoping someone could explain to me why the new site is so plagued with problems? I mean didn't they spend lots of times working the bugs out for months before they released it, just like when they reworked the store a year or so ago? So why is it that they can spend so much time making it work and them upon rollout be so riddled with problems as to seriously upset thier customers? Not only that but nearly a month later show so few signs of having gotten a handle on fixing those problems?
I can't think of specific sites to give as examples but I know I've seen large ecommerce sites rollout completely reworked sites seemingly overnight and the only problems would be people learning how to find the features they were used to in the new layout. Daz is the only site I can think of that seems to have so much trouble. As much outrage as the poorly concieved last rework of the site caused one would think Daz would have moved heaven and earth to avoid a repeat. Not only did they repeat the same failures as before but this time it seems even worse then the last time plus now it's not just confined to the store but also it is happening with the forums. I see a lot more anger from the customers being expressed and much more evidence of people taking their business elsewhere. Is Daz really so well off that they can afford to risk alienating so many customers? If they are then why not spend a bit more perhaps to insure a smoother transition?