Digital Art Zone

Seven days reclaiming a refund and still no response. This is not serious. If no solution, in two weeks I will be in another store.

My situation is somehow more complicated:

First of all, I bought an annual PC membership subscription but am still charged for monthly membership subscription every month!

Actually, after you launched the new website, I checked my subscription record and did not find anything.

However, a close check through my purchase history (700+ orders, which is), I do find very strange situation that, as I bought an annual subscription (@ US$69.96, #6901060) on 3/10/11, Daz still continues to charge me for 7.95 -dollar monthly subscription from 3/10/11 to date (6/10/12) (and the order numbers are 6901043, 7020542, 7105011, 7213474, 7302654, 7395187, 7498968, 7586705, 7684531, 7771380, 7863649, 8098265, 8331246, 8538612, 8641508, 100036405, respectievly)

That is to say, my annual subscription is not used at all, although it was paid in full 15 months ago!!

And, even so, I did not get my June monthly rewards of US$ 6.00!!!!!!!!

What happened? I think I seriously need your help (or any support staffs) to solve this issue ASAP!

You need to submit a support ticket, using the Zendesk system and “Sales”

It looks to us as though you bought a new subscription, instead of a renewal.

Give Sales dept as muchinformation as you can, and payment method used..

Thanks, could you please give me a link for the Zendesk?

http://www.daz3d.com/forums/viewannounce/837_98/

I see last month is full of complains about no access to Platimum Club,
I hadn’t that problem last month but I have it now
while I geting the PC newletters I cannot go to the Member Only forum too.

For anyone that needs to use Carrara 8.5 beta, but can’t, because of the serial number issue, here is is a kick fix until they post the new serial number.

For XP only - close Carrara then change your date to anytime last week (e.g. Monday 9th July 2012) then open Carrara again.

Keep up the good work.

Cameron’s Baboon

It would seem they didn’t renew my membership either again.  This is getting old.  Only way I found out was getting a darn email asking me did I want to join

In answer already submitted a support ticket - snort-  will stay polite about that one .

I’m about to lose my patience, AGAIN! AGAIN! AGAIN! What is it you people aren’t getting here? Again, I can’t get into the PC forum! Yet my account shows its still active! I’m tired of submitting support tickets! Now I’m “NOT AUTHORIZED TO VIEW THIS FORUM!” Yet AGAIN!

I’m just about done with you people!&%#^$^$&^T

I do apologise, but at the moment the only solution is to send a support ticket. DAZ 3D is currently working like crazy to get the PC sorted out. It has been posted in another thread about this problem that a new system is being tested as we speak, will be rigourously tested before it is set live.

betsy662 - 30 August 2012 09:48 PM

I’m about to lose my patience, AGAIN! AGAIN! AGAIN! What is it you people aren’t getting here? Again, I can’t get into the PC forum! Yet my account shows its still active! I’m tired of submitting support tickets! Now I’m “NOT AUTHORIZED TO VIEW THIS FORUM!” Yet AGAIN!

I’m just about done with you people!&%#^$^$&^T

I find that sometimes when i click on a forum post link from an email that has been deleted.

That is true Ian, but unfortunately not in Betsy’s case.  PC memberships have been dropping put with regularity for some people, which is why DAZ 3D are working so hard on sorting out and stabilising the PC system.

I went to the Edit button in My Account and it only had Cancel or Suspend Subscription….so added it to my cart from the store page and it wanted to charge me $29.95 when I went to checkout :-(. Guess I will call when they open….sigh.

Noshoba - 20 July 2012 06:42 PM

It would seem they didn’t renew my membership either again.  This is getting old.  Only way I found out was getting a darn email asking me did I want to join

I am in the same boat as you and I did not even get the email. Only way I noticed I did not have PC anymore was when I went to check on the $1.99 stuff and it was all Full Price :-(.