Digital Art Zone

 
   
37 of 47
37
Update on Issues with Platinum Club Renewals
Posted: 13 July 2012 09:18 AM   [ Ignore ]   [ # 541 ]
New Member
Total Posts:  9
Joined  2005-02-09

Maybe this has been addressed, but what about the vouchers?

I’m getting charged a monthly fee, I see the $1.99 stuff, which is fine, but I have not recieved the $6.00 voucher for this month.

Is this being addressed?

Thanks smile

Profile
 
 
Posted: 13 July 2012 09:20 AM   [ Ignore ]   [ # 542 ]
Administrator
Avatar
RankRankRank
Total Posts:  1336
Joined  2006-03-14
shg0816 - 13 July 2012 09:18 AM

Maybe this has been addressed, but what about the vouchers?

I’m getting charged a monthly fee, I see the $1.99 stuff, which is fine, but I have not recieved the $6.00 voucher for this month.

Is this being addressed?

Thanks smile

There is a coupon instead.  See the PC members forum and/or newsletter announcement.  July coupon is here : http://www.daz3d.com/forums/viewthread/3362/

 Signature 

My Tutorials and Freebies Index

Profile
 
 
Posted: 13 July 2012 09:25 AM   [ Ignore ]   [ # 543 ]
New Member
Total Posts:  9
Joined  2005-02-09

LOL

adamr001 - 13 July 2012 09:20 AM
shg0816 - 13 July 2012 09:18 AM

Maybe this has been addressed, but what about the vouchers?

I’m getting charged a monthly fee, I see the $1.99 stuff, which is fine, but I have not recieved the $6.00 voucher for this month.

Is this being addressed?

Thanks smile

There is a coupon instead.  See the PC members forum and/or newsletter announcement.  July coupon is here : http://www.daz3d.com/forums/viewthread/3362/

Thank you!! :D

Profile
 
 
Posted: 13 July 2012 07:41 PM   [ Ignore ]   [ # 544 ]
Addict
Avatar
RankRankRankRank
Total Posts:  3086
Joined  2012-02-06

I’m having an issue with my subscription. I won’t call it a “problem” because it is not affecting me in a negative way…I still have all my benefits: my membership is listed as Active, I’m seeing PC prices and able to purchase items at PC prices, and I still have access to the Members Only forum.


The issue is that my subscription was scheduled to auto-renew or expire on 6/29. I didn’t have a card or other payment method saved at the time, and as far as I can tell, I have not yet been billed for this month’s membership. Since then there has been no change to my Active status or renewal date. At this point I’m not sure whether I’m in my grace period and my benefits could be cut off at any time, or whether this is the free month that many members got but was never added to my account, or whether I should expect a charge of $7.95 to come across at some point. While I’m hopeful that it’s the free month, any of these scenarios would be acceptable to me—I just want to know where I stand. And I’d like to avoid reaching the point where my benefits end and I find that I’m not able to extend my membership (if I choose to do so) because it’s past the grace period.


Hoping to avoid putting a ticket in…again, this is not causing me any problems right now, and I know Support has their hands full helping people who do have problems.

 Signature 

Community Volunteer
Join the Custom Character Contest!

My tutorials and FAQs | My Gallery | My Render Thread
Visit my world… Tornalia.com | http://scottlivingston.deviantart.com

Profile
 
 
Posted: 13 July 2012 10:55 PM   [ Ignore ]   [ # 545 ]
Member
Rank
Total Posts:  223
Joined  2011-10-02

I had exactly the same scenario with an auto-renew for June 16.  But I put in a ticket.  Response was quick; they said they would be taking the money out in July and that I would get a free month.  Perfect.  Immediately thereafter my account went into “suspended” status and the response to my reopened ticket was “please be patient”.  I might have been better waiting to see what happened. I can’t speak for daz but that was my recent experience.

Profile
 
 
Posted: 14 July 2012 04:22 PM   [ Ignore ]   [ # 546 ]
New Member
Avatar
Total Posts:  17
Joined  2003-10-09

I put a ticket in to cancel and ask for a refund—and they just closed the ticket without an answer.

I am not impressed.

Profile
 
 
Posted: 14 July 2012 05:47 PM   [ Ignore ]   [ # 547 ]
Member
Rank
Total Posts:  223
Joined  2011-10-02

Anatis, if you did that around the 3rd or so of July, they had some issues with Zendesk, and a lot of tickets just got closed.  Same for me; I just reopened mine and the response was very quick.  Not too helpful (see above), but quick.

Profile
 
 
Posted: 15 July 2012 02:13 PM   [ Ignore ]   [ # 548 ]
New Member
Total Posts:  6
Joined  2008-01-03

Glad to see some have their PC memberships sorted ... My PC membership (which disappeared in June without my knowledge) is not active yet, although I - in an act of despair -  even started a new PC subscription in the first days of July (i.e. paid the abt. 29 dollars) and contacted the support (request #106504) ...

Is it possible via the forum to have my PC membership activated? At least the new one?

Although on a tight budget, I would be glad to have finally at least this new PC membership. .I do not complain and do not ask for a refund ... We were given so much wonderful software for free this year, so why should I start counting peas now. But apart from the automatic message about receipt of my post to support, I did not get any answer yet, nor is the problem solved. And I really would like to have the PC membership again.

Seeing some have access to PC now, makes hope ...

Profile
 
 
Posted: 15 July 2012 03:07 PM   [ Ignore ]   [ # 549 ]
Power Member
Avatar
RankRankRank
Total Posts:  1650
Joined  2012-04-14

Platinum club subscription still not showing. I have access to the PC forum, so I suppose that is something.

