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Thank you Britney and Daz Customer Support
Posted: 07 June 2012 06:27 PM   [ Ignore ]
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I just wanted to say a huge thank you. In the excitement of the Supersuit release I purchased the Pro Suite without carefully checking everything that was in it. Once I received it I discovered I had half the items that were different from the Pro Bundle to the Pro Suite and the other half I really didn’t need for the cost. So fo the first time ever I put in a ticket for a refund. Since the Pro Bundle was going off sale today, I decided that whether the refund was issued yet or not today I would purchase the Bundle.

Well I came home from from work today to find that I had the sale reversed and the refund was issued as requested so I put the Pro Bundle, Mardi Gras textures and masks into my cart and found I had no way to check out. If I did manage to get to a checkout page there was an error saying the items were no longer saleable. I tried several things (removing, re-adding, logging in and out, clearing all temp files etc to no avail. So I picked up the phone and called Daz. I was connected immediately to Britney who very nicely helped me get my order put through and made sure everything was cleared up. She was very pleasant in what must be a very harried environment right now with all the issues being experienced.

I just want to say thank you for that grin

Kim

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Posted: 07 June 2012 06:30 PM   [ Ignore ]   [ # 1 ]
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I had the same exact problem today. I guess I should’ve called. Glad it all got fixed for you.

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Posted: 08 June 2012 05:46 AM   [ Ignore ]   [ # 2 ]
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Thank you for posting something positive in these times of strife and angst!

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Posted: 08 June 2012 06:07 AM   [ Ignore ]   [ # 3 ]
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SimonJM - 08 June 2012 05:46 AM

Thank you for posting something positive in these times of strife and angst!

seconded smile

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Posted: 08 June 2012 07:10 AM   [ Ignore ]   [ # 4 ]
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kimh - 07 June 2012 06:27 PM

. . . So I picked up the phone and called Daz. I was connected immediately to Britney who very nicely helped me get my order put through and made sure everything was cleared up. She was very pleasant in what must be a very harried environment right now with all the issues being experienced . . .

Isn’t Britney great?  It’s not just her, there are several DAZzlers who routinely go a few extra miles to make right whatever’s going wrong.  Thanks guys, much appreciated!

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Posted: 08 June 2012 10:03 AM   [ Ignore ]   [ # 5 ]
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KickAir 8P - 08 June 2012 07:10 AM
kimh - 07 June 2012 06:27 PM

. . . So I picked up the phone and called Daz. I was connected immediately to Britney who very nicely helped me get my order put through and made sure everything was cleared up. She was very pleasant in what must be a very harried environment right now with all the issues being experienced . . .

Isn’t Britney great?  It’s not just her, there are several DAZzlers who routinely go a few extra miles to make right whatever’s going wrong.  Thanks guys, much appreciated!

I agree.

Perhaps we should start a campaign to make Britany the CEO.

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Posted: 08 June 2012 04:56 PM   [ Ignore ]   [ # 6 ]
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Employee of the year, with some bonus.

She fixed my (twice-clicked) order as well (to once-bought). Got store credits and spent them to get the Orca (due to FirstBastion’s Breaking Waves).

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Posted: 08 June 2012 05:54 PM   [ Ignore ]   [ # 7 ]
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I’ll add my appreciation! Every time I have a ticket Britney has been prompt, courteous, and helpful. I’m glad this thread exists…I’m sure she and her co-workers have been under a lot of stress recently.

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