Platinum Membership not working

Geminii23Geminii23 Posts: 590
edited December 1969 in New Users

Ok, this is really annoying. So I have the PC and my last payment should carry me through to Feb. 25 according to my automatic renewals. But I am no longer able to access the Members Only forum and anytime I log in and use the Store it is as if I no longer am a PC member.

What the heck DAZ?!


  • FixmypcmikeFixmypcmike Posts: 12,658
    edited December 1969

    You'll need to submit a ticket to Sales Support, only they can fix the problem.

  • JaguarEllaJaguarElla Posts: 10,939
    edited February 2013

    they are very quick too, within half a day but maybe not on the weekend
    I have a lot of respect for the support staff dealing with this glitchy site

    Post edited by JaguarElla on
  • Richard HaseltineRichard Haseltine Posts: 20,528
    edited December 1969

    Make sure you include the order and/or transaction details for you last renewal payment.

  • Geminii23Geminii23 Posts: 590
    edited December 1969

    Yeah. I actually submitted two tickets since the first one I forgot to include my last payment order number. But if they do not work on the weekends then it'll just have to wait till Monday.

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