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Update on Issues with Platinum Club Renewals
Posted: 03 September 2012 04:33 AM   [ Ignore ]   [ # 661 ]
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Chris Barnes - 03 September 2012 04:21 AM

I finally got charged today. I wonder if it counts as September or August’s fee? I’m just grateful to still be in the PC.


Did you read the announcment at the top of the forum

http://www.daz3d.com/forums/viewannounce/6757_3/

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Posted: 03 September 2012 06:57 AM   [ Ignore ]   [ # 662 ]
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Yeah I did, but today is Sept 3rd not August 30. I’ll just assume I’ve just been charged for August.

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Posted: 03 September 2012 12:15 PM   [ Ignore ]   [ # 663 ]
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chohole - 03 September 2012 04:33 AM
Chris Barnes - 03 September 2012 04:21 AM

I finally got charged today. I wonder if it counts as September or August’s fee? I’m just grateful to still be in the PC.


Did you read the announcment at the top of the forum

http://www.daz3d.com/forums/viewannounce/6757_3/


Many of us count on business’ that we frequent to bill us when they say they will, on time and in the correct amount.  Daz’s announcement aside, any sharpness of tone here should be directed toward Daz for it’s failure to do so, rather than the customers wondering about the problem.

Free free to delete this post, I’m a biker so I understand the might makes right concept pretty well.  I just have to go with the “right” part of it once in a while. cheese

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Posted: 03 September 2012 03:10 PM   [ Ignore ]   [ # 664 ]
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Dark Rider - 03 September 2012 12:15 PM
chohole - 03 September 2012 04:33 AM
Chris Barnes - 03 September 2012 04:21 AM

I finally got charged today. I wonder if it counts as September or August’s fee? I’m just grateful to still be in the PC.


Did you read the announcment at the top of the forum

http://www.daz3d.com/forums/viewannounce/6757_3/


Many of us count on business’ that we frequent to bill us when they say they will, on time and in the correct amount.  Daz’s announcement aside, any sharpness of tone here should be directed toward Daz for it’s failure to do so, rather than the customers wondering about the problem.

Free free to delete this post, I’m a biker so I understand the might makes right concept pretty well.  I just have to go with the “right” part of it once in a while. cheese


I thought I should elaborate on this a bit, rather than just being my usual curt, lately-harsh-toward-Daz self.

Reverse what happened with payments and billing this month.  Instead of Daz not billing on time, imagine all the members with payments due August 16-30 notifying their banks not to authorize the withdrawal until August 30.  Followed by them posting a note on a website they frequent or own stating:

Any payment due DAZ3D August 16-30 will be made on August 30th.
Sorry for the delay, you did not lose any money, payment was simply delayed.



I will not speculate on the response…

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Posted: 03 September 2012 06:21 PM   [ Ignore ]   [ # 665 ]
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Where is the bug tracker that I’m suppose to use?  Where on your account are you suppose to see whether you are still a PC member?
Thanks

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Posted: 03 September 2012 06:26 PM   [ Ignore ]   [ # 666 ]
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Bug tracker is here.https://bugs.daz3d.com It requires a separate login so your daz info won’t work in it unless you sign up for an account and use the same info which a lot of people do.

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Posted: 03 September 2012 06:27 PM   [ Ignore ]   [ # 667 ]
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My account has suddenly suspended. Somehow, in July, I gained another PC monthly membership, that is still active. My other account, which I have had since 2008, just became suspended, and now I am a suspended member. The July membership, which I never wanted in the first place and for which I was charge, shows me as active. However, I cannot access the Members Forum, nor receive discounts.
Can SOMEONE PLEASE straighten this out and reinstate me. I should have a regular monthly payment due September 14.
  ???????????

Thanks,
Roy

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Posted: 03 September 2012 06:31 PM   [ Ignore ]   [ # 668 ]
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You will have to submit a support ticket. They do not follow the forums.

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Posted: 03 September 2012 06:37 PM   [ Ignore ]   [ # 669 ]
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Thank you. Where do I file a support ticket, please?

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Posted: 03 September 2012 06:48 PM   [ Ignore ]   [ # 670 ]
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AT the top of the page. Help<Contact Us<Submit a Help Reuest

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Posted: 04 September 2012 01:51 AM   [ Ignore ]   [ # 671 ]
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Well I think I’ve cottoned on to why some of use have been shut out of the PC club (just click this morning :shakes head:) what with payments being taken late the system has automatically shut us out (and so far I, at least, haven’t been let back in… feel a bit like a naughty kid).

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Posted: 04 September 2012 04:07 AM   [ Ignore ]   [ # 672 ]
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AS Frank said, if your sub has been suspended, file a support ticket, please. To sales dept.

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Posted: 04 September 2012 04:13 AM   [ Ignore ]   [ # 673 ]
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Did so two days ago.

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Posted: 04 September 2012 04:30 AM   [ Ignore ]   [ # 674 ]
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Unfortunatley the DAZ 3D office has been closed since Friday, as it was a 3 day weekend in most of the US. THey will be back this morning. It is currently 04;30 am in DAZland

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Posted: 04 September 2012 06:27 AM   [ Ignore ]   [ # 675 ]
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I sent one is as well last night.
Hopefully, they get to it quicker than the last one I sent, for something else which was still pending until I cancelled it.

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