I’m having an issue with my subscription. I won’t call it a “problem” because it is not affecting me in a negative way…I still have all my benefits: my membership is listed as Active, I’m seeing PC prices and able to purchase items at PC prices, and I still have access to the Members Only forum.
The issue is that my subscription was scheduled to auto-renew or expire on 6/29. I didn’t have a card or other payment method saved at the time, and as far as I can tell, I have not yet been billed for this month’s membership. Since then there has been no change to my Active status or renewal date. At this point I’m not sure whether I’m in my grace period and my benefits could be cut off at any time, or whether this is the free month that many members got but was never added to my account, or whether I should expect a charge of $7.95 to come across at some point. While I’m hopeful that it’s the free month, any of these scenarios would be acceptable to me—I just want to know where I stand. And I’d like to avoid reaching the point where my benefits end and I find that I’m not able to extend my membership (if I choose to do so) because it’s past the grace period.
Hoping to avoid putting a ticket in…again, this is not causing me any problems right now, and I know Support has their hands full helping people who do have problems.
I had exactly the same scenario with an auto-renew for June 16. But I put in a ticket. Response was quick; they said they would be taking the money out in July and that I would get a free month. Perfect. Immediately thereafter my account went into “suspended” status and the response to my reopened ticket was “please be patient”. I might have been better waiting to see what happened. I can’t speak for daz but that was my recent experience.
Anatis, if you did that around the 3rd or so of July, they had some issues with Zendesk, and a lot of tickets just got closed. Same for me; I just reopened mine and the response was very quick. Not too helpful (see above), but quick.
Glad to see some have their PC memberships sorted ... My PC membership (which disappeared in June without my knowledge) is not active yet, although I - in an act of despair - even started a new PC subscription in the first days of July (i.e. paid the abt. 29 dollars) and contacted the support (request #106504) ...
Is it possible via the forum to have my PC membership activated? At least the new one?
Although on a tight budget, I would be glad to have finally at least this new PC membership. .I do not complain and do not ask for a refund ... We were given so much wonderful software for free this year, so why should I start counting peas now. But apart from the automatic message about receipt of my post to support, I did not get any answer yet, nor is the problem solved. And I really would like to have the PC membership again.
I was having problems with the billing. My bank show a charge to my card this month in the amount of PC renewal, but there is nothing in my order history corresponding to it. Guess it doesn’t really matter now that I’m not a PC member anymore. This idiot (me) went messing around in my account settings and got my PC membership suspended. I didn’t know what would happen, but now I do. I needed to cut back on my spending for a while anyway. Later on, after my finances are in a better situation, I’ll sign up again. I do hope that the billing issue will be resolved by then.
I do need to do something about my curiosity. Otherwise don’t click on something just to see what happens.
Please, give us just information: what to do. Wait? Sign again with new subscription? The silence is not the best way to solve. Say: “Wait. The problem will be solved.” Just a little pitty to pay & not to have. I`ll going to wait, but need to know for what. “A watched pot is long in boiling.”
I was having problems with the billing. My bank show a charge to my card this month in the amount of PC renewal, but there is nothing in my order history corresponding to it. Guess it doesn’t really matter now that I’m not a PC member anymore. This idiot (me) went messing around in my account settings and got my PC membership suspended. I didn’t know what would happen, but now I do. I needed to cut back on my spending for a while anyway. Later on, after my finances are in a better situation, I’ll sign up again. I do hope that the billing issue will be resolved by then.
I do need to do something about my curiosity. Otherwise don’t click on something just to see what happens.
I suggest that maybe a support ticket to sales would help you sort out your problems.
I was having problems with the billing. My bank show a charge to my card this month in the amount of PC renewal, but there is nothing in my order history corresponding to it. Guess it doesn’t really matter now that I’m not a PC member anymore. This idiot (me) went messing around in my account settings and got my PC membership suspended. I didn’t know what would happen, but now I do. I needed to cut back on my spending for a while anyway. Later on, after my finances are in a better situation, I’ll sign up again. I do hope that the billing issue will be resolved by then.
I do need to do something about my curiosity. Otherwise don’t click on something just to see what happens.
Take a look at you bank/credit card company - Paypal is known to pay monthly, even when you cancelled your membership here at Daz.
I’ve been a good little submissive and have taken everything the new site / store has thrown at me the last few weeks - unable to download, double billing etc.
I’ve been patient, however this may be the issue that breaks the camel’s back….
8 days ago I submitted a support ticket as my platinum club had not auto renewed and I have not seen a reply, however this morning in my inbox I find a receipt for my platinum club renewal - sounds good until I look at the details…
Invoice #100099540 Platinum Club Monthly Membership $29.95
I have amended my original support ticket but I hope that by posting here it will draw attention to the issue more quickly
I’ve been a good little submissive and have taken everything the new site / store has thrown at me the last few weeks - unable to download, double billing etc.
I’ve been patient, however this may be the issue that breaks the camel’s back….
8 days ago I submitted a support ticket as my platinum club had not auto renewed and I have not seen a reply, however this morning in my inbox I find a receipt for my platinum club renewal - sounds good until I look at the details…
Ah…
disregard the rant I just received an email telling me I have $22 credit in my account (not as good as $22 in my bank - but it’s a start) although I’m not sure why my newsletter subscription was cancelled though…..
