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Hexagon crashes very often
Posted: 07 February 2013 09:57 AM   [ Ignore ]
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I like the Hexagon user interface very much, it´s intuitive and not overloaded with windows. I would like the sofware even more if I could trust that my work is not destroyed by crashes. It seems that when you start doing “advanced” operations, hexagon gets enough of it and shuts down. Maybe it´s eating memory, I don´t know. Why don´t DAZ try and find out, and release an update. I think 2.5.1.79 has been around for a quite a while now.
One of my favorite actions is to create tubing by drawing a spline curve and a circle, and then create a sweep surface. I import these tubes into Deep Exploration where I have CAD models of lab instruments. It´s just that the CAD models do not always include the tubing , or you need to adjust the tubing because you move components around. Hexagon is the perfect companion to D.E., if it weren´t for the crashes.
I´m have a Dell Precision laptop with windows 7, 64-bits and 12 GB of memory. Deep Exploration never complains about the power, but Hexagon gets annoyed by something.
Please, DAZ, do some troubleshooting and fix the crash issue. I would rather pay for a working software, then have an almost free software that doesn´t work. I´m sure that a lot of people agree on that.
Thank you.

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Posted: 07 February 2013 10:17 AM   [ Ignore ]   [ # 1 ]
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Well the problem is that a lot of people DON"T have problems. I am one of the people that does have regular issues, and not even with advanced operations. So you have to go the route of documenting when it crashes etc etc if you ever expect any results from Daz.

Just saying things don’t work, won’t get them to budge.

But again, I understand, Hexagon is really unreliable for me except if I’m just making a genesis morph. But something as simple as making a slice into a simple cube crashes. *sigh*

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Posted: 07 February 2013 11:18 AM   [ Ignore ]   [ # 2 ]
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Hi DidrikB,

The latest version of Hexagon does have various issues.  I would first suggest some steps to try to find where the problem lies.

1. If Hexagon has crashed, there is the possibility that the configuration file as become corrupted. So first, open Hexagon and “File-> User Resources-> Reset all”. Then restart Hexagon. (sometimes, even resetting Hexagon will not be enough, as the configuration file itself may required manually deleting. Hexagon does create a new config file on re-start).

2. There can be problems due to the OpenGL optimization. The setting for that is in “Edit-> Preference editor” -> “3D display-> Advanced-> OpenGL optimization”. Change the setting to “No optimization”

3. The next problem can come from attempting to export objects while there is dynamic geometry active (although that was supposed to be fixed. I have seen reports stating it can still cause issues)
So for example, after you create your tubing, before you export to .obj file, select the object then go to the lower right hand side window “Dynamic Geometry” and click on the little lightening bolt, which will collapse the DG.
If you do not use the dynamic geometry, you may be best, in the dynamic geometry window drop down settings, set it to “No DG”, so you do not forget to collapse the DG.

 

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Posted: 11 February 2013 04:21 AM   [ Ignore ]   [ # 3 ]
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Thanks for valuable tips, Steve. I think it worked to reset all preferences and also remove OpenGL optimization.
Before that Hexagon consistently crashed when I tried to edit a dynamic geometry, made by Surface extrude from two lines.
Collapsing the dynamic geometries when you are ready and then saving quickly can be wise.
I´m also running in XP compatible mode, this seemed to reduce the number of crashes. So I guess that Hexagon is maybe not fully compatible with Windows 7 64-bit.

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Posted: 11 February 2013 11:36 AM   [ Ignore ]   [ # 4 ]
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DidrikB - 11 February 2013 04:21 AM

So I guess that Hexagon is maybe not fully compatible with Windows 7 64-bit.

It was fully compatible, as I use V2.1 on win7 64 without any major issues.

When DAZ made the latest update, it was mainly to get better compatibility for MAC, and for the latest DS bridge. Unfortunately, that brought in problems, as I found it less stable and more buggy than previous versions on my win7 64 setup.

