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Update on Issues with Platinum Club Renewals
Posted: 07 June 2012 12:29 PM   [ Ignore ]   [ # 76 ]
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Dark Rider - 07 June 2012 12:11 PM

I can only afford one “club” and I’d hate to go to Rendo’s Prime after explaining how much better the PC membership benefits were than Primes - about a week before Daz blew everything up…

To be honest, the whole thing is just leaving a bad taste in my mouth about “premium clubs” in general right at the moment. $50 is a lot of money.

I’ve basically had to somewhat apologize to two friends this week, inform them of the problems with DAZ3D, given that I’m the one that talked them into picking up DAZStudio 4 Pro when it went freebie. And basically warning them about spending money. One of them bought Victoria 4, and I’m counseling him to not purchase anything further for right now.

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Posted: 07 June 2012 12:56 PM   [ Ignore ]   [ # 77 ]
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This is getting ridiculous. I have a monthly account set to renew automatically.  When I checked my account on the 2nd and the morning of the 3rd, it said that it was set to renew on the 3rd, (which was the correct date BTW).  When I checked on the 4th, it said my subcription had expired.  Since forum reports said the renewal issues were being fixed, I simply left it.  When I checked again on the 5th and the 6th, the site said that I was a PC member again, and that my subscription was set to renew on June 6th.  When I checked this morning, the site said that my membership had expired AGAIN.  When I checked just now, and the site says I have no subscriptions whatsoever.  I tried submitting a bug report this morning, but I haven’t gotten the account validation email yet.  Also, I have no idea if I was actually charged for this months renewal, since I can’t make sense of the new order history page.

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Posted: 07 June 2012 01:08 PM   [ Ignore ]   [ # 78 ]
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GeneRufus - 07 June 2012 12:56 PM

This is getting ridiculous. I have a monthly account set to renew automatically.  When I checked my account on the 2nd and the morning of the 3rd, it said that it was set to renew on the 3rd, (which was the correct date BTW).  When I checked on the 4th, it said my subcription had expired.  Since forum reports said the renewal issues were being fixed, I simply left it.  When I checked again on the 5th and the 6th, the site said that I was a PC member again, and that my subscription was set to renew on June 6th.  When I checked this morning, the site said that my membership had expired AGAIN.  When I checked just now, and the site says I have no subscriptions whatsoever.  I tried submitting a bug report this morning, but I haven’t gotten the account validation email yet.  Also, I have no idea if I was actually charged for this months renewal, since I can’t make sense of the new order history page.

Your profile is showing you as a PC ,member, so you should be seein PC prices, and be able to access the MO forum

If you can’t try clearing your cache and cookies, also possibly browsing history and logging back in again.

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Posted: 07 June 2012 01:45 PM   [ Ignore ]   [ # 79 ]
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Just wanting to watch the thread in hopes of learning when we get the coupon…. since subscribing to the topic alone doesn’t seem to work.

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Posted: 07 June 2012 02:27 PM   [ Ignore ]   [ # 80 ]
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I have updated the first post in my thread in the Commons but am also posting this here as well:


All Those Having PC Membership Issues, Please Read:


From Britney Creek:


For all paying PC Membership previous to Magento, you have seen numerous errors with your PC Membership. We have found a resolution for these issues.


You will see an order for your Membership being charged $1 of store credit that you did not make. This is correct. DAZ issued $1 to your account and made an order for your Membership again for you. Once this has been done, you will no longer see any issues with your PC Membership. If until this has been done to your account, you miss any sales, please let us know, we will take care of that for you.


Thank you for your patience.

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Posted: 07 June 2012 03:48 PM   [ Ignore ]   [ # 81 ]
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Thank you for passing that on, Ann - must be nie for you to actually have the management say something you can use!

Meanwhile, I shall sit and wait and see if this order-thingy happens to/for me.

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Posted: 07 June 2012 10:42 PM   [ Ignore ]   [ # 82 ]
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I first posted my ticket about being double billed 8 days ago now. It has been three days since I was finally contacted (though I have heard nothing).All my problems began after I purchased an annual PC subscription. After making this purchase I started being charged for two monthly subscriptions. The problem seems quite straight forward to me. I would like to see all the billings for monthly subscriptions that occurred after purchasing an annual sub refunded. There were eight of these charges and I have provided order and paypal numbers for them. I really don’t see why this has to be dragged out over many days. This should have been a simple case of check the dates and apply store credit. Explaining this matter to customer service has been an absolute nightmare.

I know those guys are running off their feet to deal with the brown clumpies that have hit the fan since the site upgrades, but as said, this is a simple matter and should not require great intellect to understand. Here are the dates > here are the charges > subtract these charges and all is good.

