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PC Subscription Problems
Posted: 31 August 2012 11:38 AM   [ Ignore ]   [ # 136 ]
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Ferrio67 - 30 May 2012 06:14 PM

Well, I just had to manually renew my membership, because the CC info they had had been corrupted in the ‘upgrade’.  I think I have it corrected and paid for, although it’s saying delivery as ‘6/30/12’ and renewal as 7/30/12.  So either I’m getting an extra month (‘cause I can access the PC forum now) or thre is another hiccup in the system.

Once again, I’m wondering who the hell decided to push the upgrade live without fully testing it?


You could have my problem…although I hope no one does. raspberry   My PC just got renewed 58 times…I’ve been on the phone with Daz and my bank this morning for a long time….  what a mess!  big surprise

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Posted: 31 August 2012 12:07 PM   [ Ignore ]   [ # 137 ]
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chohole - 31 August 2012 04:52 AM

I do apologise, but at the moment the only solution is to send a support ticket. DAZ 3D is currently working like crazy to get the PC sorted out. It has been posted in another thread about this problem that a new system is being tested as we speak, will be rigourously tested before it is set live.


How many months has it been since this problem started? Its absolutley amazing to me that DAZ is still in business, with customer service like that Wal-Mart would have been out of business by now!

 

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Posted: 31 August 2012 12:16 PM   [ Ignore ]   [ # 138 ]
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betsy662 - 31 August 2012 12:07 PM
chohole - 31 August 2012 04:52 AM

I do apologise, but at the moment the only solution is to send a support ticket. DAZ 3D is currently working like crazy to get the PC sorted out. It has been posted in another thread about this problem that a new system is being tested as we speak, will be rigourously tested before it is set live.


How many months has it been since this problem started? Its absolutley amazing to me that DAZ is still in business, with customer service like that Wal-Mart would have been out of business by now!


In defence of Daz I have to say that anytime I’ve ever had a problem they have been more than polite and helpful and usually the problem is fixed right away.  One thing I don’t have any complaints about is their cooperation and the effort they put into making things right!

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Posted: 31 August 2012 12:37 PM   [ Ignore ]   [ # 139 ]
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How about the defense of the customers? We have put up with this crap since April, no excuse for that, when I went to submit a support ticket just awhile ago, for some reason the page froze up, and it wouldn’t submit, makes one wonder!

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Posted: 31 August 2012 02:35 PM   [ Ignore ]   [ # 140 ]
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Okay! I’ve tried to submit a support ticket, three times today I’ve tried, get everything filled out, and then click submit, nothing happens, no tickets are generated, did they turn that off too?

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Posted: 31 August 2012 02:41 PM   [ Ignore ]   [ # 141 ]
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Okay, so I tried one more time to get into the members only forum, and went right in, so it looks like things are working again, this time! Wonder how long that will last?

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Posted: 02 September 2012 06:31 AM   [ Ignore ]   [ # 142 ]
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I’ve got a problem with not being able to get into the Members area of PC as well. I’ve sent a form into Tech Support though as it’s the weekend I’m guessing I won’t hear anything for a while.

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Posted: 07 September 2012 01:13 AM   [ Ignore ]   [ # 143 ]
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This is happening to people all over the place many are losing there PC membership stauus while still paying while on the other hand others are being given months free and vouchers.
According to one mod the fix is easy, which makes you wonder why it takes so long to do unless you have the advantage of being able to phone.

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Posted: 12 September 2012 07:06 PM   [ Ignore ]   [ # 144 ]
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My PC subscription is due to end later this month [if memory serves] but I have nothing listed under “My Subscriptions” so I do not know the date of its expiry.  Still active member as I am on this forum and getting PC prices.  Is anyone else having this problem?

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Posted: 13 September 2012 12:24 AM   [ Ignore ]   [ # 145 ]
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Are you annual? I always was annual, that’s how I am finding it:
Look at your account, itemized order history for Platinum Club Annual Membership - the date of the order is the date my membership will run out.
There is a Platinum Club Membership Annual Renewal too, that one tells me when I last paid.

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Posted: 13 September 2012 08:31 AM   [ Ignore ]   [ # 146 ]
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Kerya - 13 September 2012 12:24 AM

Are you annual? I always was annual, that’s how I am finding it:
Look at your account, itemized order history for Platinum Club Annual Membership - the date of the order is the date my membership will run out.
There is a Platinum Club Membership Annual Renewal too, that one tells me when I last paid.

Thanks!  The renewal was made Sept 20th but the original membership was Sept. 25, so I will assume I expire on the 25th.  Hopefully they will announce the details of the PC sale by then as this year a lot is hinging on whether they can make it a “no brainer” again.
...hmmm

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Posted: 30 September 2012 07:09 PM   [ Ignore ]   [ # 147 ]
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My annual didn’t renew and It closed me out early from PC. I’m already out and can’t get the renew price, all I see is the full $99.00 priced.

Help?

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Posted: 30 September 2012 07:14 PM   [ Ignore ]   [ # 148 ]
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swirler - 30 September 2012 07:09 PM

My annual didn’t renew and It closed me out early from PC. I’m already out and can’t get the renew price, all I see is the full $99.00 priced.

Help?

Contact Support

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Posted: 30 September 2012 08:13 PM   [ Ignore ]   [ # 149 ]
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Already did ..  sort of a lost cause on a weekend if they end it early on you.

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Posted: 30 September 2012 08:27 PM   [ Ignore ]   [ # 150 ]
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Noshoba - 30 September 2012 08:13 PM

Already did ..  sort of a lost cause on a weekend if they end it early on you.

yeah :(

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“‘In Tibet, when they want something, do you know what they do? They give something away.’
‘Really? That must be why they are such a global power.’”


Will RP for $$$$$!!!

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