Profile
 
 
Posted: 16 July 2012 02:13 AM   [ Ignore ]   [ # 550 ]
New Member
Avatar
Total Posts:  2
Joined  2005-12-13

I was having problems with the billing. My bank show a charge to my card this month in the amount of PC renewal, but there is nothing in my order history corresponding to it. Guess it doesn’t really matter now that I’m not a PC member anymore. This idiot (me) went messing around in my account settings and got my PC membership suspended. I didn’t know what would happen, but now I do. I needed to cut back on my spending for a while anyway. Later on, after my finances are in a better situation, I’ll sign up again. I do hope that the billing issue will be resolved by then.

I do need to do something about my curiosity. Otherwise don’t click on something just to see what happens.

Profile
 
 
Posted: 16 July 2012 03:11 AM   [ Ignore ]   [ # 551 ]
New Member
Total Posts:  8
Joined  0

Please, give us just information: what to do. Wait? Sign again with new subscription? The silence is not the best way to solve. Say: “Wait. The problem will be solved.” Just a little pitty to pay & not to have. I`ll going to wait, but need to know for what. “A watched pot is long in boiling.”

Profile
 
 
Posted: 16 July 2012 04:39 AM   [ Ignore ]   [ # 552 ]
Administrator
Avatar
RankRankRankRank
Total Posts:  14128
Joined  2003-10-09
ddstargazer - 16 July 2012 02:13 AM

I was having problems with the billing. My bank show a charge to my card this month in the amount of PC renewal, but there is nothing in my order history corresponding to it. Guess it doesn’t really matter now that I’m not a PC member anymore. This idiot (me) went messing around in my account settings and got my PC membership suspended. I didn’t know what would happen, but now I do. I needed to cut back on my spending for a while anyway. Later on, after my finances are in a better situation, I’ll sign up again. I do hope that the billing issue will be resolved by then.

I do need to do something about my curiosity. Otherwise don’t click on something just to see what happens.


I suggest that maybe a support ticket to sales would help you sort out your problems.

 Signature 

Chohole’s Space        Neil’Vs Freebies and stuff        Spring Bryce Rendering Challenge        April Freebie Challenge
My DAZ Gallery    11915

Profile
 
 
Posted: 16 July 2012 05:08 AM   [ Ignore ]   [ # 553 ]
Addict
Avatar
RankRankRankRank
Total Posts:  4921
Joined  2006-02-20
ddstargazer - 16 July 2012 02:13 AM

I was having problems with the billing. My bank show a charge to my card this month in the amount of PC renewal, but there is nothing in my order history corresponding to it. Guess it doesn’t really matter now that I’m not a PC member anymore. This idiot (me) went messing around in my account settings and got my PC membership suspended. I didn’t know what would happen, but now I do. I needed to cut back on my spending for a while anyway. Later on, after my finances are in a better situation, I’ll sign up again. I do hope that the billing issue will be resolved by then.

I do need to do something about my curiosity. Otherwise don’t click on something just to see what happens.

Take a look at you bank/credit card company - Paypal is known to pay monthly, even when you cancelled your membership here at Daz.

 Signature 

I like Bryce, DazStudio, Poser and Vue ... in alphabetical order. And I would probably like Carrara too, if I could find the time to become acquainted with it. Peace?

Profile
 
 
Posted: 16 July 2012 02:38 PM   [ Ignore ]   [ # 554 ]
Member
Avatar
Rank
Total Posts:  43
Joined  2003-10-09

I’ve been a good little submissive and have taken everything the new site / store has thrown at me the last few weeks - unable to download, double billing etc.

I’ve been patient, however this may be the issue that breaks the camel’s back….

8 days ago I submitted a support ticket as my platinum club had not auto renewed and I have not seen a reply, however this morning in my inbox I find a receipt for my platinum club renewal - sounds good until I look at the details…

Invoice #100099540
Platinum Club Monthly Membership $29.95

I have amended my original support ticket but I hope that by posting here it will draw attention to the issue more quickly

not happy at all…

Image Attachments
invoice.jpg
 Signature 

“Women and cats will do as they please, and men and dogs should relax and get used to the idea.”
- Robert A. Heinlein


Poser Pro 2012
Intel Core i7-2600 X64,
16 GB DDR 3,
NVIDIA GeForce GTX 560,
Windows 8 Pro X64

http://tastiger.dhs.org/

Joined <——Actually been around since the first freebie ever when the site was still called Zygtote

Profile
 
 
Posted: 16 July 2012 03:42 PM   [ Ignore ]   [ # 555 ]
Member
Avatar
Rank
Total Posts:  43
Joined  2003-10-09
Tastiger - 16 July 2012 02:38 PM

I’ve been a good little submissive and have taken everything the new site / store has thrown at me the last few weeks - unable to download, double billing etc.

I’ve been patient, however this may be the issue that breaks the camel’s back….

8 days ago I submitted a support ticket as my platinum club had not auto renewed and I have not seen a reply, however this morning in my inbox I find a receipt for my platinum club renewal - sounds good until I look at the details…

Ah…
disregard the rant I just received an email telling me I have $22 credit in my account (not as good as $22 in my bank - but it’s a start) although I’m not sure why my newsletter subscription was cancelled though…..

Image Attachments
newsletter.jpg
 Signature 

“Women and cats will do as they please, and men and dogs should relax and get used to the idea.”
- Robert A. Heinlein


Poser Pro 2012
Intel Core i7-2600 X64,
16 GB DDR 3,
NVIDIA GeForce GTX 560,
Windows 8 Pro X64

http://tastiger.dhs.org/

Joined <——Actually been around since the first freebie ever when the site was still called Zygtote

Profile
 
 
   
37 of 47
37