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Update on Issues with Platinum Club Renewals
Posted: 24 August 2012 08:36 PM   [ Ignore ]   [ # 631 ]
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SpottedKitty - 24 August 2012 04:10 PM
quietrob - 24 August 2012 03:09 PM

I just thought they were late or giving us another free month to make up for all the issues.

Define “another” — the free month seems to have been very hit or miss, with way too many misses. Not sure which thread it was on, but there are a lot of reports of people being charged a couple of weeks late for what they thought was their free month. Maybe in the end no-one got the extra? At this point nothing would surprise me about the complete and utter mess the new store has made of the PC.

I don’t really like to say anything negative.

DAZ, please handle this.

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Posted: 26 August 2012 10:30 AM   [ Ignore ]   [ # 632 ]
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I’m not happy with the radio silence I have received on this issue. I filed a ticket, Spoke with Britney and PM’d B_Furner…

Customer Service has been lacking and I REFUSE to authorize a $30 payment in order to have $22 refunded back to me. My account information is on file and has NOT changed since 2011.

What does it take to get things fixed? A mass exodus?

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Posted: 29 August 2012 06:27 PM   [ Ignore ]   [ # 633 ]
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Lilliana - 26 August 2012 10:30 AM

I’m not happy with the radio silence I have received on this issue. I filed a ticket, Spoke with Britney and PM’d B_Furner…

Customer Service has been lacking and I REFUSE to authorize a $30 payment in order to have $22 refunded back to me. My account information is on file and has NOT changed since 2011.

What does it take to get things fixed? A mass exodus?

Has anyone else not been billed?

Was there a resolution to this problem?

Will those of us, who through no fault of own, that haven’t been billed be kicked out of the DAZ Platinum Club and thus be forced to pay another at least 30 bucks if we wish back in.

Was August a free month to make up for mistakes?

DAZ please answer these questions. I believe Customer Service should be a priority.

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Posted: 29 August 2012 06:58 PM   [ Ignore ]   [ # 634 ]
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quietrob - 29 August 2012 06:27 PM
Lilliana - 26 August 2012 10:30 AM

I’m not happy with the radio silence I have received on this issue. I filed a ticket, Spoke with Britney and PM’d B_Furner…

Customer Service has been lacking and I REFUSE to authorize a $30 payment in order to have $22 refunded back to me. My account information is on file and has NOT changed since 2011.

What does it take to get things fixed? A mass exodus?

Has anyone else not been billed?

Was there a resolution to this problem?

Will those of us, who through no fault of own, that haven’t been billed be kicked out of the DAZ Platinum Club and thus be forced to pay another at least 30 bucks if we wish back in.

Was August a free month to make up for mistakes?

DAZ please answer these questions. I believe Customer Service should be a priority.

I haven’t been billed for August and as of yesterday, I do believe, I was able to get into the member’s only forum. Although I’ve heard nothing about it except for what has been said here.

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Posted: 29 August 2012 08:11 PM   [ Ignore ]   [ # 635 ]
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Sunfire - 29 August 2012 06:58 PM
quietrob - 29 August 2012 06:27 PM
Lilliana - 26 August 2012 10:30 AM

I’m not happy with the radio silence I have received on this issue. I filed a ticket, Spoke with Britney and PM’d B_Furner…

Customer Service has been lacking and I REFUSE to authorize a $30 payment in order to have $22 refunded back to me. My account information is on file and has NOT changed since 2011.

What does it take to get things fixed? A mass exodus?

Has anyone else not been billed?

Was there a resolution to this problem?

Will those of us, who through no fault of own, that haven’t been billed be kicked out of the DAZ Platinum Club and thus be forced to pay another at least 30 bucks if we wish back in.

Was August a free month to make up for mistakes?

DAZ please answer these questions. I believe Customer Service should be a priority.

I haven’t been billed for August and as of yesterday, I do believe, I was able to get into the member’s only forum. Although I’ve heard nothing about it except for what has been said here.

I too, have been able to get into the Members Forum though I found a copy of this thread in the Commons. Perhaps they are getting rid of the Platinum Club until further notice.

