Digital Art Zone

 
   
7 of 47
7
Update on Issues with Platinum Club Renewals
Posted: 08 June 2012 06:21 AM   [ Ignore ]   [ # 91 ]
Power Member
Avatar
RankRankRank
Total Posts:  1287
Joined  2008-03-30
chohole - 08 June 2012 06:17 AM

Issue noted, logged and passed on.

Thank you smile

Do I still need to go through zendesk or anything btw?

 Signature 

[Join the little green box collection party!]
Ianz Place
Daz 3D Documentation
Daz 3D on YouTube
Daz 3D Forum Archive

Profile
 
 
Posted: 08 June 2012 06:23 AM   [ Ignore ]   [ # 92 ]
Member
Avatar
Rank
Total Posts:  211
Joined  2005-10-21
chohole - 08 June 2012 06:17 AM

Issue noted, logged and passed on.

Thanks from me also. smile

 Signature 

May I be excused? My brain is full….... tongue wink
My Renderosity store
My dA Gallery

Profile
 
 
Posted: 08 June 2012 06:26 AM   [ Ignore ]   [ # 93 ]
Member
Avatar
Rank
Total Posts:  211
Joined  2005-10-21
IanzThingz - 08 June 2012 05:35 AM

very confused, I am now ‘expired’ I purchased a monthly membership in Oct 2011, followed by a annual upgrade later in the same month, IIRC my expire date was December 2012 i think, however the date in the subscriptions bit is march 2013 and is also listed as monthly, I can still access the MO forum and am seeing PC prices, do I need to contact support and how would I do that?
cheers smile

I contacted Sales support via the Zendesk (click on Help, Contact Us, then fill out the form) - I’m presuming this was the right department since it relates to account errors, but I may be wrong…....

 Signature 

May I be excused? My brain is full….... tongue wink
My Renderosity store
My dA Gallery

Profile
 
 
Posted: 08 June 2012 07:02 AM   [ Ignore ]   [ # 94 ]
Active Member
Avatar
RankRank
Total Posts:  361
Joined  2003-10-09

Cho, for the record, same here.
2 entries: Annual set to renew 3/13 now expired. The one they did yesterday now set to expire 6/13 and listed as Active. Both are listed as annual though on mine.
I didn’t file any Zen report since I figure this is an across the board issue do to the latest fix.

 Signature 

“Own the day”
Live, Love, Laugh, Dream, Believe  

Profile
 
 
Posted: 08 June 2012 07:08 AM   [ Ignore ]   [ # 95 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  16781
Joined  2003-10-09

Yeah I am showing a similar error on my account, so it does seem to be an “across the board”  thing

 Signature 

Chohole’s Space        NeilV’s Freebies and stuff        Winter Bryce Rendering Challenge        November Freebie Challenge
My DAZ 3D Gallery    11915

Profile
 
 
Posted: 08 June 2012 07:16 AM   [ Ignore ]   [ # 96 ]
New Member
Total Posts:  1
Joined  2003-11-30

I’m having the have issue as well i usualy renew in August so i should still have two more months but it is saying expired. But like the others I can still acess members only area. I think the whole new Store has turned into a nightmare for Daz and customers alike.

Profile
 
 
Posted: 08 June 2012 07:20 AM   [ Ignore ]   [ # 97 ]
Member
Rank
Total Posts:  142
Joined  2010-02-05

I’m supposed to have 7 more days, but now I’m expired too!

Profile
 
 
Posted: 08 June 2012 07:26 AM   [ Ignore ]   [ # 98 ]
Member
Avatar
Rank
Total Posts:  190
Joined  2006-01-14

Yes, just checked and it is the same here, a first time since the site switch that there has been an error.

Still, my membership that should be good till 3/3/13 is now Expired.


EDIT: Hey, if this is across the board does that mean we have ALL been affected so are now eligible for the free month? wink

Profile
 
 
Posted: 08 June 2012 07:36 AM   [ Ignore ]   [ # 99 ]
Addict
Avatar
RankRankRankRank
Total Posts:  3775
Joined  2012-02-06

Huh, mine is still active, so I guess it’s not across the board.

 Signature 

Community Volunteer
Monthly New User Contests!

My tutorials and FAQs | My Gallery | My Render Thread
Visit my world… Tornalia.com | http://scottlivingston.deviantart.com

Profile
 
 
Posted: 08 June 2012 07:42 AM   [ Ignore ]   [ # 100 ]
Member
Avatar
Rank
Total Posts:  190
Joined  2006-01-14
Scott-Livingston - 08 June 2012 07:36 AM

Huh, mine is still active, so I guess it’s not across the board.

Hmm, try “Clearing your cache” and maybe you’ll get a free month too. LOL! wink

Yes, am trying to keep some humor here…

Profile
 
 
Posted: 08 June 2012 07:42 AM   [ Ignore ]   [ # 101 ]
New Member
Avatar
Total Posts:  3
Joined  2009-10-20

horrible new site changes ... i’m no longer a pc member either ...
recurring paypal profile is active for monthly renewal.
but ...
no monthly voucher
no pc prices showed
no pc membership showed

Profile
 
 
Posted: 08 June 2012 07:44 AM   [ Ignore ]   [ # 102 ]
Member
Rank
Total Posts:  142
Joined  2010-02-05

So do we have to report this?

Profile
 
 
Posted: 08 June 2012 07:46 AM   [ Ignore ]   [ # 103 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  16781
Joined  2003-10-09

I will ask for you. Hang on a bit

 Signature 

Chohole’s Space        NeilV’s Freebies and stuff        Winter Bryce Rendering Challenge        November Freebie Challenge
My DAZ 3D Gallery    11915

Profile
 
 
Posted: 08 June 2012 09:13 AM   [ Ignore ]   [ # 104 ]
Member
Rank
Total Posts:  233
Joined  2006-06-10

Well, I found the order where I last renewed my Annual membership, but there are no details..it should expire in April 2013. I purchased at the sale in October, which just extended my other annual membership.


The only place I can see where the site says I am a PC member is if I click on “Your Public Profile” at the top of the forum pages. It doesn’t give me any details in my account dashboard or my order form.


I can log into the Members forum, so I guess someone somewhere knows I’m a member, lol
I’d just like to see the details show up in my account.

Profile
 
 
Posted: 08 June 2012 09:26 AM   [ Ignore ]   [ # 105 ]
Power Member
Avatar
RankRankRank
Total Posts:  1247
Joined  2004-08-24
cimaira - 08 June 2012 09:13 AM

Well, I found the order where I last renewed my Annual membership, but there are no details..it should expire in April 2013. I purchased at the sale in October, which just extended my other annual membership.


The only place I can see where the site says I am a PC member is if I click on “Your Public Profile” at the top of the forum pages. It doesn’t give me any details in my account dashboard or my order form.


I can log into the Members forum, so I guess someone somewhere knows I’m a member, lol
I’d just like to see the details show up in my account.

Same here.  Hasn’t shown up since the move. 

 

 Signature 

Cheers,
Alisa

**********************************************************************
Post Count - just add 6775 to what it says here smile
**********************************************************************
Coordinator & updater for KCTC Freebies *Remembering France*

Profile
 
 
   
7 of 47
7