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Update on Issues with Platinum Club Renewals
Posted: 23 July 2012 09:31 PM   [ Ignore ]   [ # 571 ]
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Just came back to DAZ forum and my PC membership didn’t renew in June or July. Which actually works out as I had a massive HD failure and have only now have been trying to get DAZ and all of the poser content back together - that added with how the “changes” have happened to the store and forums means I haven’t felt like buying or rendering - so in a way not having to pay for June and July PC works out okay - don’t know if I’ll bother with August either

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Posted: 24 July 2012 01:46 AM   [ Ignore ]   [ # 572 ]
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Well… most of my PC-problems were solved by re-buying the Membership. This solution was found as an answer on one of my tickets. Also they helped to refund me the purchase price.  grin

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Posted: 25 July 2012 12:30 PM   [ Ignore ]   [ # 573 ]
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Is it not possible to purchase an Annual Membership with PayPal?

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Posted: 25 July 2012 12:41 PM   [ Ignore ]   [ # 574 ]
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I tried to purchase the annual membership but i don’t have the possibility to purchase with PayPal anymore. That is strange because in the additional description in the store it says you can purchase with Paypal. I don’t have a normal credit card anymore because i don’t want to and not anyone in Germany has a credit card. Normal products are strangely enabled to purchase with Paypal. So if this problem stays Daz doesn’t get any money from me anymore. This is real lame! The new store is just awful!

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Posted: 25 July 2012 01:17 PM   [ Ignore ]   [ # 575 ]
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Something that has always been used as a workaround (this issue happened for many years at the old store too)  is to use Paypal to buy a gift certificate (now gift cards)


http://www.daz3d.com/shop/gift-card/


Then redeem it and use that for your renewal

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Posted: 25 July 2012 02:07 PM   [ Ignore ]   [ # 576 ]
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I’ve been asking about annual renewals for weeks, and I haven’t got an answer yet. In the old store, there was a monthly starting membership and a monthly renewal at a lower price minus the startup fee, and an annual starting membership and an annual renewal at a lower price minus the startup fee. I can’t find any way to buy an annual renewal in the new store, all I can find is “JOIN NOW!” links. I don’t want to join, I joined years ago.

My membership runs out in November; a reply before then would be nice.

I don’t think I’m missing a renewal option right under my nose, but the store is such a mess it’s a lot more difficult to find things now. It’s been two months — how much longer?

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Posted: 26 July 2012 08:09 PM   [ Ignore ]   [ # 577 ]
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My monthly renewal didn’t renew. It did the last time. I am tired of all of this. I am not going to try any more. I have spent the last of my money at Daz. There are other places to spend it. Best of luck Daz.

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Posted: 27 July 2012 04:54 AM   [ Ignore ]   [ # 578 ]
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It is obvious that maybe this situation needs to reported. Changing my Billing date Arbitrarily WITHOUT notice is a serious issue. I feel as though I have been denied the product I paid for with all this changes in the billing system and the program without sufficient notification in direct violation of Daz’s own Member Agreement.

I could overlook the Program changes… But not this billing change. And yes a ticket has been submitted.

My billing date is the 29th and has been since I started. Deactivating my account prior to the 29th because of my billing date has changed without notice? NO ONE was told of this change and it is a serious issue.

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Posted: 27 July 2012 08:53 AM   [ Ignore ]   [ # 579 ]
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At this point we are unsure whether it is by design or a system glitch. You did the right thing by submitting a ticket.

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Posted: 27 July 2012 01:21 PM   [ Ignore ]   [ # 580 ]
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Frank0314 - 27 July 2012 08:53 AM

At this point we are unsure whether it is by design or a system glitch. You did the right thing by submitting a ticket.

FWIW, I’ve been going round and round on a similar date change issue for nearly a month now, and the upshot seems to be that while Customer service can see the dates being changed and “corrected’ in my account on THEIR system, I can’t see those changes reflected on my account page.  The last I’d heard, it had been forwarded to the actual programmers for review, which would seem to indicate that there are two parts of the system that aren’t handing off data in the correct manner. 


So, yeah, the only thing to do is to submit a ticket and keep following up on it.  Customer service is swamped and their systems may be telling them that something is fixed even though you’re not seeing any results.

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Posted: 27 July 2012 06:13 PM   [ Ignore ]   [ # 581 ]
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Until then I have been screwed out of the July Coupon… I was hoping I could find SOMETHING to use it on.

So to say this least, this is a denial of the service I paid for.

Cybersox13 - 27 July 2012 01:21 PM
Frank0314 - 27 July 2012 08:53 AM

At this point we are unsure whether it is by design or a system glitch. You did the right thing by submitting a ticket.

FWIW, I’ve been going round and round on a similar date change issue for nearly a month now, and the upshot seems to be that while Customer service can see the dates being changed and “corrected’ in my account on THEIR system, I can’t see those changes reflected on my account page.  The last I’d heard, it had been forwarded to the actual programmers for review, which would seem to indicate that there are two parts of the system that aren’t handing off data in the correct manner. 


So, yeah, the only thing to do is to submit a ticket and keep following up on it.  Customer service is swamped and their systems may be telling them that something is fixed even though you’re not seeing any results.

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Posted: 29 July 2012 09:18 AM   [ Ignore ]   [ # 582 ]
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Ok. I don’t keep up with these forums a lot, but I do shop. And I do like to peek in on the Members Only forum from time to time since that is one of my ‘benefits’. Today I can’t get in.

My account info says my subscription status is ‘suspended’ so I guess this is another auto renew failure. Clicking ‘activate’ wants to charge me $29.95 ( I’m not paying that)

Payment history doesn’t show anything billed for July but I was able to collect the July Coupon and PC Freebies just fine earlier this month.

My login credentials won’t work to file a bug a report ( separate system needing different credentials? )

Who do I contact, and through what prescribed channel to get this corrected?

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Posted: 29 July 2012 09:42 AM   [ Ignore ]   [ # 583 ]
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Log in information is the same for the forums and the store.

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Posted: 29 July 2012 09:52 AM   [ Ignore ]   [ # 584 ]
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Batronyx - 29 July 2012 09:18 AM

Ok. I don’t keep up with these forums a lot, but I do shop. And I do like to peek in on the Members Only forum from time to time since that is one of my ‘benefits’. Today I can’t get in.

My account info says my subscription status is ‘suspended’ so I guess this is another auto renew failure. Clicking ‘activate’ wants to charge me $29.95 ( I’m not paying that)

Payment history doesn’t show anything billed for July but I was able to collect the July Coupon and PC Freebies just fine earlier this month.

My login credentials won’t work to file a bug a report ( separate system needing different credentials? )

Who do I contact, and through what prescribed channel to get this corrected?


You don’t need to file a bug report, you need to file a support ticket, using the “Help” button at the top of the page and then “Contact Us”/“Submit a Ticket”

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Posted: 29 July 2012 05:08 PM   [ Ignore ]   [ # 585 ]
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Frank0314 - 29 July 2012 09:42 AM

Log in information is the same for the forums and the store.

Yes. Thanks Frank. I was referring to the bug report link listed in the first post of this thread though.

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