Digital Art Zone

 
   
2 of 13
2
PC Subscription Problems
Posted: 30 May 2012 02:20 PM   [ Ignore ]   [ # 16 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  15661
Joined  2003-10-09

We are waiting for some info on this probelm

I will post as soon as I learn more

 Signature 

Chohole’s Space        Neil’Vs Freebies and stuff        L Summer Bryce Rendering Challenge        August Freebie Challenge
My DAZ 3D Gallery    11915

Profile
 
 
Posted: 30 May 2012 03:10 PM   [ Ignore ]   [ # 17 ]
Active Member
RankRank
Total Posts:  998
Joined  2012-01-29

Well, my account says me: “you have no subscriptions”, although I am PC member and have prepaid till july or august. I mentioned it in forums, wrote e-mail to DAZ support but nothing happened. At least you have some proof in your account that you are a subscriber - I don´t.

Profile
 
 
Posted: 30 May 2012 03:18 PM   [ Ignore ]   [ # 18 ]
New Member
Avatar
Total Posts:  5
Joined  2003-10-09

My membership is paid and up to date yet I am not authorized to view the mmbership forum? Does that mean I can expect a refund of the MEMBERSHIP FEE I PAID THIS MONTH?

Profile
 
 
Posted: 30 May 2012 03:37 PM   [ Ignore ]   [ # 19 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  14035
Joined  2003-10-09

Open a support ticket - you aren’t listed as a member of the Platinum Club group, which you should be, so something went wrong with your subscription.

 Signature 

DAZ Studio Frequently Asked Questions

Index of free DAZ Studio scripts and plugins list

Profile
 
 
Posted: 30 May 2012 03:41 PM   [ Ignore ]   [ # 20 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  15661
Joined  2003-10-09

Merged this thread with the ongoing thread

 Signature 

Chohole’s Space        Neil’Vs Freebies and stuff        L Summer Bryce Rendering Challenge        August Freebie Challenge
My DAZ 3D Gallery    11915

Profile
 
 
Posted: 30 May 2012 04:51 PM   [ Ignore ]   [ # 21 ]
Member
Avatar
Rank
Total Posts:  116
Joined  2006-09-04

I turned in a ticket, would hate to miss the grand opening sale that I got a “Platinum” news letter for. It’s amazing I can’t get my membership fixed but I still am getting the News letter letting me know what I will be missing, also why is this thread buried already it was on page 1 earlier today. I hope it will be fixed SOON.

Profile
 
 
Posted: 30 May 2012 05:00 PM   [ Ignore ]   [ # 22 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  15661
Joined  2003-10-09

They are working on it.

 Signature 

Chohole’s Space        Neil’Vs Freebies and stuff        L Summer Bryce Rendering Challenge        August Freebie Challenge
My DAZ 3D Gallery    11915

Profile
 
 
Posted: 30 May 2012 05:38 PM   [ Ignore ]   [ # 23 ]
New Member
Avatar
Total Posts:  17
Joined  2004-06-18

Hmmm!

As a monthly paying PC member since 2008…for some reason I’m not a PC member anymore!
What is happening here? angry

 

 Signature 

Visit me on deviantART

Profile
 
 
Posted: 30 May 2012 05:43 PM   [ Ignore ]   [ # 24 ]
Active Member
RankRank
Total Posts:  998
Joined  2012-01-29

Welcome in club… Look in My Account, it should be under “My Subscriptions”. If you don´t have it there, then you have exactly the same problem as me. I already e-mailed DAZ support about it, they replied they will look at it but no change so far. Must be busy repairing other stuff that went wrong after the recent site “upgrade”.

Profile
 
 
Posted: 30 May 2012 05:48 PM   [ Ignore ]   [ # 25 ]
Power Member
RankRankRank
Total Posts:  2240
Joined  2005-09-14

Thanks for the update chohole.  I was about to follow Richard Haseltine’s suggestion to open a support ticket.

Profile
 
 
Posted: 30 May 2012 05:50 PM   [ Ignore ]   [ # 26 ]
Power Member
RankRankRank
Total Posts:  2240
Joined  2005-09-14

In this thread, a moderator says that Daz 3D is looking into the situation.
http://www.daz3d.com/forums/viewthread/167/P15/

Sorry for the short post but I need to go eat dinner.

Profile
 
 
Posted: 30 May 2012 06:12 PM   [ Ignore ]   [ # 27 ]
New Member
Avatar
Total Posts:  18
Joined  2004-12-26

Same thing happened to me,
My monthly dues were during the change and it did not auto renew.
I called them up and explained what happened.
They fixed it for me.
Do not worry.
Under the help tab at the top is contact us. Look there. Just give them a call and they can fix it for you.

Profile
 
 
Posted: 30 May 2012 06:14 PM   [ Ignore ]   [ # 28 ]
Member
Rank
Total Posts:  28
Joined  2009-10-17

Well, I just had to manually renew my membership, because the CC info they had had been corrupted in the ‘upgrade’.  I think I have it corrected and paid for, although it’s saying delivery as ‘6/30/12’ and renewal as 7/30/12.  So either I’m getting an extra month (‘cause I can access the PC forum now) or thre is another hiccup in the system.

Once again, I’m wondering who the hell decided to push the upgrade live without fully testing it?

Profile
 
 
Posted: 30 May 2012 06:21 PM   [ Ignore ]   [ # 29 ]
New Member
Avatar
Total Posts:  18
Joined  2004-12-26
Ferrio67 - 30 May 2012 06:14 PM

Well, I just had to manually renew my membership, because the CC info they had had been corrupted in the ‘upgrade’.  I think I have it corrected and paid for, although it’s saying delivery as ‘6/30/12’ and renewal as 7/30/12.  So either I’m getting an extra month (‘cause I can access the PC forum now) or thre is another hiccup in the system.

Once again, I’m wondering who the hell decided to push the upgrade live without fully testing it?

Keep an eye on it and make sure you are not being charged for a new membership at full price.
Should be the same monthly dues

Profile
 
 
Posted: 30 May 2012 06:33 PM   [ Ignore ]   [ # 30 ]
Member
Avatar
Rank
Total Posts:  156
Joined  2007-11-26

I had the same problem. I called today and they fixed it for me. I am Plat again.

 Signature 
Profile
 
 
   
2 of 13
2