 

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Posted: 20 February 2013 01:51 PM   [ Ignore ]   [ # 5 ]
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Hi to all!
I’m here new. I like very much Hexagon because it’s simple & contains understable icons to meshing. It’s importan for me because I’m not so good in English. smile)
I have also issues with very often crashing during meshing. I created hair then I got crash a many times. My effort around the hairystile was lost. :(

I’ve read these tips from Steve, I will try fix this problem with crashing. I’ve spent today a whole day in searching of non-crashed 3D program that is similar to Hexagon, but it’s not that! smile))

I would like to buy this program because it’s not so expensive, but I don’t have any experiences with online paying. :/

Greetings,
Tomislaw.

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Posted: 03 March 2013 08:19 PM   [ Ignore ]   [ # 6 ]
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Hexagon crashes alot. I’m running win7 64bit. I would very much like to go back to the 2.1 version but I can’t reset that it only gives me the current release. Anyway the program crashes every time I try to use tesselation tools. I have tried the recomended settings in this thread but it doesn’t work for me.

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Posted: 04 March 2013 05:47 AM   [ Ignore ]   [ # 7 ]
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Samanthie - 03 March 2013 08:19 PM

I would very much like to go back to the 2.1 version but I can’t reset that it only gives me the current release.

On the old DAZ site, there was a download page for the various previous versions, but that appears to be no longer available. You could e-mail support to see if earlier versions are available.
Be aware, the serial for the latest version does not work for previous versions.

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Posted: 04 March 2013 10:32 AM   [ Ignore ]   [ # 8 ]
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Steve athome - 04 March 2013 05:47 AM
Samanthie - 03 March 2013 08:19 PM

I would very much like to go back to the 2.1 version but I can’t reset that it only gives me the current release.

On the old DAZ site, there was a download page for the various previous versions, but that appears to be no longer available. You could e-mail support to see if earlier versions are available.
Be aware, the serial for the latest version does not work for previous versions.

Thanks Steve, I have sent in a support ticket to see it Daz can do that for me. I found an old copy on cd but file is corrupted and will not run. I did find the old serial number though so I really hope they will reset it.

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Posted: 08 March 2013 03:34 PM   [ Ignore ]   [ # 9 ]
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Just got a response to my request for prior release download. No dice, Daz doesn’t make prior releases available. The tools I need to function are the tesselation tools and the program crashes every time.

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Posted: 08 March 2013 05:12 PM   [ Ignore ]   [ # 10 ]
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hi i have troubles with hexagon crashing too. i find it works better with local redraw deselected.it tents to cash for these reasons the most trouble i have is extruding (works better with smoothing) and if i loose good topology.  or loose symmetry

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Posted: 30 January 2014 01:50 PM   [ Ignore ]   [ # 11 ]
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Steve athome - 07 February 2013 11:18 AM

Hi DidrikB,

The latest version of Hexagon does have various issues.  I would first suggest some steps to try to find where the problem lies.

1. If Hexagon has crashed, there is the possibility that the configuration file as become corrupted. So first, open Hexagon and “File-> User Resources-> Reset all”. Then restart Hexagon. (sometimes, even resetting Hexagon will not be enough, as the configuration file itself may required manually deleting. Hexagon does create a new config file on re-start).

2. There can be problems due to the OpenGL optimization. The setting for that is in “Edit-> Preference editor” -> “3D display-> Advanced-> OpenGL optimization”. Change the setting to “No optimization”

3. The next problem can come from attempting to export objects while there is dynamic geometry active (although that was supposed to be fixed. I have seen reports stating it can still cause issues)
So for example, after you create your tubing, before you export to .obj file, select the object then go to the lower right hand side window “Dynamic Geometry” and click on the little lightening bolt, which will collapse the DG.
If you do not use the dynamic geometry, you may be best, in the dynamic geometry window drop down settings, set it to “No DG”, so you do not forget to collapse the DG.

Thank you so much for the tips. The first two actions saved my day, HEX is now stable again. I don’t know exactly what was wrong with my settings, or what had been corrupted, as it used to work fine formerly. Anyway I have printed and saved your steps so I can easily find and follow them again, if necessary.

