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Update on Issues with Platinum Club Renewals
Posted: 17 August 2012 08:39 PM   [ Ignore ]   [ # 616 ]
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>>DAZ_bfurner

please guide me,what I need to keep my menbership untill my next delivery time?

I thanks a lot suppot of her, and I understand it is not her mistake.

but I can not cleary why I need to save my credit card profies , and send card 4 number.
if daz need it for next renual time , I will think it at the time when my annuall period finish.

Can I use my PC membership untill next delivery time without any steps?

Your account was one that was affected. We did send an email out to those users affected. I apologize that you obviously did not see receive that email.
Please be sure that your Credit Card you would like the PC Membership to renew to, is saved in your credit card profiles section on your account page. Please send me the last 4 digits of the credit card number, I will then apply that to your Membership for future renewals.
I have for now issued a free month Membership to your account for the inconvenience.

I bouht annnuall membership by pay-pall, DAZ got money already. so I can use pc membership untill next year delivery time
without any step. can not I?

 

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Posted: 18 August 2012 12:28 AM   [ Ignore ]   [ # 617 ]
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chohole - 17 August 2012 04:15 PM

If you have just received a store credit, as a refund, then the best way of dealing with it is to subit a ticket to zendesk, citing sales as the dept. Theay are dealing with these pretty quickly.

You can add me in as well… I got a store credit yesterday (Friday noon) which kicked me out of the PC - it still shows as “active”, but I don’t get the discount any longer, and access to the “members” forum is blocked.

I replied/re-opened the ticket immediately and told Britney, but it was Friday late afternoon at that time.

I’m a bit worried now that it gets stuck over the weekend. There are some more items from the sale (that closes Aug 20th) that I wanted to buy. If it gets fixed early on Monday it will be in time, but otherwise… any ideas what to do?

I replied to the existing ticket rather than opening a new one, because during the first weeks of the new shop I got the impression that replies to existing tickets were processed faster than new tickets. However, should I rather close that and start a new one instead - and to which departement?

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Posted: 18 August 2012 04:12 AM   [ Ignore ]   [ # 618 ]
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It may be better to open a new ticket on this issue, and send it to sales.

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Posted: 18 August 2012 04:20 AM   [ Ignore ]   [ # 619 ]
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chohole - 18 August 2012 04:12 AM

It may be better to open a new ticket on this issue, and send it to sales.

Thanks for the advice, the reply actually was for/within “sales” already and I wondered if “technical” could be better.

I’ll do that now towards “sales” with a new ticket.

The whole thing really is a bit depressive - the shop worked fine for me during July and early August, so I considered it working again. But the recent improvements in look (that are nice indeed) seemed to have it broken entirely again. First my wishlist getting deleted by the shop, now this…

Do you think it’s worth filing a ticket for the wishlist desaster as well? It seems to be rare (thankfully) and I can’t really provide technical information about the “why-and-when-did-it-happen”, so the ticket will hardly be more than “it did happen and that’s it”...

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Posted: 18 August 2012 04:34 AM   [ Ignore ]   [ # 620 ]
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Daz are aware of the wishlist problems, so don’t worry about sending a ticket on that

The unsubscribing bug is one that is also being investigated, it is a strange one, but they do need to know who it has happened to.

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Posted: 18 August 2012 05:00 AM   [ Ignore ]   [ # 621 ]
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chohole - 18 August 2012 04:34 AM

The unsubscribing bug is one that is also being investigated, it is a strange one, but they do need to know who it has happened to.

I sent a new ticket.

I read about the bug before, but it still came somehow unexpected to me, because I didn’t experience that much PC related problems than others in the early time. I was occasionally in/out of PC like many others, but it always “healed” by itself within minutes.

Hmm… one more odd thing. I tried to log out of both the shop and the forum, and I can’t log out of the forum… trying to do so immediately sends me to the log-in screen of the shop (!) - but I stay logged into the forum. Known bug? I read about people getting knocked out, but I’m currently kept in grin

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Posted: 20 August 2012 01:57 AM   [ Ignore ]   [ # 622 ]
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@chohole:

I just realized a (for me) very weird thing. While none of the DAZ originals show the 30% discount, and all PC items show full prices, I just found that the weekly freebie is still $0 for me:

http://www.daz3d.com/shop/new-releases/motorcycle-helmets-for-genesis

Whatever the bug is, it does not apply to the freebie. Is that significant? I don’t want to reply/re-open the (still) open tickets, so I thought I just mention it here.

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Posted: 20 August 2012 04:08 AM   [ Ignore ]   [ # 623 ]
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Weekly freebie is free for everyone. It is the monthly ones that are PC specific.

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Posted: 20 August 2012 06:36 AM   [ Ignore ]   [ # 624 ]
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chohole - 20 August 2012 04:08 AM

Weekly freebie is free for everyone.

Ah - thanks, didn’t know that. This explains it of course… grin

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Posted: 21 August 2012 04:06 PM   [ Ignore ]   [ # 625 ]
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Anyone else not been billed for August yet????????

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Posted: 21 August 2012 04:25 PM   [ Ignore ]   [ # 626 ]
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Tastiger - 21 August 2012 04:06 PM

Anyone else not been billed for August yet????????

Here. Both my original bill date, and my new bill date of like the 17th have arrived and/or passed and no charge.

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Posted: 22 August 2012 11:11 AM   [ Ignore ]   [ # 627 ]
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I have not been billed either and I am afraid to add it to my cart as I don’t wanna be double billed :-(. Guess I will wait for a couple of more days and then try to do it manually.

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Posted: 23 August 2012 07:14 PM   [ Ignore ]   [ # 628 ]
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I wasn’t billed for August either and I probably just dumbly started a new subscription instead of waiting.

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Posted: 24 August 2012 03:09 PM   [ Ignore ]   [ # 629 ]
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Tastiger - 21 August 2012 04:06 PM

Anyone else not been billed for August yet????????

Does this mean we are being kicked out of the platinum club? I just thought they were late or giving us another free month to make up for all the issues.

 

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Posted: 24 August 2012 04:10 PM   [ Ignore ]   [ # 630 ]
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quietrob - 24 August 2012 03:09 PM

I just thought they were late or giving us another free month to make up for all the issues.

Define “another” — the free month seems to have been very hit or miss, with way too many misses. Not sure which thread it was on, but there are a lot of reports of people being charged a couple of weeks late for what they thought was their free month. Maybe in the end no-one got the extra? At this point nothing would surprise me about the complete and utter mess the new store has made of the PC.

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