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New User with Download Problems
Posted: 08 June 2012 04:31 AM   [ Ignore ]   [ # 31 ]
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HI jsma2012 smile

I hope you’re aware that the free software offer from Daz 3D is still running…
The offer gives you Daz Studio4 Pro, Bryce, and Hexagon.
All currently Free…

Having read through your post,.. It seems like your problem is with the browser you’re using and possibly the settings in that, (not giving you the option to Download and “Save” the file to your computer), rather than the order not being processed, or not being made available to you.

You’re on the main Daz3D Help forum, (new users help section) and there is no other Daz 3D Forum.
there is a way to contact Daz, and that would apply if you had a problem with your order being processed or filled, but as I understand it, the files are available for you to download in your account page.

The good news is that any products you purchase here, remain in your account, and can be reset to download any time.
so, they’re safe..

We just need to figure out why your browser won’t allow you to Download, and Save a file to your computer…

It could be that there is some security software running on your system which is preventing that option,..
Or,. you could be logged in as a user who doesn’t have permission to save files on that machine.

Can you first, try Logging into an administrator account (or checking that you have permission to download and save files on that system)

You can also try going to a reliable download site, like www.downloads.com, and try downloading something, (just to see if you get the option to “Save the file”

If you don’t get the option to “Save” the file,. and you’re logged in as an Administrator, then we need to look at what other security software you’re running which could prevent you from saving files to your computer.

Hope it helps

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Posted: 08 June 2012 04:35 AM   [ Ignore ]   [ # 32 ]
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Yeah weather is getting pretty bad up here on this South Wales mountain as well now, but at least we don’t have any fears of flooding up here.


Why do you think you need to go to another forum, this forum is designed to guide New Users like you through all their teething problems without any of the rough and tumble that can happen in other forums.

As I said last night, I would temporarily disalbe Zone Alarm, and downnloand the files that way.  Once you have them safel donwloaded, then run Zone Alarm over them to reassure yourself that it is in fact just an overzealous AV..


I have had to do this several times recently, as my AV have upgraded their definitions to Paranoia status.  Well not quite the same, with Avast I can just tell it to download anyway, even though it is flagging up a possible proble,  Avast does do that rather than simply disabling the download.  I also have an ability to download into a sandbox, if I am really worried, but I can assure you that you will not need to do that with any downloads from Daz3D.

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Posted: 08 June 2012 05:02 AM   [ Ignore ]   [ # 33 ]
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OK, I have just reset my download for the celestial hair, and I am getting it as a zip file,  Just the one download, no distinction as to whetere it is for PC or mac, no ds or poser files, just the one zip.


Was your download showing as a zip, or an exe.

 

If it was an exe, I suggest you reset your donwload in your itemised order history.

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Posted: 08 June 2012 05:02 AM   [ Ignore ]   [ # 34 ]
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3DAGE - 08 June 2012 04:31 AM

HI jsma2012 smile

I hope you’re aware that the free software offer from Daz 3D is still running…
The offer gives you Daz Studio4 Pro, Bryce, and Hexagon.
All currently Free…

Ah…..I’d forgotten thanks will get onto it asap !

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Posted: 08 June 2012 05:05 AM   [ Ignore ]   [ # 35 ]
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chohole - 08 June 2012 04:35 AM

Yeah weather is getting pretty bad up here on this South Wales mountain as well now, but at least we don’t have any fears of flooding up here.

Similar to Exmoor then….!

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Posted: 08 June 2012 05:11 AM   [ Ignore ]   [ # 36 ]
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jsma2012 - 08 June 2012 05:05 AM
chohole - 08 June 2012 04:35 AM

Yeah weather is getting pretty bad up here on this South Wales mountain as well now, but at least we don’t have any fears of flooding up here.

Similar to Exmoor then….!

Sort of.  I am just very slightly south of the Brecon beacons National Park, and the water is runnign downhill outside on the road.

 


Did you see my query about whether you got zips or exe in your downloads.  Up there a bit.

 

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Posted: 08 June 2012 05:22 AM   [ Ignore ]   [ # 37 ]
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chohole - 08 June 2012 05:11 AM
jsma2012 - 08 June 2012 05:05 AM
chohole - 08 June 2012 04:35 AM

Yeah weather is getting pretty bad up here on this South Wales mountain as well now, but at least we don’t have any fears of flooding up here.

Similar to Exmoor then….!

