Digital Art Zone

Storypilot - 07 June 2012 03:12 PM

I’ll also add that early yesterday several store category pages (sales & promotions, people, new releases, 1.99 items, and creatures) were also showing the problem for me, and that on those pages when I re-sorted them, they righted to my information. They’ve remained correct so far today. Curious to see if that holds.

Well… I just went to the store and had been logged out. I logged back in and every page page in the store is showing Correct! Whoo Hoo! That hasn’t happened before. LOL
So yes Storypilot, maybe we have progress!

pinkdaisy - 07 June 2012 03:04 PM

pumeco - 07 June 2012 09:19 AM

I’ve had the same name come up multiple times even after clearing the cache.

Just now I found that my Wish List had four items in it even though I’ve never used a wishlist in my life.  But what really takes the biscuit was when I first started exploring the new system and discovered that my credit card had been stored despite ALWAYS telling the system DO NOT STORE whenever I made a purchase.

I sort of knew DAZ wouldn’t pull-off a smooth bug free transition with the forums, and as such, I was extra vigilant to make sure that I ticked the box NOT to store my card details.  Didn’t want my details getting stored somewhere and left in limbo because of the changeover, the only time I ever let it store my details was for the PC once, but I ended that years ago and every purchase since it has been told not to store my card details.

The card should not have been listed.

I’ve never had any security problems with my card during my entire time of owning one because I’m vigilant and sensible with it, and not using systems that store the data is all part of being vigilant and sensible.  I sincerely hope that whatever backups you have of this mess is destroyed properly, meaning to a standard it is not recoverable.  I have of course removed the listed card from my account before it get’s stored in yet another backup of the system, but it was still listed during the changeover and that infuriates me, even moreso because of the problems its having.

Start deleting those backups, and please ensure it’s done properly.

I have the same problem with my CC information. I have posted it numerous times in different forums but DAZ didn’t think I deserved an answer. I finally put in a Ticket and 2 days later I received the answer I expected from DAZ. This is what they do best. Blame it on the customer. It is like Amen in a prayer. The cure all evil “Delete Cache and Cookies. When I received this message again I was so furious that I didn’t look at the store or the Forums for more than a week.

Here it goes:
You will need to remove the CC Information from your Credit Card Profiles
section on your account page. Once you have removed this information you
will also need to clear your cache and cookies, so the information is not
saved in your computers memory. We have absolutely no access to your CC
information to use or remove. This has to be done from your end.

There was no CC info in the cache or cookies. Had it checked by an expert before deletion.
I was also told that my info is envrypted and 100% safe. DAZ has no way at getting to it. I am positive a good hacker can.

I also mentioned the problem in two different threads, but no-one seemed to be concerned about it ...

The answer from support is a little bit helpless (this “clear your cache and cookies” is going to become as popular an inside joke as “DAZ soon”: some product won’t install correctly? Clear your cache and cookies. Studio materials are missing? Clear your cache and cookies. I see lots and lots of possible application possibilities ... )

Joke aside: I guess pumeco is right: the old system stored the credit card information albeit is wasn’t allowed to do. Obviously it set a flag to not show the information anymore. Transferring the old database to the new one ignored this flag and: tada the information resurrected. Which makes me completely confident in the assurance that everything is 100%, maybe 200% safe.

Well, clearing my cache and cookies just makes me poor and hungry. The site still calls me by the wrong name. Oh, well,

Greetings,
Hopefully I can upload these images in the right order.  (Edit: Darn it; they showed up out of order. :(  Changing the text to match the actual image order.) This ought to fascinate folks, especially those with web development backgrounds…

The second image is after a cleared cache and cleared cookies.  The shop shows stale data.  VERY stale data.

The first image (ordered that way by the uploader) is where I’ve added an arbitrary URL parameter, which probably triggers the caching server to pull fresh data, and it gives me the actual current information.  At this point I’m going to consider making a plug-in which adds a random query string to every darn DAZ URL, so that it doesn’t hit the cache for any of them.

I bet that’d solve all (or at least most of) these problems right there.  For example, once I logged in and reloaded, the default page didn’t show any wishlist or cart data.  Setting an arbitrary URL parameter, and POOF, the correct cart and wishlist numbers showed up.

