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Update on Issues with Platinum Club Renewals
Posted: 08 June 2012 06:21 AM   [ Ignore ]   [ # 91 ]
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chohole - 08 June 2012 06:17 AM

Issue noted, logged and passed on.

Thank you smile

Do I still need to go through zendesk or anything btw?

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Posted: 08 June 2012 06:23 AM   [ Ignore ]   [ # 92 ]
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chohole - 08 June 2012 06:17 AM

Issue noted, logged and passed on.

Thanks from me also. smile

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Posted: 08 June 2012 06:26 AM   [ Ignore ]   [ # 93 ]
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IanzThingz - 08 June 2012 05:35 AM

very confused, I am now ‘expired’ I purchased a monthly membership in Oct 2011, followed by a annual upgrade later in the same month, IIRC my expire date was December 2012 i think, however the date in the subscriptions bit is march 2013 and is also listed as monthly, I can still access the MO forum and am seeing PC prices, do I need to contact support and how would I do that?
cheers smile

I contacted Sales support via the Zendesk (click on Help, Contact Us, then fill out the form) - I’m presuming this was the right department since it relates to account errors, but I may be wrong…....

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Posted: 08 June 2012 07:02 AM   [ Ignore ]   [ # 94 ]
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Cho, for the record, same here.
2 entries: Annual set to renew 3/13 now expired. The one they did yesterday now set to expire 6/13 and listed as Active. Both are listed as annual though on mine.
I didn’t file any Zen report since I figure this is an across the board issue do to the latest fix.

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Posted: 08 June 2012 07:08 AM   [ Ignore ]   [ # 95 ]
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Yeah I am showing a similar error on my account, so it does seem to be an “across the board”  thing

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Posted: 08 June 2012 07:16 AM   [ Ignore ]   [ # 96 ]
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I’m having the have issue as well i usualy renew in August so i should still have two more months but it is saying expired. But like the others I can still acess members only area. I think the whole new Store has turned into a nightmare for Daz and customers alike.

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Posted: 08 June 2012 07:20 AM   [ Ignore ]   [ # 97 ]
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I’m supposed to have 7 more days, but now I’m expired too!

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Posted: 08 June 2012 07:26 AM   [ Ignore ]   [ # 98 ]
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Yes, just checked and it is the same here, a first time since the site switch that there has been an error.

Still, my membership that should be good till 3/3/13 is now Expired.


EDIT: Hey, if this is across the board does that mean we have ALL been affected so are now eligible for the free month? wink

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Posted: 08 June 2012 07:36 AM   [ Ignore ]   [ # 99 ]
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Huh, mine is still active, so I guess it’s not across the board.

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Posted: 08 June 2012 07:42 AM   [ Ignore ]   [ # 100 ]
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Scott-Livingston - 08 June 2012 07:36 AM

Huh, mine is still active, so I guess it’s not across the board.

Hmm, try “Clearing your cache” and maybe you’ll get a free month too. LOL! wink

Yes, am trying to keep some humor here…

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Posted: 08 June 2012 07:42 AM   [ Ignore ]   [ # 101 ]
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horrible new site changes ... i’m no longer a pc member either ...
recurring paypal profile is active for monthly renewal.
but ...
no monthly voucher
no pc prices showed
no pc membership showed

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Posted: 08 June 2012 07:44 AM   [ Ignore ]   [ # 102 ]
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So do we have to report this?

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Posted: 08 June 2012 07:46 AM   [ Ignore ]   [ # 103 ]
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I will ask for you. Hang on a bit

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Posted: 08 June 2012 09:13 AM   [ Ignore ]   [ # 104 ]
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Well, I found the order where I last renewed my Annual membership, but there are no details..it should expire in April 2013. I purchased at the sale in October, which just extended my other annual membership.


The only place I can see where the site says I am a PC member is if I click on “Your Public Profile” at the top of the forum pages. It doesn’t give me any details in my account dashboard or my order form.


I can log into the Members forum, so I guess someone somewhere knows I’m a member, lol
I’d just like to see the details show up in my account.

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Posted: 08 June 2012 09:26 AM   [ Ignore ]   [ # 105 ]
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cimaira - 08 June 2012 09:13 AM

Well, I found the order where I last renewed my Annual membership, but there are no details..it should expire in April 2013. I purchased at the sale in October, which just extended my other annual membership.


The only place I can see where the site says I am a PC member is if I click on “Your Public Profile” at the top of the forum pages. It doesn’t give me any details in my account dashboard or my order form.


I can log into the Members forum, so I guess someone somewhere knows I’m a member, lol
I’d just like to see the details show up in my account.

Same here.  Hasn’t shown up since the move. 

 

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