We are aware that many of you have seen in the DAZ Store another name than yours. If you happen to continue to see on our store, If you are not “Some Other Name”... The solution is to Clear your Cache and Cookies in your internet browser, then force a refresh on the page. The problem will now be taken care of and you should never see this again.
As a reminder: This has never given you access to others account data. Your account is and has always been safe.
EDIT: Update note: The problem our customers have been seeing in the store of “If you are not John Doe” or another customer name…has been fixed. The web team has updated the store pages so this should not be a problem any longer.
We are aware that many of you have seen in the DAZ Store another name than yours. If you happen to continue to see on our store, If you are not “Some Other Name”... The solution is to Clear your Cache and Cookies in your internet browser, then force a refresh on the page. The problem will now be taken care of and you should never see this again.
When is “now” in “now taken care of” please — I cleared my cache a couple hours ago and got called “xxxx” twenty minutes ago.
Edited to replace cash with cache - and that’s pretty much what I said.
KickAir 8P - I think Blaine meant once those steps are followed, the problem is taken care of (though I’m not sure, I haven’t had this issue but I have had other issues recur after a clear out).
I just tried these steps in Safari three times in a row (first just clearing DAZ’s cookies and the cache, then clearing all website data and the cache, then doing a full reset of safari…) and upon reloading the page and again on logging in, I’ve seen three different names who are not me.
I find it entertaining seeing what name will come up next on my internet explorer which will not keep me logged in and has had its cookie cache eaten a few times.
oddly my Android browser keeps me logged it and remembers me!
does not worry me that much, the messed up needed products annoys me more!
This never bothered me. I couldn’t get into anyone else’s account so there’s no big thing going on here.
I can’t remember my own name most of the time anyhow, so I guess it doesn’t faze me…
The only reason I remeber my name is due to everyone screaming for me day-in and day-out.
As far as the “Not xxx” issue goes, I cleared my cache and cookies when I saw that Varnish was involved in the first few days. I spent too many years programming Amigas and seeing “Guru Meditation” sends shivers down my spine. EDIT: I’ve not had the problem since.
Well, I’m no longer seeing someone else’s name, after clearing all cache and cookies, but I am still being shown as apparently logged into the wrong account, as far as the wishlist is concerned. Hard refresh just doesn’t seem to make any difference…...the problem must lie in the cache on your own servers. I know we are not allowed to access anyone else’s account in reality, but it is disconcerting and annoying to keep seeing someone else’s wishlist and recent browsing history, even if you no longer see a different name.
I haven’t seen someone else’s name for a while, but yes, random wishlist is kinda problem to me too.
...on the other hand, some of the things I’ve seen have inspired me to click and see what someone else has wishlisted, so I can then find out if I want it too. But I’m sure that’ll get licked since the random name apparently is under control now.
When is “now” in “now taken care of” please — I cleared my cache a couple hours ago and got called xxx twenty minutes ago.
I was also getting xxx pretty consistently on the New Releases page even after clearing. After clearing yet again, I’m just getting a wrong wish list. As others noted previously, it really varies by where I am in the store.
The DAZ3D homepage was showing me my own name and wish list, but now after the latest cache cookie clearing and reload, is not correct. In certain places where it shows no name at all, I’m guessing that’s because of how recently I logged in (it needs to partially log me out before it starts asking me if I’m not so and so, is that accurate?) The top level Sales and Promotions page shows no place for a name even when not recently re-logged in, but shows wrong wish list, so that is still not right. Drilling further into Sales and Promotions to Genesis Supersuit, shows me no name, but the *correct* number of wish list items, so that one seems right at least to me at this moment.
The solution is to Clear your Cache and Cookies in your internet browser, then force a refresh on the page
I already did this as soon as the new store first showed up, and I do a force-refresh several dozen times per session in a mostly vain attempt to view a current store page with all new stuff on it. I still regularly see the “not someone else” link. Do I need to clear cache and cookies again?
I already did this as soon as the new store first showed up, and I do a force-refresh several dozen times per session in a mostly vain attempt to view a current store page with all new stuff on it. I still regularly see the “not someone else” link. Do I need to clear cache and cookies again?
I would do that. My browser (which tends to be on for days at stretch, since it handles my Twitter, IRC and other things) is set to clear stuff (cache, unwanted cookies) when I do close it, and I apparently haven’t had that many problems with the shop/forum unlike some other users. So, yeah. Do that unless you have some really burning reason not to (such as being on dial-up).