I know it’d suck for server performance, but your caching setup is simply broken right now.  It’s been obvious to everybody for a while.  (There were posts about it mis-caching on the Facebook pages the very first day.)  I want you folks to move past this, and frankly turning your caching off would probably go 90% of the way towards making things look stable.  SLOW, but stable.  Caching is hard, and you’re doing it wrong.  And no, I don’t mean the in-browser caching, cookies, or anything like that.

I want you folks to succeed.  I want you to figure this out on your own, and make it work, and be up to speed on Magento and all the stuff that goes into it, so you can iterate on making the site better and even awesome.  I know it’s a pain in the tucus getting unsolicited, and often angry, advice while you’re in crisis mode.  But ‘solutions’ like this don’t help either.

By the way, one web dev to…well, the void: If you EVER feel like saying, ‘clear your cookies’ as a solution for an endemic user problem, stop for a minute and think, ‘I’ve built this wrong.’  For example, if you renamed the cookies YOU listen for, then it’s essentially the same thing as every user clearing their cookies, but without wasting the time of thousands of users.  Everybody’d need to log in again, but that’s FAR preferable to making them grovel through their browser settings to clear their cookies, and then have to log in again anyway, AND (if they do it wrong) have to log in to every OTHER site on the Internet whose cookies they’ve excised.  Seriously ‘Clear your cookies’ is a really, really bad support strategy.

And it didn’t work.

...but cache-busting the URLs does seem to work, and that’s something for both us, the users, to think about, and for you, DAZ, to think about as an important point in the debugging of this problem.

— Morgan

Image remove for image size. Please refer to this for details. http://www.daz3d.com/forums/viewforum/98/

[Edit2: You removed them at the moment I was editing them to fix the size. :) ]

@pinkdaisy
Yup, looks like the old site totally ignored the fact that I didn’t want my details storing, and stored it anyway.  One thing for sure is that this particular issue has nothing to do with the new site.  I know this because I’ve not purchased anything from the new site, so it would have otherwise been impossible for my details to get here by any other means.

I deleted the card from the new system the moment I saw it (while muttering totally unrepeatable words to myself), but it remains that my details are still stored on the old account and I cannot log in to delete them.  That’s what’s on top of my wishlist right now, to get into the old site and delete my card details from it.  I chose not to store stuff because I don’t want it storing.

That hasn’t changed.

Morgan you are absolutely right about all of that.

DAZ_bfurner - 06 June 2012 12:10 PM

We are aware that many of you have seen in the DAZ Store another name than yours. If you happen to continue to see on our store, If you are not “Some Other Name”... The solution is to Clear your Cache and Cookies in your internet browser, then force a refresh on the page. The problem will now be taken care of and you should never see this again.

As a reminder: This has never given you access to others account data. Your account is and has always been safe.

I haven’t been seeing this on the shop pages - until today.

I deleted ALL cookies that referenced daz3d.com, even those that were ‘referrer’ cookies for other sites and went to the DAZ home page. I logged in - and the cart content is right, but up in the corner it’s asking (not <somebody else’s name>)?

Not even close to fixed, I’m afraid.

ETA: And once again, going to the new releases, I get the SAME stale page with the SAME 305 item wishlist—with the Raw Ogre, Minotaur for Genesis, and Sci Fi Security Gear as the last three items added. And the three newest items in the store are: the Raw Ogre, M5 Poses 01 Standing, and Men of Character II.

I’m done with clearing the cookies and cache - at my end - because the problem is clearly your cache setup at your end. I wish you luck, but I’m afraid I’m not going to be holding my breath.

I concur.  None of the solutions offered are even close to fixing the “Name Thing”.  I also completely agree with Morgan and others that there is obviously a cache problem or some such on the part of the DAZ store.

I get a different name on the DAZ Home Page, a different number of items in the wishlist area, not only when viewing each of the TABS: Shop, Products, etc, but also a different number of items in the wishlist area under each of the filters located under Shop.

Can’t find any of the new releases because the newest releases aren’t updating properly.  I see Men of Character II and below.  Don’t see any of this week’s PC releases, AntFarms releases, etc.

When I first signed into the store this afternoon, I did find under new releases and platinum club items,, this week’s PC releases.  However, when I clicked on the link of one so that I could view the promos, added it to my cart and then paged back, the new week’s PC releases no longer showed up, nor did they show up anywhere that I could find.

