Digital Art Zone

chohole - 08 June 2012 06:17 AM

Issue noted, logged and passed on.

Thank you

Do I still need to go through zendesk or anything btw?

chohole - 08 June 2012 06:17 AM

Issue noted, logged and passed on.

Thanks from me also.

IanzThingz - 08 June 2012 05:35 AM

very confused, I am now ‘expired’ I purchased a monthly membership in Oct 2011, followed by a annual upgrade later in the same month, IIRC my expire date was December 2012 i think, however the date in the subscriptions bit is march 2013 and is also listed as monthly, I can still access the MO forum and am seeing PC prices, do I need to contact support and how would I do that?
cheers

I contacted Sales support via the Zendesk (click on Help, Contact Us, then fill out the form) - I’m presuming this was the right department since it relates to account errors, but I may be wrong…....

Cho, for the record, same here.
2 entries: Annual set to renew 3/13 now expired. The one they did yesterday now set to expire 6/13 and listed as Active. Both are listed as annual though on mine.
I didn’t file any Zen report since I figure this is an across the board issue do to the latest fix.

Yeah I am showing a similar error on my account, so it does seem to be an “across the board”  thing

I’m having the have issue as well i usualy renew in August so i should still have two more months but it is saying expired. But like the others I can still acess members only area. I think the whole new Store has turned into a nightmare for Daz and customers alike.

I’m supposed to have 7 more days, but now I’m expired too!

Yes, just checked and it is the same here, a first time since the site switch that there has been an error.

Still, my membership that should be good till 3/3/13 is now Expired.

EDIT: Hey, if this is across the board does that mean we have ALL been affected so are now eligible for the free month?

Huh, mine is still active, so I guess it’s not across the board.

Scott-Livingston - 08 June 2012 07:36 AM

Huh, mine is still active, so I guess it’s not across the board.

Hmm, try “Clearing your cache” and maybe you’ll get a free month too. LOL!

Yes, am trying to keep some humor here…

horrible new site changes ... i’m no longer a pc member either ...
recurring paypal profile is active for monthly renewal.
but ...
no monthly voucher
no pc prices showed
no pc membership showed

So do we have to report this?

I will ask for you. Hang on a bit

Well, I found the order where I last renewed my Annual membership, but there are no details..it should expire in April 2013. I purchased at the sale in October, which just extended my other annual membership.

The only place I can see where the site says I am a PC member is if I click on “Your Public Profile” at the top of the forum pages. It doesn’t give me any details in my account dashboard or my order form.

I can log into the Members forum, so I guess someone somewhere knows I’m a member, lol
I’d just like to see the details show up in my account.

cimaira - 08 June 2012 09:13 AM

Well, I found the order where I last renewed my Annual membership, but there are no details..it should expire in April 2013. I purchased at the sale in October, which just extended my other annual membership.

The only place I can see where the site says I am a PC member is if I click on “Your Public Profile” at the top of the forum pages. It doesn’t give me any details in my account dashboard or my order form.

I can log into the Members forum, so I guess someone somewhere knows I’m a member, lol
I’d just like to see the details show up in my account.

Same here.  Hasn’t shown up since the move.