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Is it possible to ask for a straight refund if something goes on sale?
Posted: 01 February 2013 05:41 PM   [ Ignore ]
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I’ve bought a bunch of things within the past 30 days that fall into the DAZ Original fantasy category, and I fully intend to buy the Huntsman as he looks like a great character. Does anyone know if it’s possible to ask support for a refund of the associated discount as store credit on recently purchased items that would have qualified? I know you can do it if the item itself goes on sale.

Else I’m stuck asking for refunds on all of them and repurchasing.

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Posted: 01 February 2013 05:44 PM   [ Ignore ]   [ # 1 ]
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Agent_Unawares - 01 February 2013 05:41 PM

I’ve bought a bunch of things within the past 30 days that fall into the DAZ Original fantasy category, and I fully intend to buy the Huntsman as he looks like a great character. Does anyone know if it’s possible to ask support for a refund of the associated discount as store credit on recently purchased items that would have qualified? I know you can do it if the item itself goes on sale.

Else I’m stuck asking for refunds on all of them and repurchasing.

Technically they don’t refund you a difference, - although they did it in a past a couple of times, currently I think you have to buy the item with a new price and ask for full refund on the previous purchase. As long as previous purchase within 30 days from your opened ticked, they should be able to give you a full refund on older prices and you keep your newly-discounted items if sale ended up too quickly for ticket to be processed.

When DAZ3D still had a phone support and I had only 1-2 items in such situation I could get “refund the difference” credit, but currently I don’t know if ticket support ever does that.

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Posted: 01 February 2013 05:46 PM   [ Ignore ]   [ # 2 ]
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Kattey - 01 February 2013 05:44 PM
Agent_Unawares - 01 February 2013 05:41 PM

I’ve bought a bunch of things within the past 30 days that fall into the DAZ Original fantasy category, and I fully intend to buy the Huntsman as he looks like a great character. Does anyone know if it’s possible to ask support for a refund of the associated discount as store credit on recently purchased items that would have qualified? I know you can do it if the item itself goes on sale.

Else I’m stuck asking for refunds on all of them and repurchasing.

Technically they don’t refund you a difference, - although they did it in a past a couple of times, currently I think you have to buy the item with a new price and ask for full refund on the previous purchase. As long as previous purchase within 30 days from your opened ticked, they should be able to give you a full refund on older prices and you keep your newly-discounted items if sale ended up too quickly for ticket to be processed.

Thanks. I guess I’m off to sort through everything then.

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Posted: 01 February 2013 06:08 PM   [ Ignore ]   [ # 3 ]
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Part of the reason for the change is a change in Paypal’s policy…so I guess they just made it so that everyone is the same.  Paypal changed things so it’s practically impossible to issue a partial refund.

And ‘no phone support’???

They just moved the number to the Help Center page… https://helpdaz.zendesk.com/home

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Posted: 01 February 2013 06:09 PM   [ Ignore ]   [ # 4 ]
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mjc1016 - 01 February 2013 06:08 PM

They just moved the number to the Help Center page…

Oh, thanks, I missed that. I remember it was a thread where DAZ3D phone support was announced as discontinued.

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Posted: 01 February 2013 06:11 PM   [ Ignore ]   [ # 5 ]
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I just want a store credit refund, not a Paypal one. I know I’ll spend it and I prefer to make things simpler for people… maybe I should have gone ahead and asked, but I already got the ticket for a refund filled out.

[/impatience]

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Posted: 01 February 2013 06:23 PM   [ Ignore ]   [ # 6 ]
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Agent_Unawares - 01 February 2013 06:11 PM

I just want a store credit refund, not a Paypal one. I know I’ll spend it and I prefer to make things simpler for people… maybe I should have gone ahead and asked, but I already got the ticket for a refund filled out.

[/impatience]

I think they did away with difference refunds for everyone, not just PP, because it was easier to do that than try and figure out who could/couldn’t get them.

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Posted: 01 February 2013 06:25 PM   [ Ignore ]   [ # 7 ]
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mjc1016 - 01 February 2013 06:23 PM
Agent_Unawares - 01 February 2013 06:11 PM

I just want a store credit refund, not a Paypal one. I know I’ll spend it and I prefer to make things simpler for people… maybe I should have gone ahead and asked, but I already got the ticket for a refund filled out.

[/impatience]

I think they did away with difference refunds for everyone, not just PP, because it was easier to do that than try and figure out who could/couldn’t get them.

Oh, that could be.

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Posted: 01 February 2013 06:49 PM   [ Ignore ]   [ # 8 ]
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Providing the date of purchase and sale date is not more than 2 weeks, I have been very successful at asking for a price adjustment from DAZ.  Other stores do not do this.  I also get it refunded to my DAZ account instead of my paypal or credit card.  I’ve never had a problem.

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Posted: 01 February 2013 07:16 PM   [ Ignore ]   [ # 9 ]
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LuluBelle1271 - 01 February 2013 06:49 PM

Providing the date of purchase and sale date is not more than 2 weeks, I have been very successful at asking for a price adjustment from DAZ.  Other stores do not do this.  I also get it refunded to my DAZ account instead of my paypal or credit card.  I’ve never had a problem.

The change happened right around Christmas time…PayPal put out new terms then.  So it’s only been like a month and a half…

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Posted: 01 February 2013 10:45 PM   [ Ignore ]   [ # 10 ]
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mjc1016 - 01 February 2013 07:16 PM
LuluBelle1271 - 01 February 2013 06:49 PM

Providing the date of purchase and sale date is not more than 2 weeks, I have been very successful at asking for a price adjustment from DAZ.  Other stores do not do this.  I also get it refunded to my DAZ account instead of my paypal or credit card.  I’ve never had a problem.

The change happened right around Christmas time…PayPal put out new terms then.  So it’s only been like a month and a half…

Did DAZ announce a policy change somewhere in a thread or email? Or did you ask for an adjustment and get denied?

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Posted: 02 February 2013 12:01 AM   [ Ignore ]   [ # 11 ]
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It was in a thread around Christmas time…someone from the office explained the bit about PP.  The ‘applies to everyone’ bit is what it seems like in several of the other threads on refunds…and what makes the most sense.

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Posted: 07 February 2013 08:29 AM   [ Ignore ]   [ # 12 ]
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Not directly related to the original poster’s subject, but still on the topic of refunds:  about how much time does it take to get a response from sales after a support ticket is placed?

Also, is there a direct link one can follow from one’s account to the support tickets one has open?

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Posted: 07 February 2013 08:36 AM   [ Ignore ]   [ # 13 ]
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daveleitz68 - 07 February 2013 08:29 AM

Not directly related to the original poster’s subject, but still on the topic of refunds:  about how much time does it take to get a response from sales after a support ticket is placed?

Also, is there a direct link one can follow from one’s account to the support tickets one has open?

Supposed to be less than 3 business days. Direct link should be in your email.

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Posted: 07 February 2013 08:37 AM   [ Ignore ]   [ # 14 ]
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https://helpdaz.zendesk.com/requests should take you right to your open requests.

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Posted: 07 February 2013 08:55 AM   [ Ignore ]   [ # 15 ]
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Thanks for the fast replies!

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