I dread checking what is happening to my PC status and what I will do when it comes to renew via annual payment. So far I seem to be getting PC pricing, access to the PC members only forum but no PC newsletter (except maybe one or two a month or more back). It has been, in the past, quoted as suspended and also as unending - amazingly nothing in-between! I have been subscribed to newsletter and, automatically unsubscribed when I got a store credit and re-subscribed manually by me as I recalled reading someone else post that this had happened to them.
I can only sympathise with those monthly renewal PC members who have had pain and grief each month, and suspect that had I been such a member I would have quietly walked away from the PC after having made sure it was well and truly cancelled.
I dread checking what is happening to my PC status and what I will do when it comes to renew via annual payment. So far I seem to be getting PC pricing, access to the PC members only forum but no PC newsletter (except maybe one or two a month or more back). It has been, in the past, quoted as suspended and also as unending - amazingly nothing in-between! I have been subscribed to newsletter and, automatically unsubscribed when I got a store credit and re-subscribed manually by me as I recalled reading someone else post that this had happened to them.
I can only sympathise with those monthly renewal PC members who have had pain and grief each month, and suspect that had I been such a member I would have quietly walked away from the PC after having made sure it was well and truly cancelled.
I’m glad to know it’s not just me who’s not receiving newsletters from DAZ. I haven’t got one since early June. I’ve tried unsubscribing and resubscribing (I get those notices just fine btw) but no newsletters. All customer service will tell me is ‘they are looking into it’ this after two other attempts where they told me to ‘subscribe’ (like I hadn’t tried that before).
As far as account weirdness…you bet! I’ve gone from ‘inactive’ to ‘active’ I don’t know how I did that seeing as I’ve been active here for six years. There’s also a new link in my subscription that says ‘Platinum Club Special Renewal - 1 month’. What does that mean? It really doesn’t matter since the link goes to a 404 page not found. Yay!
My PC subscription if up at the end of this month. I sure hope DAZ comes up with some way to make the PC worth the money I spend on it before I decided finally to give it up.
Well, sadly I just checked mine and now it says monthly (not correct, I am on annual), last payment $7.95 (not true again) and the status is totally blank, and there is no longer an expiration date. If I see a monthly renewal charge I will not be happy at all.
I dread checking what is happening to my PC status and what I will do when it comes to renew via annual payment. So far I seem to be getting PC pricing, access to the PC members only forum but no PC newsletter (except maybe one or two a month or more back). It has been, in the past, quoted as suspended and also as unending - amazingly nothing in-between! I have been subscribed to newsletter and, automatically unsubscribed when I got a store credit and re-subscribed manually by me as I recalled reading someone else post that this had happened to them.
I can only sympathise with those monthly renewal PC members who have had pain and grief each month, and suspect that had I been such a member I would have quietly walked away from the PC after having made sure it was well and truly cancelled.
I’m glad to know it’s not just me who’s not receiving newsletters from DAZ. I haven’t got one since early June. I’ve tried unsubscribing and resubscribing (I get those notices just fine btw) but no newsletters. All customer service will tell me is ‘they are looking into it’ this after two other attempts where they told me to ‘subscribe’ (like I hadn’t tried that before).
As far as account weirdness…you bet! I’ve gone from ‘inactive’ to ‘active’ I don’t know how I did that seeing as I’ve been active here for six years. There’s also a new link in my subscription that says ‘Platinum Club Special Renewal - 1 month’. What does that mean? It really doesn’t matter since the link goes to a 404 page not found. Yay!
My PC subscription if up at the end of this month. I sure hope DAZ comes up with some way to make the PC worth the money I spend on it before I decided finally to give it up.
The 404 may be a red herring ... DAZ seem to have ongoing horrendous caching issues! A short while back I logged in, wnet to Forums, clicked on View new posts, and got the 404 page (about down for maintenance). Which was bizarre, since I thought it had just come back from that. Tried again, no joy. Then I forced a refresh (Ctrl-F5) and ... I got my list of new posts! Not the most obvious thing to try
Also, way back then (back in June) when the Zendesk was not working I did as instructed and raised a case in Mantis about the situation (as well as a few others in the following days and weeks). None of them have yet to have anything done to them.
Unfortunately, my problem is the opposite. I had cancelled my membership in early July and also removed my credit card information, then on September 1st DAZ restarted my PC membership without my authorization and I just receeived the $7.95 charge today. I have submitted a report, but this needs to be taken care of ASAP.
Did you also edit and change your payment info on the subscription panel. If you had originally signed up for auto renewal each month, then it will work like setting up a direct debit. You need to cancel both with DAZ 3D and with the bank.
Unfortunately, my problem is the opposite. I had cancelled my membership in early July and also removed my credit card information, then on September 1st DAZ restarted my PC membership without my authorization and I just receeived the $7.95 charge today. I have submitted a report, but this needs to be taken care of ASAP.
I’d tell your bank not to allow the payments unless reauthorized by you. It may be a pain, but that way you’ll not be paying unwanted charges.
I have also not received a PC Club newsletter with the monthly coupon code in I don’t know how long—since before the start of summer, I think. My subscription is also up after October 1st, but I had to look in my order history to confirm that: it’s not reflected anywhere on my account page that I can find, the way it was with the old site. Last year I shot myself in the foot and missed out on receiving the “Classics Bundle for Genesis” for not renewing during DAZ’s promotion period, so this year I’m holding on to the money ‘til the last minute, waiting to see what—if anything—DAZ is offering this year.
