Digital Art Zone

 
   
46 of 47
46
Update on Issues with Platinum Club Renewals
Posted: 04 September 2012 07:59 AM   [ Ignore ]   [ # 676 ]
Power Member
Avatar
RankRankRank
Total Posts:  2386
Joined  2007-12-07

I dread checking what is happening to my PC status and what I will do when it comes to renew via annual payment.  So far I seem to be getting PC pricing, access to the PC members only forum but no PC newsletter (except maybe one or two a month or more back).  It has been, in the past, quoted as suspended and also as unending - amazingly nothing in-between!  I have been subscribed to newsletter and, automatically unsubscribed when I got a store credit and re-subscribed manually by me as I recalled reading someone else post that this had happened to them.

I can only sympathise with those monthly renewal PC members who have had pain and grief each month, and suspect that had I been such a member I would have quietly walked away from the PC after having made sure it was well and truly cancelled.

 Signature 

Some writings by a friend:
http://www.lizardsofthehost.co.uk/11.html
http://www.lizardsofthehost.co.uk/13.html
http://www.lizardsofthehost.co.uk/7.html

Profile
 
 
Posted: 04 September 2012 09:17 AM   [ Ignore ]   [ # 677 ]
Active Member
RankRank
Total Posts:  306
Joined  2006-08-21
SimonJM - 04 September 2012 07:59 AM

I dread checking what is happening to my PC status and what I will do when it comes to renew via annual payment.  So far I seem to be getting PC pricing, access to the PC members only forum but no PC newsletter (except maybe one or two a month or more back).  It has been, in the past, quoted as suspended and also as unending - amazingly nothing in-between!  I have been subscribed to newsletter and, automatically unsubscribed when I got a store credit and re-subscribed manually by me as I recalled reading someone else post that this had happened to them.

I can only sympathise with those monthly renewal PC members who have had pain and grief each month, and suspect that had I been such a member I would have quietly walked away from the PC after having made sure it was well and truly cancelled.

I’m glad to know it’s not just me who’s not receiving newsletters from DAZ. I haven’t got one since early June. I’ve tried unsubscribing and resubscribing (I get those notices just fine btw) but no newsletters. All customer service will tell me is ‘they are looking into it’ this after two other attempts where they told me to ‘subscribe’ (like I hadn’t tried that before).

As far as account weirdness…you bet! I’ve gone from ‘inactive’ to ‘active’ I don’t know how I did that seeing as I’ve been active here for six years. There’s also a new link in my subscription that says ‘Platinum Club Special Renewal - 1 month’. What does that mean? It really doesn’t matter since the link goes to a 404 page not found. Yay!

My PC subscription if up at the end of this month. I sure hope DAZ comes up with some way to make the PC worth the money I spend on it before I decided finally to give it up.

 Signature 

CG and Me

Profile
 
 
Posted: 04 September 2012 10:59 AM   [ Ignore ]   [ # 678 ]
New Member
Avatar
Total Posts:  10
Joined  2003-10-09

Well Daz fixed my PC membership subscription today. All is now well again in my Daz world.

Also a shout out for Craig in customer service for doing such a great job. Thanks for the help!

cool smile

Profile
 
 
Posted: 04 September 2012 11:02 AM   [ Ignore ]   [ # 679 ]
Addict
RankRankRankRank
Total Posts:  5622
Joined  2005-04-16

Well, sadly I just checked mine and now it says monthly (not correct, I am on annual), last payment $7.95 (not true again) and the status is totally blank, and there is no longer an expiration date.  If I see a monthly renewal charge I will not be happy at all.

Dana

 Signature 

Old post count: 7511

Profile
 
 
Posted: 04 September 2012 11:45 AM   [ Ignore ]   [ # 680 ]
Power Member
Avatar
RankRankRank
Total Posts:  2386
Joined  2007-12-07
booksbydavid - 04 September 2012 09:17 AM
SimonJM - 04 September 2012 07:59 AM

I dread checking what is happening to my PC status and what I will do when it comes to renew via annual payment.  So far I seem to be getting PC pricing, access to the PC members only forum but no PC newsletter (except maybe one or two a month or more back).  It has been, in the past, quoted as suspended and also as unending - amazingly nothing in-between!  I have been subscribed to newsletter and, automatically unsubscribed when I got a store credit and re-subscribed manually by me as I recalled reading someone else post that this had happened to them.

I can only sympathise with those monthly renewal PC members who have had pain and grief each month, and suspect that had I been such a member I would have quietly walked away from the PC after having made sure it was well and truly cancelled.

I’m glad to know it’s not just me who’s not receiving newsletters from DAZ. I haven’t got one since early June. I’ve tried unsubscribing and resubscribing (I get those notices just fine btw) but no newsletters. All customer service will tell me is ‘they are looking into it’ this after two other attempts where they told me to ‘subscribe’ (like I hadn’t tried that before).

As far as account weirdness…you bet! I’ve gone from ‘inactive’ to ‘active’ I don’t know how I did that seeing as I’ve been active here for six years. There’s also a new link in my subscription that says ‘Platinum Club Special Renewal - 1 month’. What does that mean? It really doesn’t matter since the link goes to a 404 page not found. Yay!

My PC subscription if up at the end of this month. I sure hope DAZ comes up with some way to make the PC worth the money I spend on it before I decided finally to give it up.

