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Platinum Membership not working
Posted: 01 February 2013 10:46 PM   [ Ignore ]
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Ok, this is really annoying.  So I have the PC and my last payment should carry me through to Feb. 25 according to my automatic renewals.  But I am no longer able to access the Members Only forum and anytime I log in and use the Store it is as if I no longer am a PC member.

What the heck DAZ?!

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Posted: 02 February 2013 01:19 AM   [ Ignore ]   [ # 1 ]
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You’ll need to submit a ticket to Sales Support, only they can fix the problem.

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Posted: 02 February 2013 02:15 AM   [ Ignore ]   [ # 2 ]
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they are very quick too, within half a day but maybe not on the weekend
I have a lot of respect for the support staff dealing with this glitchy site

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Posted: 02 February 2013 06:13 AM   [ Ignore ]   [ # 3 ]
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Make sure you include the order and/or transaction details for you last renewal payment.

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Posted: 02 February 2013 11:38 AM   [ Ignore ]   [ # 4 ]
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Yeah.  I actually submitted two tickets since the first one I forgot to include my last payment order number.  But if they do not work on the weekends then it’ll just have to wait till Monday.

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