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Posted: 29 August 2012 10:31 PM   [ Ignore ]   [ # 636 ]
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quietrob - 29 August 2012 08:11 PM
Sunfire - 29 August 2012 06:58 PM
quietrob - 29 August 2012 06:27 PM
Lilliana - 26 August 2012 10:30 AM

I’m not happy with the radio silence I have received on this issue. I filed a ticket, Spoke with Britney and PM’d B_Furner…

Customer Service has been lacking and I REFUSE to authorize a $30 payment in order to have $22 refunded back to me. My account information is on file and has NOT changed since 2011.

What does it take to get things fixed? A mass exodus?

Has anyone else not been billed?

Was there a resolution to this problem?

Will those of us, who through no fault of own, that haven’t been billed be kicked out of the DAZ Platinum Club and thus be forced to pay another at least 30 bucks if we wish back in.

Was August a free month to make up for mistakes?

DAZ please answer these questions. I believe Customer Service should be a priority.

I haven’t been billed for August and as of yesterday, I do believe, I was able to get into the member’s only forum. Although I’ve heard nothing about it except for what has been said here.

I too, have been able to get into the Members Forum though I found a copy of this thread in the Commons. Perhaps they are getting rid of the Platinum Club until further notice.

I doubt that very much…it would mean a huge rush of refund requests from the members, and I think they’re already hurting and wouldn’t want that extra negative cash flow.


Dana

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Posted: 30 August 2012 04:49 AM   [ Ignore ]   [ # 637 ]
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quietrob - 29 August 2012 08:11 PM
Sunfire - 29 August 2012 06:58 PM
quietrob - 29 August 2012 06:27 PM
Lilliana - 26 August 2012 10:30 AM

I’m not happy with the radio silence I have received on this issue. I filed a ticket, Spoke with Britney and PM’d B_Furner…

Customer Service has been lacking and I REFUSE to authorize a $30 payment in order to have $22 refunded back to me. My account information is on file and has NOT changed since 2011.

What does it take to get things fixed? A mass exodus?

Has anyone else not been billed?

Was there a resolution to this problem?

Will those of us, who through no fault of own, that haven’t been billed be kicked out of the DAZ Platinum Club and thus be forced to pay another at least 30 bucks if we wish back in.

Was August a free month to make up for mistakes?

DAZ please answer these questions. I believe Customer Service should be a priority.

I haven’t been billed for August and as of yesterday, I do believe, I was able to get into the member’s only forum. Although I’ve heard nothing about it except for what has been said here.

I too, have been able to get into the Members Forum though I found a copy of this thread in the Commons. Perhaps they are getting rid of the Platinum Club until further notice.


File a support ticket to Sales department, through the Zendesk System, please, if you are really worried, but I assure you that DAZ 3D are aware of the issues with the PC and are working on it.

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Posted: 30 August 2012 04:34 PM   [ Ignore ]   [ # 638 ]
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Been given the boot for not being due till Sept by site maintenance

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Xeon X5680 whatta hoot yeeeehaaaaa

A word is not the same with one writer as with another. One tears it from his guts. The other pulls it out of his overcoat pocket
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Heat and animosity, contest and conflict, may sharpen the wits, although they rarely do; they never strengthen the understanding, clear the perspicacity, guide the judgment, or improve the heart
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Posted: 31 August 2012 04:54 AM   [ Ignore ]   [ # 639 ]
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Just no official word on the issue I am concerned about. I don’t use Paypal and It’s not the grace period I’m concerned with.

chohole - 30 August 2012 04:49 AM
quietrob - 29 August 2012 08:11 PM
Sunfire - 29 August 2012 06:58 PM
quietrob - 29 August 2012 06:27 PM
Lilliana - 26 August 2012 10:30 AM

I’m not happy with the radio silence I have received on this issue. I filed a ticket, Spoke with Britney and PM’d B_Furner…

Customer Service has been lacking and I REFUSE to authorize a $30 payment in order to have $22 refunded back to me. My account information is on file and has NOT changed since 2011.

What does it take to get things fixed? A mass exodus?

Has anyone else not been billed?

Was there a resolution to this problem?

Will those of us, who through no fault of own, that haven’t been billed be kicked out of the DAZ Platinum Club and thus be forced to pay another at least 30 bucks if we wish back in.

Was August a free month to make up for mistakes?

DAZ please answer these questions. I believe Customer Service should be a priority.

I haven’t been billed for August and as of yesterday, I do believe, I was able to get into the member’s only forum. Although I’ve heard nothing about it except for what has been said here.