I know it is all but useless to vent in these forums, but where else am I going to do it. At least there are others here who know the sort of nonsense that some of us are going through.

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Posted: 07 June 2012 10:51 PM   [ Ignore ]   [ # 83 ]
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I have to agree with many of the posts here, I am also seeing a general decline in the customer service I get from DAZ. The issues with the new site and Platinum Club are a great example of this.

How do you not know that you are going to have a problem before you launch the site because your old vouchers won’t work with your new system? and then when you do have a problem, do you drop an email to all of those of us who have been members for YEARS? No you expect us to dig out references in posts buried in a forum. Even when I take the time to call I am not given information, but asked to check here.

This is a lousy way to do business and says a lot about the attitude of those in charge. When you realize that you have created a problem for loyal customers, you shouldn’t wait until they come to you and ask what happened and then refer them to the forums, you should contact them and say “hey we are having a problem and we are working on it, sorry for the inconvenience.” An email takes little effort and it would also free up a lot of help requests and help with the backlog that they are dealing with.

Most of all it would tell customers that you care, something I don’t seem to be seeing a lot of from DAZ right now.

I am very disappointed and should say that this and a lack of support for Poser have made me seriously reconsider renewing my membership. A membership that I have had for many years.

BTW I am STILL not seeing anything about a solution to said PC voucher/gift certificate issue am I missing something or has this still not been resolved?

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Posted: 08 June 2012 02:33 AM   [ Ignore ]   [ # 84 ]
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I last checked my account status on June 5, and it said my monthly membership was valid through June 6.  It is now June 8 (Mountain Standard Time), and now my PC subscription says Expired.  My bank does not show any recent transactions from DAZ, even though the account was supposed to auto-renew.  The last actual purchase I made was on May 3, other than a May 4 auto-renewal.  I’m still seeing $1.99 items in the store.  My credit card information appears to be correct.  If DAZ tried to make an autopay prior to June 3, it would have failed, because I had already told them a few years ago that I did not receive my once-a-month disability payment until the 3rd, and they kindly adjusted my due date to the 6th.

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Posted: 08 June 2012 04:35 AM   [ Ignore ]   [ # 85 ]
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DAZ_ann0314 - 07 June 2012 02:27 PM

I have updated the first post in my thread in the Commons but am also posting this here as well:


All Those Having PC Membership Issues, Please Read:


From Britney Creek:


For all paying PC Membership previous to Magento, you have seen numerous errors with your PC Membership. We have found a resolution for these issues.


You will see an order for your Membership being charged $1 of store credit that you did not make. This is correct. DAZ issued $1 to your account and made an order for your Membership again for you. Once this has been done, you will no longer see any issues with your PC Membership. If until this has been done to your account, you miss any sales, please let us know, we will take care of that for you.


Thank you for your patience.

What’s Magento? Also, the fix seems to address only those who suffered complete loss of membership. Does Britney not recognize any other type of PC membership issue (non-PC pricing in cart, voucher program changes, non-delivery of the new diminished coupons)? That would just be sad.

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Posted: 08 June 2012 04:55 AM   [ Ignore ]   [ # 86 ]
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This was a fix designed to address one of the specific issues that had arisen. It does not mean that they are not working on fixing other problems, just that this one is being addressed in this manner.

Be assured Daz3D is working hard to get all issues worked out of the system.

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Posted: 08 June 2012 05:08 AM   [ Ignore ]   [ # 87 ]
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*sigh* Well, I’ve just been added to the list of wrongly ‘expired’ PC members, even though I renew annually and my sub is not set to be renewed until September 2013.  Looks like everyone is being treated as a monthly renewer, since my account wrongly describes my membership as monthly.  I can still (for the moment at least) access the Members Only area (and my Public Profile still lists me as a PC Group member) and see PC prices correctly, so it appears to be just a ‘cosmetic’ error right now since I don’t (hopefully) need to renew any time soon.  I’ve put in a support request as required, just posting here to let peeps know that the problem is still happening.  No need for any advice from you over-worked mods. smile

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Posted: 08 June 2012 05:35 AM   [ Ignore ]   [ # 88 ]
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very confused, I am now ‘expired’ I purchased a monthly membership in Oct 2011, followed by a annual upgrade later in the same month, IIRC my expire date was December 2012 i think, however the date in the subscriptions bit is march 2013 and is also listed as monthly, I can still access the MO forum and am seeing PC prices, do I need to contact support and how would I do that?
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Posted: 08 June 2012 05:50 AM   [ Ignore ]   [ # 89 ]
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Same as you Ian, annual member, but with expiry in May 2013, and .. set to Expired wink

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Posted: 08 June 2012 06:17 AM   [ Ignore ]   [ # 90 ]
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Issue noted, logged and passed on.

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