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Fix the Browser issue of seeing someone elses name
Posted: 08 June 2012 05:54 PM   [ Ignore ]   [ # 91 ]
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Cyber Muses - 08 June 2012 04:36 PM

Thanks for providing the link, Fille123.  For some reason hitting the new releases option doesn’t work for me from the filters option.  The last thing I was getting was the Men of Character II.


I clicked on your link and was able to see all the new releases, an entire page of them plus one that was on the second page.


It’s obvious that this link:  http://www.daz3d.com/shop/new-releases isn’t working because when I went back to the Shop tab and then clicked the new release filter, I again got the Men of Character II.


Click your link and I apparently get the correct version of the new releases.

Might I inquire where you found the link?

You’re welcome… I happened on it by random luck; was browsing the new releases, went to page 2 (it displayed a different number of items in the category), clicked to go to page 1 (it displayed newer items but not all of those), changed the sorting order and when setting it back to newest first they were all there.

Edit: bad4u found a real fix for this issue here, use his link instead of mine: http://www.daz3d.com/forums/viewthread/1712/

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Posted: 08 June 2012 05:57 PM   [ Ignore ]   [ # 92 ]
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I’m only seeing a single name consistently.

Steps I take so they can be replicated. Using Firefox 12.0, Cache is set to be dumped once I close the browser window. I have been able to replicate this after clearing cookies as well.

1) Navigate to http://www.daz3d.com/
2) Click Log-in
3) At this point my information is showing correctly.
4) Enter my authentication information (Name/PW)
5) Click Log-in
6) At this point I see the other name once the page reloads.
7) Navigate to another page
8) At this point the other name reverts to my information
9) A random intervals, my wishlist total displays an odd amount. My correct total is “125 items” I have seen “105 items”, “350 items”.
10) Clicking on the Wishlist link brings me to my correct list. Wishlist display in the store pages however is sometimes incorrect. Like telling me I have “Raw Oagre” on my wishlist when I had been at work at the time of release on the day of release.

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Posted: 09 June 2012 02:50 PM   [ Ignore ]   [ # 93 ]
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Well, I’m not seeing “redacted” anymore, but I’m still getting other people’s names. Now it says I’m two people, one when I’m logged out, one when I’m logged in (on the main home page).


But I will admit that ever since I started clearing my data, the site itself has been working a little more smoothly…

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Posted: 09 June 2012 02:55 PM   [ Ignore ]   [ # 94 ]
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Please remember not to post the actual names you see if you wish to report this issue.

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Posted: 09 June 2012 03:48 PM   [ Ignore ]   [ # 95 ]
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Richard Haseltine - 09 June 2012 02:55 PM

Please remember not to post the actual names you see if you wish to report this issue.

I see. Understandable and my sincerest apologies. In that case it’s probably best to delete my complaint topic of the same name… >.>


Either way, if this hasn’t been mentioned before yet (I can’t be bothered thumbing through 7+ pages of comments), then allow me to be the first to inform you all of something I found interesting just now while clicking around the site.


I have the main site address in my Bookmarks (I use Google Chrome) since the newsletter I received officially announcing it. After finding this thread and clearing my history data as instructed, I have noticed that upon accessing the site through my Bookmark I enter the sight automatically logged on as MY ACTUAL SELF! However, If I proceed to either click on the “DAZ 3D” logo at the top or the “Home” icon in the site tabs, the account re-identifies as another user like usual.


Also, while I’m on that, something I’ve been meaning to ask is, why is it that every time I click on the “Home” tab or “DAZ 3D” logo it shows me the main page with the tab automatically on “Shop”? As stated previously, when I access the site via Bookmark I am logged in my actual account as I should be and the “Home” icon tab is properly selected (as seen Here). But then when I deviate from the page and re-access it via “Home” tab or “DAZ 3D” logo I am shown the home page, but as stated, as another user along with the address bar and site tab stating I’m in the “Shop” (as seen Here). I find this odd, because then when I continue to click on the actual “Shop” tab is when I am taken to the actual Shop page with an extra “shop/” added to the address (as seen Here).


That one there’s not so much a complaint as much as it’s simply a “What’s up with that?”

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Posted: 09 June 2012 06:14 PM   [ Ignore ]   [ # 96 ]
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Well someone didn’t do their homework that’s for sure.  If HUGE sites like Amazon.com and Newegg.com can all of a sudden have a fully functioning store, with forums, in no time (probably being tested on a test server and then going live) then I think DAZ3D could do this IF they had the right folks running this side of the show.  DAZ makes content not web sites, they should have hired someone to do this for them…. I stand by my comments on that.  There are brilliant web masters out there who need the work.  This has done LITTLE to help the DAZ3D reputation in Poserdom .. they are probably all laughing actually.  I’m just frustrated and annoyed but trying to be patient!  rolleyes

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Posted: 09 June 2012 07:51 PM   [ Ignore ]   [ # 97 ]
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Not wanting to bash DAZ, I realise they must be having a majorly crappy time of it right now, but clearly so are the customers.