Ended up that I had to use the links provided in the Members Only Forum under the Weekly contest just so I could view the promos, place them in my cart and check out with them.

I think I figured the pattern to this and how to replicate the effect every time. I tested these steps on two different devices, with three different browsers on each; on one of the devices, one of the browsers had never visited DAZ’s pages before so it had no cache, no cookies, nothing, and when I duplicated the pattern here, it worked just like predicted.

1. Clear all cookies and page cache.
2. Go to front page. Press Log In button.
3. Wait until it takes you to the login page.
4. Do not login, but click on DAZ home page button.
5. Voilà! You’re now someone you aren’t.

The problem, methinks, comes from this bit in URL which is visible after you click login: “referer/aHR0cDovL3d3dy5kYXozZC5jb20vc2hvcC9zaG9w”

“My Account”, on the other hand, has no “referer” data in URL. So the login button system is hosing up something, and doing it something fierce; it is apparently tapping to cache, except it is doing it wrong. The problem is at DAZ’s end. No ifs and buts about it. The exact detail of HOW it does wrong, however, is something I can’t solve sans ogling at the code. But I would recommend to look at the login button, what kind of functions it calls, and then stab at things. The same for wishlist—it is apparently related to similar sort of problem.

Incidentally, this is a demonstration of coders and why they’re never off the hook: I was unable to fall asleep (it involves a mosquito and hypnic jerks), unwilling to get up from the bed, so I picked up my tablet and began to diddle with things until I was sure I had the pattern nailed. Then, I had to get up and test it on my desktop as well. At 3 am.

Greetings,
@Skiriki - The string “aHR0cDovL3d3dy5kYXozZC5jb20vc2hvcC9zaG9w” is base 64 encoded “http://www.daz3d.com/shop/shop”, it’s used so the login page knows where to redirect you after you’ve successfully logged in.  Most systems do it a bit differently, less opaquely, but it’s probably not directly related to the caching issue, unfortunately.

Still, that’s an interesting set of steps; maybe some extra cookie is being dropped when you go to the login page, or something, and then being misinterpreted by the cache.  Okay, now I’m flailing, I really have no idea except that their caching strategy is provably broken.

One interesting note is that I haven’t seen random answers for required products today, so maybe they’re addressing that right now.  Or maybe I’ve been lucky…  That’s what makes race conditions and caching problems so darn hard.  It’s difficult to know if something is actually fixed with a small sample set.

— Morgan

Yeah, but I do wonder if that is a reference to cached page (in base 64),  so instead of reloading the page anew, it plops you to cached version once login is done. I mean, cache probably uses encoded versions rather than actual URLs?

@Morgan: wow, didn’t realize I was missing nearly a page of new releases. Three weeks into this migration and the open issue list is going up instead of down. I’ve been in the IT game for 20 years and have never seen anything quite like this. At the Charlotte CIO Forum last week we actually discussed DAZ as a case study of how NOT to manage a failed software deployment (I mean ‘failed’ as the technical term for a change control that doesn’t pass production check-out, not to be mean).

I cleared cash everyday,(because of DAZ bug)

Today I see another man’s name 2 times. (they are same person’s name)

I am afraid it seems not “unusuall”, and these problems becomes “common” things about “daz”.

I’m at least back in .... I’m still fed up with all this mess!  At this point DAZ should have a better handle on this whole log on, weird name thing.  I got to the store this AM and looked and low and behold saw my name and didn’t have to log on… then I went to look at products (and of course the new ones, like Waves and those girly outfits are now MIA regardless of how I go back and forth to the pages to try to get them to reorder ... this trick is no longer working) and when I looked up I’m now someone else again! 

REALLY DAZ?  REALLY??

RAMWolff - 08 June 2012 10:10 AM

I’m at least back in .... I’m still fed up with all this mess!  At this point DAZ should have a better handle on this whole log on, weird name thing.  I got to the store this AM and looked and low and behold saw my name and didn’t have to log on… then I went to look at products (and of course the new ones, like Waves and those girly outfits are now MIA regardless of how I go back and forth to the pages to try to get them to reorder ... this trick is no longer working) and when I looked up I’m now someone else again! 

REALLY DAZ?  REALLY??

Use this URL to see the newest items correctly: http://www.daz3d.com/shop/new-releases?dir=desc&order=activated&p=1