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Update on Issues with Platinum Club Renewals
Posted: 31 August 2012 09:09 PM   [ Ignore ]   [ # 646 ]
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I hope they don’t still have my CC number in their database!  I removed it in my profile, and I was on the annual membership, not monthly.


I think if you remove it from your profile, it should be removed…period!  If there is a montly subscription tied to it, put up a dialog warning that the subscription will be cancelled when the current month runs out, and ask “Are you sure?”  People removed credit card info for a reason, and they have a reasonable expectation that when they do, it’s gone, not hidden away somewhere “just in case”.


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Posted: 01 September 2012 03:00 AM   [ Ignore ]   [ # 647 ]
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I am seriously worryed now. My annual PC subscription will expire in november and I removed my CC info just to be sure that it will not auto-renew… what are we supposed to do to be sure that there will be no unauthorized billing on our CC?

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Posted: 01 September 2012 08:42 AM   [ Ignore ]   [ # 648 ]
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OK, now DAZ has added insult to injury.  I was double charged for a month of PC and now I’m locked out of the club and the club prices.  Will this nonsense never end?

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Posted: 01 September 2012 10:20 AM   [ Ignore ]   [ # 649 ]
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File a support ticket.

May even be worth trying a phone call as sometimes there is someone in on a Saturday, but not promising.

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Posted: 01 September 2012 10:27 AM   [ Ignore ]   [ # 650 ]
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chohole - 01 September 2012 10:20 AM

File a support ticket.

May even be worth trying a phone call as sometimes there is someone in on a Saturday, but not promising.

Thanks, chohole, I’ve already updated the ticket I opened for this issue.  It’s less likely anyone will be here this weekend with a holiday Monday.

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Posted: 01 September 2012 11:02 AM   [ Ignore ]   [ # 651 ]
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Michael C - 31 August 2012 06:21 PM

Thinking about this a little more, I’m concerned again.  I actually terminated my PC membership back in July (that’s why it went inactive), so the associated credit card information should have been deleted.  But it wasn’t; it came back and my card was charged - actually a double charge because during the orignal site changeover I ended up with two memberships for a while.  DAZ terminated one for me, but they’ve both reappeared.  It seems to me that all associated credit card data shoud go away when the PC membership is ended.  It looks like maybe DAZ went back to an older version of the web site that had information that should have been gone.  None of this gives me a good feeling.  I no longer save my credit card information on the site, but apparantly that isn’t enough to protect it.

I must confess that I’m a bit confused myself, but it really looks (to me) as if CC data will be stored separately for the PC membership.

I was kicked out of my annual PC (that is valid until next year) recently and it got activated by adding a second “monthly” subscription for $0 starting now. I was also asked for the “last 4 digits of my CC” so that they can “connect” my CC data to the subscription.

When I told them that I don’t like this and intentionally avoided storing my CC data, they replied (among that the store is safe, etc. pp.) that I could “delete” my CC from the store again, once they “connected” the data to my subscription.

That was the point where I started to slightly panic… and when I answered that I absolutely want to refuse to allow the shop automatic access to my CC, Britney replied that I actually don’t need to provide that data at all… they would only do that because they learned that it seems to avoid the PC bug. So in a nutshell: they feel sure that the bug will never happen again, but with the CC attached to it the bug happens a bit neverer…

I’m a bit scared about what happens when the $0 monthly PC will run out for the first time. Britney said it won’t change my status of the (paid) annual PC, but… hmmm

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Posted: 01 September 2012 11:13 AM   [ Ignore ]   [ # 652 ]
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Michael C - 01 September 2012 08:42 AM

OK, now DAZ has added insult to injury.  I was double charged for a month of PC and now I’m locked out of the club and the club prices.  Will this nonsense never end?

While I haven’t been double charged you’re not the only one, I’m also locked out of the PC forum as well and have zero access to the PC prices as of this morning, yesterday all was fine. I haven’t had any problems until now (I opened a ticket this morning).

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Posted: 01 September 2012 01:02 PM   [ Ignore ]   [ # 653 ]
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It seems that DAZ has not fix this issue. They took my money and suspended me from the club. There have been a lot of website issue since they switched over to the new website. I open a ticket to get my issue fix, but we should not have to do this in the first place..mad

It seems that every month there is an issue. I wish they would email members with the PC discount coupon so we don’t have to ask where it is on the forums. We should not have to do thier work to get the coupon.mad

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Posted: 01 September 2012 01:06 PM   [ Ignore ]   [ # 654 ]
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The code is the same each month, with the leading digit changed to reflect the month, and is in the PC Newsletters as well as the forums.

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Posted: 01 September 2012 01:46 PM   [ Ignore ]   [ # 655 ]
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I just got double billed, one notice came on 8/30 (which I expected, per the forum notice) and another $7.95 billing notice arrived a few moments ago. I have three subscriptions listed in my account dashboard. The last time I checked, two of them were cancelled and only the original was active. As it should be. Now, all three are active—and I didn’t change anything.

Thinking it was maybe a duplicate billing notice, I checked my order history. I see two different order numbers for $7.95, one on 8/30 and the other on 9/1.
 
I have a support ticket in, but this is getting ridiculous.
 
There should be only one subscription on my subscription page, not three. The cancelled ones should’ve been deleted. How they were re-activated, I don’t know, but that just goes to show why they shouldn’t be there in the first place. What’s going on with all this? I’d think auto renewals would be one of the least troublesome aspects for a storefront to handle.

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Posted: 01 September 2012 05:42 PM   [ Ignore ]   [ # 656 ]
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My monthly PC account has been cancelled by me in July too and was reactivated without my consent on 1st of September 11.48 AM with an order # which I did not place.  This is a disgusting state of affairs!

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Posted: 01 September 2012 07:42 PM   [ Ignore ]   [ # 657 ]
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misha - 01 September 2012 05:42 PM

My monthly PC account has been cancelled by me in July too and was reactivated without my consent on 1st of September 11.48 AM with an order # which I did not place.  This is a disgusting state of affairs!

Ihad the same thing happen to me. I cancelled in June or July and also deleted my credit card information at the same time. Today I got an email thanking me for ordering a Platinum Club membership.

I checked my bank account and nothing has been charged to my account yet. I also sent in a trouble report about the issue, so hopefully they will take care of it.

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Posted: 01 September 2012 09:40 PM   [ Ignore ]   [ # 658 ]
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Well it looks like I got kicked out of the PC also. I can’t see the discount prices or access the members forum as of today. Everything worked fine on the 31st. Now the store wants me to pay $29 to restart my subscription.

I put in a support ticket which I hope gets attention soon. The last ticket took over two weeks to complete. That was during the melt down though, so hopefully things are faster now.

Daz, please fix my subscription soon!

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Posted: 02 September 2012 02:43 PM   [ Ignore ]   [ # 659 ]
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The temptation exists to misquote Admiral Beatty.

The rest of the store hasn’t (I think) had anything major go wrong in the last couple of weeks (as opposed to things that never worked right since the changeover). The PC, on the other hand, seems to be lurching from glitch to showstopper to hiccup. What’s going on? I would like to be able to say I trust the system enough to renew my subscription when it expires in a couple of months. I would like to be able to, but at this rate I’ll need convincing.

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Posted: 03 September 2012 04:21 AM   [ Ignore ]   [ # 660 ]
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I finally got charged today. I wonder if it counts as September or August’s fee? I’m just grateful to still be in the PC.

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