I agree with RAM’ because whatever this was tested on, it certainly wasn’t an exact offline clone of the live server, otherwise it would work.  No doubt some testing was done on it because it was first announced a long time ago.  But the amount of issues it has makes it all the more puzzling why even simple things like layout, avatars, and even basic text formatting slipped under the radar.


I’m amazed that even DAZ were prepared to release it in this state, especially as customers are having to deal with it.  It’s the same sort of attitude as selling programs without completed documentation on release.  DAZ have a very lax attitude towards things, and while business is business, I think sometimes you have to draw the line at where you are prepared to take a hit on profit in order to protect your name.


I think you deserve the stress you must be going through right now, but maybe this will make you realise that your name is far more important than a temporary loss of profit.  You need to start valuing the name “DAZ” a lot more than you appear to, because if you don’t start doing so, neither will anyone else.


I wish DAZ the best in sorting this out.

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Posted: 09 June 2012 09:02 PM   [ Ignore ]   [ # 98 ]
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pumeco - 09 June 2012 07:51 PM

Not wanting to bash DAZ, I realise they must be having a majorly crappy time of it right now, but clearly so are the customers.


I agree with RAM’ because whatever this was tested on, it certainly wasn’t an exact offline clone of the live server, otherwise it would work.  No doubt some testing was done on it because it was first announced a long time ago.  But the amount of issues it has makes it all the more puzzling why even simple things like layout, avatars, and even basic text formatting slipped under the radar.


I’m amazed that even DAZ were prepared to release it in this state, especially as customers are having to deal with it.  It’s the same sort of attitude as selling programs without completed documentation on release.  DAZ have a very lax attitude towards things, and while business is business, I think sometimes you have to draw the line at where you are prepared to take a hit on profit in order to protect your name.


I think you deserve the stress you must be going through right now, but maybe this will make you realise that your name is far more important than a temporary loss of profit.  You need to start valuing the name “DAZ” a lot more than you appear to, because if you don’t start doing so, neither will anyone else.


I wish DAZ the best in sorting this out.


I’ve posted a detailed analysis of what has happened.  I also posted more information in another post that was deleted for containing too much.


Suffice it to say…  THERE WASN’T MUCH DAZ COULD DO IN THIS SITUATION!


Supposition, speculation and outright guessing are unhelpful and only serve to make the person doing so look bad.  Comparing to Amazon is ludicrous, Amazon has physical product—DAZ does not.  DAZ wouldn’t be having some of these problems if they had physical product.


Read my previous post.  http://www.daz3d.com/forums/viewreply/14133/


Kendall

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Posted: 09 June 2012 09:15 PM   [ Ignore ]   [ # 99 ]
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...OK cleared the cache & cookies, refreshed the page, and when I logged out after my last session, I was no longer the original “wrong” person, but somebody entirely new.

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Posted: 09 June 2012 10:12 PM   [ Ignore ]   [ # 100 ]
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I’m sorry Kendall, online business, physical or digital makes no never mind.  DAZ’s responsibility to run it’s business for the sake of keeping their heads above water and keeping their customers happy has not only fallen short it’s a complete and utter disaster.  I don’t care HOW your spin this for them.  They F’d up and it’s not looking very favorable for ANYONE right now.

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Posted: 09 June 2012 10:26 PM   [ Ignore ]   [ # 101 ]
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RAMWolff - 09 June 2012 10:12 PM

I’m sorry Kendall, online business, physical or digital makes no never mind.  DAZ’s responsibility to run it’s business for the sake of keeping their heads above water and keeping their customers happy has not only fallen short it’s a complete and utter disaster.  I don’t care HOW your spin this for them.  They F’d up and it’s not looking very favorable for ANYONE right now.

At the chance of being deleted again…


I am not saying that the migration wasn’t messed up.  NO ONE will say that.  Not me, not DAZ.  I am not trying to spin anything.  However, what we have is what we have.  There are reasons that what has transpired has.  Those reasons really make no difference right now.  However, recriminations, shoulda, coulda, woulda, will not resolve anything.


Continuing to grouse about what should have been done then, does not help anything now.


DAZ did testing.  Things were proceeding well, as far as they went.  However, the production environment didn’t match what DAZ expected.  I cannot divulge specifics.


Kendall

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Posted: 09 June 2012 11:13 PM   [ Ignore ]   [ # 102 ]
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Well they should be pulling experts in, like yourself, to help resolve this.  This isn’t an experiment this is a business and it’s trashed .... Issues like this, unresolved, will close their doors, I hope they realize the brevity of this mess!  I’m sure they do but then why aren’t they taking stronger measures, like calling in whomever can fix it?  Who wrote the software?  Can’t they contact them with a list of “needs fixing now” questions, even if it means paying this person for some answers?  Makes no sense after a month long of “getting it fixed soon” they can’t afford DAZ SOON right now!  I’m sure there are some pretty upset merchants about right now as well.  Lordy! big surprise

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Posted: 10 June 2012 12:08 AM   [ Ignore ]   [ # 103 ]
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...Kendall, I agree, to a point.  Recriminations and finger pointing will not solve anything. 


