Digital Art Zone

Well I just renewed mine for 7.95 and got the supersuit pc items for 1.99 each. So that’s good.

I hope they can fix it…..sxxn. I’m not saying that word, if I do it will take forever to get fixed…LOL.

I’ve got a trouble ticket in on it but you can add me to the list also.

WTF! I I tried to renew and they charged me 29,95!!!  How to request a refund?

After a first mail from May 23 who said this.

Hello, I am surprised to no longer have access to my Platinum Club.
I am a member on Platinum Club since 2002.
It is - because you have lost my data when changing the site?
Can you fix this problem because I have even more access to Platinum account?.
Here are the details of my payments for my subscription to the platinum Club

November 10, 2011 Order #7687185 |
November 21, 2011 Order #7713676 | 3 payments were made in November
November 22, 2011 Order #7719836 |

December 21, 2011 Order #7802535 |
December 22, 2011 Order #7807608 | 2 payments were made in December

January 22, 2012 Order #7901017
February 22, 2012 Order #8206548
March 22, 2012 Order #8439515
April 22, 2012 Order #8590847

I was order to pay until 08/22/2012 .

Britney replied by email:
2012/5/25 Britney Creek <[email protected]>:
I have reset your account for you. Please log out of your account and back
in again. Your PC Membership should now be in effect. I hope you have a
wonderful weekend, Thank you for your patience.

My account has been reactivated…... 1 day !

Unfortunately my platinum account is again more accessible.
I receive a demand for payment in paypal while I paid until July 2012 included.
If I do not pay, I am each time disabled.
Can you help me so that I can access my platinum count.

I have taken to write here because I get more response to my emails, I see pass promotions since May 16 and I don’t know take advantage.
I have even more access to the management of my credit cards.
Thank you for help me.

I noticed my platinum club membership appears to have just expired on 29th of May this year. Thought this weird as I always renewed annually and renewal not due till October this year. 
Checked back through previous orders and they show a monthly renewal of PC membership since 27th October 2011.  Can someone please advise just what is going on.

double post’

After looking through this thread a little bit, I realize that I’m not alone here, I did pay the 1st month fee of $30 bucks, and was on again for about 24 hours, then all of a sudden, I’m off again, but in my subscriptions, it says I’m good till June 29, go figure!

betsy662 - 01 June 2012 04:59 AM

After looking through this thread a little bit, I realize that I’m not alone here, I did pay the 1st month fee of $30 bucks, and was on again for about 24 hours, then all of a sudden, I’m off again, but in my subscriptions, it says I’m good till June 29, go figure!

My renewal shows up in the Completed Orders, but not under my Subscriptions, which shows it expiring 5/30.  Still waiting to hear from support…

checked my payments and noticed I had a PC order that started on 5/29/2012, but don’t have access to the PC forum or anything else related to the PC Club.

My Subscriptions now tells me my PC Club membership has expired. I hope they fix this mess soon. I’m not about to pay for a new membership.

Should I give up, or should I give up?

Lost my PC, renewed it manually, got an order complete.
Had it for a couple of hours - now it’s lost again!

Just tested to buy some stuff…got order complete.
Can’t download due to state pending?

If you have purchased a full new membership ($29.85) when you were already a PC member I’d say open a support ticket as fixing that automatically may be tricky. For the rest, DAZ is aware that things aren’t working so hopefully a fix isn’t too far off.

Just checking in to say what I did worked, edit your subscription, add to cart and submit, don’t know if it will be automatic next month but I will keep an eye on it.

It looks like I will need to send in a support ticket.  I added the Platinum Club Monthly Membership to my cart, but the store wanted to charge me $29.95 USD instead of $7.95 USD.  Oddly, last night my Platinum Club status was active.

Thanks for you advice Mr. Richard Haseltine.

But chohole suggested that I wait for Daz to resolve the issue.

I actually advised that no one go ahead and renew if they were going to get charged for the intial joining fee as well. Makes it very difficult for everyone involved if people do that.