I too, have been able to get into the Members Forum though I found a copy of this thread in the Commons. Perhaps they are getting rid of the Platinum Club until further notice.


File a support ticket to Sales department, through the Zendesk System, please, if you are really worried, but I assure you that DAZ 3D are aware of the issues with the PC and are working on it.

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Posted: 31 August 2012 06:37 AM   [ Ignore ]   [ # 640 ]
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Here’s something else to worry about.  I was charged even though I removed my credit card profile several weeks ago.  The My Account page has shown “No saved profile” all this time and still does, but DAZ charged my credit card.  This means they have a copy of my credit card that I have not authorized them to use, and they used it.  I beleive this is illegal.

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Posted: 31 August 2012 06:58 AM   [ Ignore ]   [ # 641 ]
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I just submitted a trouble ticket about my PC membership not renewing.  And as others have posted My Account show that I have no profile… or subscriptions.  I hope they get this fixed.

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Posted: 31 August 2012 10:13 AM   [ Ignore ]   [ # 642 ]
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Michael C - 31 August 2012 06:37 AM

Here’s something else to worry about.  I was charged even though I removed my credit card profile several weeks ago.  The My Account page has shown “No saved profile” all this time and still does, but DAZ charged my credit card.  This means they have a copy of my credit card that I have not authorized them to use, and they used it.  I beleive this is illegal.

The site creates a separate profile which no one can access, that it uses for charging a card on a completely separate and secure system. The profile is storing a card for future purchases, but does not stop if you’ve purchased a subscription that reoccurs each month. The only way to cancel the subscription is in your account.

My Account > My Subscriptions > Cancel from that point.

 

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Posted: 31 August 2012 10:30 AM   [ Ignore ]   [ # 643 ]
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DAZ_bfurner - 31 August 2012 10:13 AM

The site creates a separate profile which no one can access, that it uses for charging a card on a completely separate and secure system. The profile is storing a card for future purchases, but does not stop if you’ve purchased a subscription that reoccurs each month. The only way to cancel the subscription is in your account.

My Account > My Subscriptions > Cancel from that point.

Thanks for the explanation.  My subscriptions profile was inactive but then suddenly went active apparenetly by itself.  Unfortunately there were two inactive suscriptions and both were charged.  I’ll update my Help Center request to reflect your information.

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Posted: 31 August 2012 12:24 PM   [ Ignore ]   [ # 644 ]
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I’ve been a customer too long
I only stayed in the PC for the Jack Tomalin Sets but if I’m expected to be constantly sending maint. emails to some zendeskskis
I’ll pass
Fix my membership or don’t I’ll just wait
Magento blows Giant chunks so does ZD

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Xeon X5680 whatta hoot yeeeehaaaaa

A word is not the same with one writer as with another. One tears it from his guts. The other pulls it out of his overcoat pocket
Charles Péguy

Heat and animosity, contest and conflict, may sharpen the wits, although they rarely do; they never strengthen the understanding, clear the perspicacity, guide the judgment, or improve the heart
Walter Savage Landor

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Posted: 31 August 2012 06:21 PM   [ Ignore ]   [ # 645 ]
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Michael C - 31 August 2012 10:30 AM
DAZ_bfurner - 31 August 2012 10:13 AM

The site creates a separate profile which no one can access, that it uses for charging a card on a completely separate and secure system. The profile is storing a card for future purchases, but does not stop if you’ve purchased a subscription that reoccurs each month. The only way to cancel the subscription is in your account.

My Account > My Subscriptions > Cancel from that point.

Thanks for the explanation.  My subscriptions profile was inactive but then suddenly went active apparenetly by itself.  Unfortunately there were two inactive suscriptions and both were charged.  I’ll update my Help Center request to reflect your information.

Thinking about this a little more, I’m concerned again.  I actually terminated my PC membership back in July (that’s why it went inactive), so the associated credit card information should have been deleted.  But it wasn’t; it came back and my card was charged - actually a double charge because during the orignal site changeover I ended up with two memberships for a while.  DAZ terminated one for me, but they’ve both reappeared.  It seems to me that all associated credit card data shoud go away when the PC membership is ended.  It looks like maybe DAZ went back to an older version of the web site that had information that should have been gone.  None of this gives me a good feeling.  I no longer save my credit card information on the site, but apparantly that isn’t enough to protect it.

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