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New User with Download Problems
Posted: 07 June 2012 07:07 AM   [ Ignore ]
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Agreed as I’m still unable to download my order, which is also extremely disappointing as it’s the first item I’ve ever bought anywhere and I can’t wait to get started on my first project. Current estimate is all tickets should be answered by Friday - is this still the case please?

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Posted: 07 June 2012 11:55 AM   [ Ignore ]   [ # 1 ]
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jsma2012 - 07 June 2012 07:07 AM

Agreed as I’m still unable to download my order, which is also extremely disappointing as it’s the first item I’ve ever bought anywhere and I can’t wait to get started on my first project. Current estimate is all tickets should be answered by Friday - is this still the case please?

If the Order shows as complete but the downloads don’t, go to Itemized Order History and reset the items—that seems to unstick the downloads.

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Posted: 07 June 2012 12:29 PM   [ Ignore ]   [ # 2 ]
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fixmypcmike - 07 June 2012 11:55 AM
jsma2012 - 07 June 2012 07:07 AM

Agreed as I’m still unable to download my order, which is also extremely disappointing as it’s the first item I’ve ever bought anywhere and I can’t wait to get started on my first project. Current estimate is all tickets should be answered by Friday - is this still the case please?

If the Order shows as complete but the downloads don’t, go to Itemized Order History and reset the items—that seems to unstick the downloads.

Great thank you indeed for your reply !! Joining as a new member only a few days ago I’m still finding my way round. Unfortunately I can’t find an Itemized Order History only My Dashboard is that it ? And how do I reset please ? Thanks….

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“Those curious locks so aptly twin’d,
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Thomas Carew 1595 ~ 1640

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Posted: 07 June 2012 12:48 PM   [ Ignore ]   [ # 3 ]
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jsma2012 - 07 June 2012 12:29 PM
fixmypcmike - 07 June 2012 11:55 AM
jsma2012 - 07 June 2012 07:07 AM

Agreed as I’m still unable to download my order, which is also extremely disappointing as it’s the first item I’ve ever bought anywhere and I can’t wait to get started on my first project. Current estimate is all tickets should be answered by Friday - is this still the case please?

If the Order shows as complete but the downloads don’t, go to Itemized Order History and reset the items—that seems to unstick the downloads.

Great thank you indeed for your reply !! Joining as a new member only a few days ago I’m still finding my way round. Unfortunately I can’t find an Itemized Order History only My Dashboard is that it ? And how do I reset please ? Thanks….

Just found it but no idea where it’s gone ? I’m using Poser Debut…. Thanks.

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“Those curious locks so aptly twin’d,
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Posted: 07 June 2012 01:00 PM   [ Ignore ]   [ # 4 ]
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Were you able to download it, or are the downloads still stuck?

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Non-Genesis Items with Metadata
Plugin Version Numbers for DS 4.5
Updated Genesis Products

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Posted: 07 June 2012 01:00 PM   [ Ignore ]   [ # 5 ]
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From your account dashboard, on the menu on the left of the screen you should see “Itemised Order History” and alos “My downloadable Products”

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Posted: 07 June 2012 01:03 PM   [ Ignore ]   [ # 6 ]
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fixmypcmike - 07 June 2012 01:00 PM

Were you able to download it, or are the downloads still stuck?

Yes it downloaded ok but can’t find where it’s gone to ! lol…

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Posted: 07 June 2012 01:05 PM   [ Ignore ]   [ # 7 ]
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chohole - 07 June 2012 01:00 PM

From your account dashboard, on the menu on the left of the screen you should see “Itemised Order History” and alos “My downloadable Products”

Yes found it thanks and it downloaded ok but I can’t find where it went to ! grin

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Posted: 07 June 2012 01:09 PM   [ Ignore ]   [ # 8 ]
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Try the “Everything” search utility.
http://www.voidtools.com/

It takes a couple of minutes to search, uh, everything, the first time you start it up. But then it finds things instantly.

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Posted: 07 June 2012 01:27 PM   [ Ignore ]   [ # 9 ]
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jsma2012 - 07 June 2012 01:05 PM
chohole - 07 June 2012 01:00 PM

From your account dashboard, on the menu on the left of the screen you should see “Itemised Order History” and alos “My downloadable Products”

Yes found it thanks and it downloaded ok but I can’t find where it went to ! grin

Where do you normally direct your downloads to.  I send mine to a folder I have labelled as “my downloads”, otheres send them to their desktop

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Posted: 07 June 2012 01:27 PM   [ Ignore ]   [ # 10 ]
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Thanks. There’s a huge list of entries 76,000 odd, is there a search box to find the 3 downloads ?

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Posted: 07 June 2012 01:30 PM   [ Ignore ]   [ # 11 ]
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chohole - 07 June 2012 01:27 PM
jsma2012 - 07 June 2012 01:05 PM
chohole - 07 June 2012 01:00 PM

From your account dashboard, on the menu on the left of the screen you should see “Itemised Order History” and alos “My downloadable Products”

Yes found it thanks and it downloaded ok but I can’t find where it went to ! grin

Where do you normally dorect your downloads to.  I send mine to a folder I have labelled as “my downloads”, otheres send them to their desktop

Ok just found the three of them but after clicking on Run nothing happens….??

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Posted: 07 June 2012 01:50 PM   [ Ignore ]   [ # 12 ]
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If you downloaded it then it is on your computer somewhere.

Where did you direct the your computer to download the file to ?

When you told it to save file ?

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Posted: 07 June 2012 02:13 PM   [ Ignore ]   [ # 13 ]
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chohole - 07 June 2012 01:50 PM

If you downloaded it then it is on your computer somewhere.

Where did you direct the your computer to download the file to ?

When you told it to save file ?

I wasn’t able to Save it as normally happens as the option wasn’t there, instead there was just a message box saying the publisher could not be verified then at the bottom Run or Cancel. I’ve clicked on Run several times but nothing happens….??

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Posted: 07 June 2012 02:21 PM   [ Ignore ]   [ # 14 ]
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Copied across to new thread….

I wasn’t able to Save it as normally happens as the option wasn’t there, instead there was just a message box saying the publisher could not be verified then at the bottom Run or Cancel. I’ve clicked on Run several times but nothing happens….??

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Posted: 07 June 2012 02:32 PM   [ Ignore ]   [ # 15 ]
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That is very strange.  Are you downloading itt from “Your downloadable items” in your account dashboard.

I will normally get a download screen up from there which asks me if I want to save the file.


What browser are you using ? 


It may work better if you try downloading it using another browser


Or it maybe that your AV is throwing you up an Error, which AV do you use,


BTW you did make certain you were downloading the correct file, as you will have several files, and if you are using poser you only need the one with the   dpc.exe suffix.

Also are you using a PC or a MAc, that would make a difference, If you are a Mac then you need the one that   dpc.zip as a suffix.

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