Even though I haven’t been here as long, I agree with you all as I had seen enough of how much better DAZ handled their customers before the recent changes. I’ve voiced my dissatisfaction through the zendesk. So keep doing that, too. And maybe, just maybe, they’ll get a clue.
Funny that you would bring this up, I just was wondering about that being the proper route to send customer feedback. Too bad it is not more of a separate department… I thought it used to be, but as we’ve all noticed, things change.
The disappointing thing is that given the number of product support issues, unless there is someone specifically tasked to read these feedback observations, they would most likely seem to fall pretty far down on the priority list.