The 404 may be a red herring ... DAZ seem to have ongoing horrendous caching issues!  A short while back I logged in, wnet to Forums, clicked on View new posts, and got the 404 page (about down for maintenance).  Which was bizarre, since I thought it had just come back from that.  Tried again, no joy.  Then I forced a refresh (Ctrl-F5) and ... I got my list of new posts!  Not the most obvious thing to try smile

Also, way back then (back in June) when the Zendesk was not working I did as instructed and raised a case in Mantis about the situation (as well as a few others in the following days and weeks).  None of them have yet to have anything done to them.

 Signature 

Some writings by a friend:
http://www.lizardsofthehost.co.uk/11.html
http://www.lizardsofthehost.co.uk/13.html
http://www.lizardsofthehost.co.uk/7.html

Profile
 
 
Posted: 04 September 2012 01:43 PM   [ Ignore ]   [ # 681 ]
Member
Rank
Total Posts:  141
Joined  2003-11-10
chohole - 03 September 2012 04:33 AM
Chris Barnes - 03 September 2012 04:21 AM

I finally got charged today. I wonder if it counts as September or August’s fee? I’m just grateful to still be in the PC.


Did you read the announcment at the top of the forum

http://www.daz3d.com/forums/viewannounce/6757_3/

Unfortunately, my problem is the opposite. I had cancelled my membership in early July and also removed my credit card information, then on September 1st DAZ restarted my PC membership without my authorization and I just receeived the $7.95 charge today. I have submitted a report, but this needs to be taken care of ASAP.

Profile
 
 
Posted: 04 September 2012 01:56 PM   [ Ignore ]   [ # 682 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  15924
Joined  2003-10-09

Did you also edit and change your payment info on the subscription panel.  If you had originally signed up for auto renewal each month, then it will work like setting up a direct debit. You need to cancel both with DAZ 3D and with the bank.

 Signature 

Chohole’s Space        Neil’Vs Freebies and stuff        Autumn Bryce Rendering Challenge        September Freebie Challenge
My DAZ 3D Gallery    11915

Profile
 
 
Posted: 04 September 2012 02:00 PM   [ Ignore ]   [ # 683 ]
Power Member
Avatar
RankRankRank
Total Posts:  2386
Joined  2007-12-07

And on the bright side, the PC newsletter, with code, has arrived! smile

 Signature 

Some writings by a friend:
http://www.lizardsofthehost.co.uk/11.html
http://www.lizardsofthehost.co.uk/13.html
http://www.lizardsofthehost.co.uk/7.html

Profile
 
 
Posted: 04 September 2012 02:07 PM   [ Ignore ]   [ # 684 ]
Member
Rank
Total Posts:  111
Joined  2008-10-17

As of 4:00 PM EDT, I am still suspended.
Told it will be corrected today - waiting…......

 Signature 

“Live well, Love Much, Laugh Often”

Profile
 
 
Posted: 04 September 2012 02:13 PM   [ Ignore ]   [ # 685 ]
Addict
RankRankRankRank
Total Posts:  3236
Joined  2007-06-22
SimonJM - 04 September 2012 02:00 PM

And on the bright side, the PC newsletter, with code, has arrived! smile

But according to the newsletter its July.
Theres also another mistake in the newsletter.

I wish they would at least check these things before they send them out.

Profile
 
 
Posted: 04 September 2012 02:19 PM   [ Ignore ]   [ # 686 ]
Active Member
RankRank
Total Posts:  546
Joined  2006-05-04
Zylox - 04 September 2012 01:43 PM
chohole - 03 September 2012 04:33 AM
Chris Barnes - 03 September 2012 04:21 AM

I finally got charged today. I wonder if it counts as September or August’s fee? I’m just grateful to still be in the PC.


Did you read the announcment at the top of the forum

http://www.daz3d.com/forums/viewannounce/6757_3/

Unfortunately, my problem is the opposite. I had cancelled my membership in early July and also removed my credit card information, then on September 1st DAZ restarted my PC membership without my authorization and I just receeived the $7.95 charge today. I have submitted a report, but this needs to be taken care of ASAP.


I’d tell your bank not to allow the payments unless reauthorized by you. It may be a pain, but that way you’ll not be paying unwanted charges.

Profile
 
 
Posted: 04 September 2012 05:54 PM   [ Ignore ]   [ # 687 ]
Member
Rank
Total Posts:  111
Joined  2008-10-17

Finally - back to normal

 Signature 

“Live well, Love Much, Laugh Often”

Profile
 
 
Posted: 05 September 2012 02:04 AM   [ Ignore ]   [ # 688 ]
Member
Avatar
Rank
Total Posts:  82
Joined  2004-01-31

Ditto, finally

Profile
 
 
Posted: 05 September 2012 08:34 AM   [ Ignore ]   [ # 689 ]
Member
Avatar
Rank
Total Posts:  193
Joined  2007-10-21

And I got billed again today for another $7.95. Still no answer from the ticket I submitted a few days ago.

 Signature 

RedEyeCat Freebies!

Profile
 
 
Posted: 05 September 2012 09:27 AM   [ Ignore ]   [ # 690 ]
Active Member
RankRank
Total Posts:  535
Joined  2009-04-14

I have also not received a PC Club newsletter with the monthly coupon code in I don’t know how long—since before the start of summer, I think. My subscription is also up after October 1st, but I had to look in my order history to confirm that: it’s not reflected anywhere on my account page that I can find, the way it was with the old site. Last year I shot myself in the foot and missed out on receiving the “Classics Bundle for Genesis” for not renewing during DAZ’s promotion period, so this year I’m holding on to the money ‘til the last minute, waiting to see what—if anything—DAZ is offering this year.

Profile
 
 
   
46 of 47
46