Tech Support

Does anyone know if Tech Support exists? I have 4 support tickets that have been open for almost 5 days now pertaining to purchased content that will either not install due to errors, or missing files that do not allow products to function, either properly or at all!

I'm OK with free stuff that does not work, but when I have paid for a commercial product I expect it to work.

I absolutely love the software.....but a timely response would give me a better feeling than I have right now.


:roll:

Comments

  • ChoholeChohole Posts: 19,372
    edited February 2013

    IF you gave us an idea of which products you are having problems withm, it is possible someone on the forums will have some idea of how to help you solve things.

    I do note that you are on a MAC. But other than that you have not requested any help in the forums with your problems. We do actually have a New Users Help Forum, specifically to help people who are relatively new and finding difficulties.

    Post edited by Chohole on
  • Stephen Wood-DaviesStephen Wood-Davies Posts: 137
    edited December 1969

    "RollingPlainsMorphingTerrain". Please see attachment.

    Also:
    Fantasy Castle 2011 - Castle Keep 2. It all seemed to install ok, until I tried to run it. Lots of messages with missing jpg's and obj's.

    See attachment.

    Screen_Shot_2013-02-06_at_1.23_.10_PM_.png
    815 x 387 - 68K
    Screen_Shot_2013-02-06_at_1.23_.10_PM_.png
    815 x 387 - 68K
    Screen_Shot_2013-02-08_at_11.29_.24_PM_.png
    426 x 142 - 24K
  • JimmyC_2009JimmyC_2009 Posts: 8,245
    edited December 1969

    What files exactly did you install? There are sometimes Poser and DAZ Studio files that need to be installed, even though you are just using the item inside DAZ Studio.

    Castle Keep says that it requires the item below, but it seems to have objects of it's own, and should still load

    !This product requires:
    Fantasy Castle 2011 - Castle Surround

  • ChoholeChohole Posts: 19,372
    edited December 1969

    I am not finding anything in the store for “RollingPlainsMorphingTerrain” Can you give a link to the product in the store, please

  • JimmyC_2009JimmyC_2009 Posts: 8,245
    edited December 1969

    It's by FirstBastion here : http://www.daz3d.com/rolling-plains-morphing-terrain and it is in Poser Format.

  • ChoholeChohole Posts: 19,372
    edited December 1969

    Ah, I don't have that one. I do have the Fantasy castle ones, but for some reason didn't download at the time, and would need to find which bundle they were in, as I bought the bundles.

Sign In or Register to comment.
Rocket Fuel