However you have to agree that the lack of any contingency plan should something go wrong (especially given the issues experienced with the last update) was a huge mistake.


Most likely the anxiety levels at Daz are reaching a boiling point as they are losing sales, customers, and community members. I understand from my past experience in programming that oft times when you fix one thing here, something over there breaks. That is why several of us have urged Daz to call in professionals to set things right.  Yes it will cost, but the alternative could very well be Daz going under as the loss of revenue could become too much for the company to handle. 


So moving forward, If they have a good idea of when and why things went wrong, what measures are being taken to resolve the situation.

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Posted: 10 June 2012 12:09 AM   [ Ignore ]   [ # 104 ]
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RAMWolff - 09 June 2012 11:13 PM

Well they should be pulling experts in, like yourself, to help resolve this.  This isn’t an experiment this is a business and it’s trashed .... Issues like this, unresolved, will close their doors, I hope they realize the brevity of this mess!  I’m sure they do but then why aren’t they taking stronger measures, like calling in whomever can fix it?  Who wrote the software?  Can’t they contact them with a list of “needs fixing now” questions, even if it means paying this person for some answers?  Makes no sense after a month long of “getting it fixed soon” they can’t afford DAZ SOON right now!  I’m sure there are some pretty upset merchants about right now as well.  Lordy! big surprise


Please keep in mind that I AM NOT AFFILIATED with DAZ and I have no “inside information.”  I have not spoken to anyone at DAZ and what I know is from my connections within the industry and my knowledge of this kind of thing.  With that being said:


As I am not privy to the measures being taken, from what I can tell, DAZ has “unlimited support” from “Magento certified development” experts.  Now, going on my experience about “experts”... they tend to be one-trick ponies and usually cause more problems than they solve.  They also tend to put in a limited amount of “unlimited support”—usually limited to normal business hours and shared with other clients who also have “unlimited support.”


I’m pretty sure that DAZ thought (I.E. were told) they were getting a turnkey system that they could customize to their needs.  They did their “recommended” testing and things looked “OK.”  So they pull the trigger expecting that everything would be “plug and chug.”  They run the scripts that convert the databases from the old system to the new system, and things look good.  They fire up the processes that handle the web portion and log in… looking good.  They run a few test transactions and nothing jumps out as wrong.  They contact a few “trusted individuals” (BTW, I’m not one of these) and say “give it a quick try.”  Things look good and everyone gives a thumbs up.  The decision is made to go live.  At first things look great, sales are being made, and things look promising.  They make the announcement that things are “re-open” and then chaos strikes.  This is the norm for this type of thing.


As for business, it seems to me that DAZ is still mostly functioning.  I don’t want to say much more, I don’t want to get into trouble.


Kendall

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Posted: 10 June 2012 12:46 AM   [ Ignore ]   [ # 105 ]
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Kyoto Kid - 10 June 2012 12:08 AM

...Kendall, I agree, to a point.  Recriminations and finger pointing will not solve anything. 


However you have to agree that the lack of any contingency plan should something go wrong (especially given the issues experienced with the last update) was a huge mistake.


Gaack!  Do you guys want me to get into trouble?  Let’s take this from a hypothetical:


You’re running on a system that is broken.  You have an entire staff dedicated to keeping it up and running.  Your support personnel are inundated with requests that are caused from the broken system.  Your business is suffering from all of this.  So you investigate systems that can offer close to what you have.  You find one and talk to the provider and assurances are made.


Skip ahead 6-8 months:  You’ve done the necessary testing and things look about as good as you’re going to get them.  Your old system is now beyond broken, and your staff is no longer worried about keeping it running, but about keeping their sanity.  Once you convert your databases over there is no turning back as replicating any new orders/subscriptions would be darned near impossible.  Your provider assures you that “nothing can go wrong.”  You know better, but you also don’t have a choice. You give the go ahead and cross your fingers.

Kyoto Kid - 10 June 2012 12:08 AM

Most likely the anxiety levels at Daz are reaching a boiling point as they are losing sales, customers, and community members. I understand from my past experience in programming that oft times when you fix one thing here, something over there breaks. That is why several of us have urged Daz to call in professionals to set things right.  Yes it will cost, but the alternative could very well be Daz going under as the loss of revenue could become too much for the company to handle.


Nope.  The boiling point was hit the first Friday.  All hair was on the floor by Saturday, and by Sunday desperation.  Sorry, I’m not going further than I have on the rest.

Kyoto Kid - 10 June 2012 12:08 AM

So moving forward, If they have a good idea of when and why things went wrong, what measures are being taken to resolve the situation.

 

I’m sure that by now it’s a “just get it working as fast as you can” situation.


Kendall

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