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Support ticket processing time…? (resolved)
Posted: 06 June 2012 01:24 PM   [ Ignore ]
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I’ve had a ticket going for 5 days now. Is that normal? I was billed for a purchase and can’t download it.

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Posted: 06 June 2012 01:31 PM   [ Ignore ]   [ # 1 ]
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Time depends on how bust they are. ATM they are overloaded

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Posted: 06 June 2012 01:39 PM   [ Ignore ]   [ # 2 ]
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Blazewolf01 - 06 June 2012 01:24 PM

I’ve had a ticket going for 5 days now. Is that normal? I was billed for a purchase and can’t download it.

They are really, really, really, really, really backlogged. They usually respond fast, but this has apparently shot beyond their usual capabilities. Give it a day or two longer—that’s how much it took for me.

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Posted: 09 June 2012 08:33 PM   [ Ignore ]   [ # 3 ]
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Still nothing. If I hadn’t been charged this wouldn’t be that big of a deal. There have been a few other products that I have been interested in since but I am hesitant to get them until this is fixed (particularly hoping the sale doesn’t run out on one of them). Guess I’ll just wait longer.

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Posted: 09 June 2012 09:54 PM   [ Ignore ]   [ # 4 ]
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Go into your Order History and reset the items. That fixed the problem for lots of us! smile

Hope that helps you!

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Posted: 10 June 2012 01:45 AM   [ Ignore ]   [ # 5 ]
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Last time I had checked, through the huge order history, they weren’t even there. I did, however, check again just now since you mentioned it, and they seem to be there now. Curious as to when that change happened (but definitely pleased). Thank you!

Problem solved.

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