HEX used to crash on me even after extremely simple activities like creating a primitive cube, not doing much with it (some translation or resizing) and moving the camera perspective… bang#?@&&*§... Sometimes I had a feeling it happened more often when doing some tesselation, but then again, short after starting HEX and just creating a first primitive cube,,, bang#?@&&*§... So I guess in my case this smells like a corrupt configuration file, like you described in step one. There had also been some anomalies with some icons after starting the program, the UI wasn’t built up properly, and just hovering over the incorrect icons transfered them into what they were supposed to be, another indication that is was the configuration file, right? But I didn’t have the patience to try the steps one by one, instead I did 1, then restart HEX, then step 2, restart HEX again, and wooooow, after 3 hours it still seems stable.

This was needed desperately, I have a project running, and couldn’t afford the time to introduce myself in modeling in my Carrara Pro 8.5 or Blender or Wings3D… Like DidrikB said in a comment above, I simply love the interface of HEXAGON and I want THIS. I don’t want it for FREE, I am very ready to pay for a fair price and would immediately purchase a new version, IF IT IS STABLE. However, now it seems reliable enough again to continue my work without switching to other software, am a happy guy now.

My system: Packard Bell Laptop, Duo Core Intel i5, 4 GB RAM, 1 GB VRAM, NVIDEA GT320, Win 7, 64 Bit

If only I could purchase you a beer, lol, ...

Thanks again
Martin

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Posted: 30 January 2014 05:08 PM   [ Ignore ]   [ # 12 ]
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Martin, Your system specs indicate 64 bit Windows and 4Gb of Ram. The 4GB patch available here http://www.ntcore.com/4gb_patch.php does allow Hexagon (as well as other 32 bit apps) to use additional memory which can be helpful.

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Posted: 01 February 2014 01:16 PM   [ Ignore ]   [ # 13 ]
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Hex was crashing on me when using the manipulator on a cube.  Does it need the patch for an empty project?

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Posted: 01 February 2014 02:38 PM   [ Ignore ]   [ # 14 ]
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That sounds like a possible video card problem ... there are settings that can be adjusted in the video card’s control panel that might help. There have been several threads on this forum concerning different cards.

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Posted: 07 February 2014 10:53 PM   [ Ignore ]   [ # 15 ]
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Uhhh, no.  Just no.

Can’t blame a modern video card capable of GPGPU processing and modern drivers with a modern hex-core system, 64 GB of memory, and a modern 64 bit Windows 8.1 OS that is fully patched.  I won’t accept this, especially since other modelling applications do not crash in this same environment like Hex does. 

This is why I’ve quit Hexagon and am skipping over Carrara for now, even though I have purchased it.  Some of the Carrara fans tried to tell me to “live with it” when I complained about the UI with the tiny font sizes and no way to customize the product.  We just last year got Carrara 8.5, but some parts of that UI are from the stone age and haven’t been changed since then!

Well, I am a fan of DAZ software applications, but at the moment, I’m angry and upset.  And I’m not willing to put up with it forever and ever, and that’s why I decided to try working with Blender, at least for modelling at first.  And y’know what?  So far Blender is easier to read without reading glasses (even on a high-resolution screen!), more customizable, allows autosave, and still hasn’t crashed on me. 

So yeah.  I refuse to blame my graphic card for one software application not working while others continue to work just fine.

The bigger question for me, and believe me, I love you all…but…why are we as a group being such easy enablers when it comes to DAZ software applications that are being allowed to shrivel on the vine and fall into disrepair from such neglect?

I submit to you that Bryce, (no 64 bit, and no real updates in years), Hexagon (same thing), Carrara (still using a 1980’s user interface), and probably more all need to be dealt with and modernized.

DAZ’s models and marketplace are top-notch, why not their software too?  I want better from DAZ and I think we should all be demanding it, myself included.  Shame on all of us for putting up with “barely good enough”.  It’s a disservice to DAZ which we’ve all allowed to become our own undoing.

Anyway, thanks for hearing me out.

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