Sort of.  I am just very slightly south of the Brecon beacons National Park, and the water is runnign downhill outside on the road.

 


Did you see my query about whether you got zips or exe in your downloads.  Up there a bit.

I’m just south of the Moor shades of Lynmouth being recalled….
Yes seen all the posts thanks. What’s the first thing to do upload everything and then take it from there ?

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Posted: 08 June 2012 05:39 AM   [ Ignore ]   [ # 38 ]
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3DAGE - 08 June 2012 04:31 AM

HI jsma2012 smile

The good news is that any products you purchase here, remain in your account, and can be reset to download any time.
so, they’re safe..

We just need to figure out why your browser won’t allow you to Download, and Save a file to your computer…

It could be that there is some security software running on your system which is preventing that option,..
Or,. you could be logged in as a user who doesn’t have permission to save files on that machine.

Can you first, try Logging into an administrator account (or checking that you have permission to download and save files on that system)

You can also try going to a reliable download site, like www.downloads.com, and try downloading something, (just to see if you get the option to “Save the file”

If you don’t get the option to “Save” the file,. and you’re logged in as an Administrator, then we need to look at what other security software you’re running which could prevent you from saving files to your computer.

Hope it helps

Thank you downloading everything now !

Not a techie so apologies in advance, but it’s my own computer so if I understand you correctly no admin involved….  Yes tried CC Cleaner via download.com and was given the option to save file.

Thanks again for mentioning the free offer !

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“Those curious locks so aptly twin’d,
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Posted: 08 June 2012 05:53 AM   [ Ignore ]   [ # 39 ]
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chohole - 08 June 2012 04:35 AM

As I said last night, I would temporarily disalbe Zone Alarm, and downnloand the files that way.  Once you have them safel donwloaded, then run Zone Alarm over them to reassure yourself that it is in fact just an overzealous AV.

Is bypassing ZA the same thing as disabling as I bypassed/ ignored it last night ? As I said it still didn’t make any difference as there was still no Save option ?

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Posted: 08 June 2012 05:57 AM   [ Ignore ]   [ # 40 ]
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Last I heard, you had to uninstall Zone Alarm to make it quit entirely. (Reinstall it afterward).


Just to be clear, when you talk about “Save”...

Do you mean “Save” when you are downloading, or when you are running the install?


Install won’t give you a Save option. That’s normal.

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Posted: 08 June 2012 06:09 AM   [ Ignore ]   [ # 41 ]
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It was downloading he was having a probelm with.

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Posted: 08 June 2012 06:12 AM   [ Ignore ]   [ # 42 ]
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chohole - 08 June 2012 05:02 AM

OK, I have just reset my download for the celestial hair, and I am getting it as a zip file,  Just the one download, no distinction as to whetere it is for PC or mac, no ds or poser files, just the one zip.

Was your download showing as a zip, or an exe.

If it was an exe, I suggest you reset your donwload in your itemised order history.

An .exe. I actually reset yesterday and again just now but it’s still not going through ?? - see attachment

 


Edited to remove over-sized images http://www.daz3d.com/forums/viewannounce/510_98/

 


Edited to remove over-sized images http://www.daz3d.com/forums/viewannounce/510_98/

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Posted: 08 June 2012 06:18 AM   [ Ignore ]   [ # 43 ]
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T Jaiman - 08 June 2012 05:57 AM

Last I heard, you had to uninstall Zone Alarm to make it quit entirely. (Reinstall it afterward).


Just to be clear, when you talk about “Save”...

Do you mean “Save” when you are downloading, or when you are running the install?


Install won’t give you a Save option. That’s normal.

Hi, no not re-installing ZA just bypassing/ ignoring its heuristic warning. The Save option doesn’t appear when downloading, only Run or Cancel.

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Posted: 08 June 2012 06:22 AM   [ Ignore ]   [ # 44 ]
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What I mean to say, is that people have had to uninstall Zone Alarm.


Parts of it would continue to run, when it was disabled.


That may not be true anymore. I’m not sure.

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Posted: 08 June 2012 06:22 AM   [ Ignore ]   [ # 45 ]
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Go to your Itemised history, and hit the reset button next to the items.  I found them in my list under “C” for celestial, reset and got a zip file rather than the exe.

I think they may be in the process of changing files to the newere zip format, and it is throwing up the errors because you are trying to download the older format file, which actually no longer exists as such,

 


If you understand what I mean, I do admit to a fair amount of Irish in my make up, so I made need a translator.  smile

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