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PC Subscription Problems
Posted: 08 February 2013 01:33 AM   [ Ignore ]   [ # 181 ]
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Thanks for the info, Kerya! Don’t know why I haven’t figured it out yet! Change is the constant!  smile

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Posted: 20 February 2013 06:24 PM   [ Ignore ]   [ # 182 ]
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Add me to the list   I am PC through the 26th and can’t get any of the PC prices nor go in the Members Only Forum . And to add insult to injury I will for the 3rd blasted month in a row have to pay the 29.95 price instead of the 7.95. and wait to have it refunded back .  Can’t decide what has me madder right now honestly. Yes support ticket filed and I will probably get the same response your ticket is deemed solve by paying the 29.95 again which is what is what I am complaining about.  I should not have to keep doing this.

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Posted: 12 March 2014 07:46 PM   [ Ignore ]   [ # 183 ]
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DAZ please stop stealing my money!
I ordered A months Platinum Club membership on 10/26/12 so that I could get Carrara Pro at a reduced price ,
I then cancelled the Platinum Club membership !
BUT on 11/30/13 I was charged a 3 months subscription without my consent , Rather than make a fuse about it I just Cancelled the subscription AGAIN But this time I also removed my credit card for my accounts payment methods so it would not happen again .
BUT you have done it again even though I removed my credit card !
On the 2/28/14 I have been charged AGAIN for a 3 month subscription which I Have Cancelled twice and even removed the credit card !

In My Account for payment method is shows NO credit card or any payment method ,
so How can you use my credit card after I removed it?

What do you have to do to cancel a membership ? Cancelling and even removing a credit card info is not stopping it !

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Posted: 12 March 2014 09:33 PM   [ Ignore ]   [ # 184 ]
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senyac - 12 March 2014 07:46 PM

DAZ please stop stealing my money!
I ordered A months Platinum Club membership on 10/26/12 so that I could get Carrara Pro at a reduced price ,
I then cancelled the Platinum Club membership !
BUT on 11/30/13 I was charged a 3 months subscription without my consent , Rather than make a fuse about it I just Cancelled the subscription AGAIN But this time I also removed my credit card for my accounts payment methods so it would not happen again .
BUT you have done it again even though I removed my credit card !
On the 2/28/14 I have been charged AGAIN for a 3 month subscription which I Have Cancelled twice and even removed the credit card !

In My Account for payment method is shows NO credit card or any payment method ,
so How can you use my credit card after I removed it?

What do you have to do to cancel a membership ? Cancelling and even removing a credit card info is not stopping it !

It’s NOT DAZ, but rather the CC company you need to go through to cancel.  Somehow, you’re set up on a recurring payment and the only way to cancel those is through the CC.

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Posted: 13 March 2014 12:23 AM   [ Ignore ]   [ # 185 ]
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mjc1016 - 12 March 2014 09:33 PM
senyac - 12 March 2014 07:46 PM

DAZ please stop stealing my money!
I ordered A months Platinum Club membership on 10/26/12 so that I could get Carrara Pro at a reduced price ,
I then cancelled the Platinum Club membership !
BUT on 11/30/13 I was charged a 3 months subscription without my consent , Rather than make a fuse about it I just Cancelled the subscription AGAIN But this time I also removed my credit card for my accounts payment methods so it would not happen again .
BUT you have done it again even though I removed my credit card !
On the 2/28/14 I have been charged AGAIN for a 3 month subscription which I Have Cancelled twice and even removed the credit card !

In My Account for payment method is shows NO credit card or any payment method ,
so How can you use my credit card after I removed it?

What do you have to do to cancel a membership ? Cancelling and even removing a credit card info is not stopping it !

It’s NOT DAZ, but rather the CC company you need to go through to cancel.  Somehow, you’re set up on a recurring payment and the only way to cancel those is through the CC.

Sorry I don’t think so , Its DAZ’s responsibility , their membership IS a recurring one as stated on the store page

ie: ” NOTE: Your Membership will then be renewed automatically once the Membership has expired, at the renewal fee of $24 per Quarter. If you do not wish to renew you will need to cancel your Membership beforehand. “

I cancelled my subscription and removed my credit card But they are still charging me .
When I cancelled they should have stopped the membership and the fees BUT they have not .
I contacted my credit card company and they stated I have NO recurring payments on their system and that I must contact the Company which is charging the fees 1st ie : DAZ and if its still a problem after that then they can take further steps ect

So you see It is a DAZ problem

 

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Posted: 13 March 2014 03:50 AM   [ Ignore ]   [ # 186 ]
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In that case you should contact support - at once ...
The forumites can’t help you, sorry!

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Posted: 13 March 2014 10:30 PM   [ Ignore ]   [ # 187 ]
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senyac Please READ your PM’s Thank you.

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Posted: 28 May 2014 03:05 PM   [ Ignore ]   [ # 188 ]
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I’m not sure why but i keep getting emails for PC club i have not been a member for almost a year
I have hit unsubscribe, more than a few times but i still keep getting them.
I also get the PC prices on the web site but i am not able to buy them at the pc price.
it does not upset me or anything , But I thought you all would like to know that I am still getting this PC member emails or are these the standard Daz emails? 
Also why can I still see the PC price on the site if I’m not a member anymore?

Thank you for your time reading my email.

Ivy

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Posted: 28 May 2014 04:06 PM   [ Ignore ]   [ # 189 ]
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You should probably open a Sales support ticket.

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Posted: 28 May 2014 05:43 PM   [ Ignore ]   [ # 190 ]
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Richard Haseltine - 28 May 2014 04:06 PM

You should probably open a Sales support ticket.

Thanks Richard I did report it I think this is my second of third time though and I am still getting them.

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