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Update on Issues with Platinum Club Renewals
Posted: 06 July 2012 09:12 PM   [ Ignore ]   [ # 511 ]
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Thank you ....

[I sure wish this forum would stop logging people off in the middle of a reply]

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Posted: 07 July 2012 08:01 AM   [ Ignore ]   [ # 512 ]
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fixmypcmike - 06 July 2012 09:04 PM

ZenDesk was the victim of a DDOS attack Tuesday night, which resulted in many of their clients, including DAZ 3D, having some support tickets closed without resolution.  Check if your support ticket was closed on July 3rd—if it was and you didn’t receive an email, reopen the ticket.

A DDOS attack? What bloody idiots would launch an attack against Daz?  I mean, for all its faults, DDOS is ridiculous. it’s not as though Daz arrested any key activists…

Oh, wait. I’m going to guess there are some “file sharers” upset about being noticed.

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Posted: 07 July 2012 02:44 PM   [ Ignore ]   [ # 513 ]
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Velvet Goblin - 07 July 2012 08:01 AM
fixmypcmike - 06 July 2012 09:04 PM

ZenDesk was the victim of a DDOS attack Tuesday night, which resulted in many of their clients, including DAZ 3D, having some support tickets closed without resolution.  Check if your support ticket was closed on July 3rd—if it was and you didn’t receive an email, reopen the ticket.

A DDOS attack? What bloody idiots would launch an attack against Daz?  I mean, for all its faults, DDOS is ridiculous. it’s not as though Daz arrested any key activists…

Oh, wait. I’m going to guess there are some “file sharers” upset about being noticed.

I suspect it’s nothing too personal like that ... apparently there’s been major DDOS attacks against a whole lot of websites/servers/whatever ... with a recent flareup over the past couple of weeks. Hits included a major CC, other major ‘webstores’ ... at least one infamous warezsite ... and a whole bunch of others. A rather concentrated effort to kill the internet.

To note that while some of the instigators were apparently closed down late last year and “hold the ‘net together” servers were in place to help keep things going ... these servers are allowed to close come Monday according to a website I was reading the other night. News item whose link went ?
Anyhow ... they’re hoping that the individually affected computers that haven’t reported in to be cleaned by now are inactive ones ... they’re expecting that some 250,000 thousand computers will go black on Monday. The article did post a link so people could check their computers [no downloads or anything ... just checks to make sure the computer is actually ‘calling’ to the correct address].

 

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Posted: 07 July 2012 02:55 PM   [ Ignore ]   [ # 514 ]
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It wasn’t a DDOS attack against DAZ, but against ZenDesk, which provides the support tracking system for many companies.

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Posted: 07 July 2012 03:08 PM   [ Ignore ]   [ # 515 ]
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Exactly.

Found a link for the news item.

In the article is reference to the website where one can verify if their computer is somehow affected.

http://www.onlinesecurity-guide.com/

Hope everybody’s still here on Tuesday!!!

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Posted: 09 July 2012 09:12 AM   [ Ignore ]   [ # 516 ]
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Second month in a row I have been charged twice for my membership, nothing about my membership or my PayPal account appears in my account dashboard or subscriptions or billing arrangements so I cant turn off auto renew or shut out my PayPal account and a week has gone by without any action being taken other than declaring the problem resolved without even an email to that effect. Apparently the only thing I can do to stop you people is close my PayPal account entirely, thus requiring me to address every other account that accesses it.

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Posted: 09 July 2012 09:19 AM   [ Ignore ]   [ # 517 ]
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With reagrds Zendesk tickets, there is a thread (an announcement in fact) made site wide which said that Zendesk had experienced problems on the 3rd and 4th of July. If you have had a ticket closed with no action being taken, then please submit it again, as it may have been one that was involved with this problem.

http://www.daz3d.com/forums/viewannounce/3383_97/

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Posted: 09 July 2012 01:55 PM   [ Ignore ]   [ # 518 ]
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I submittted a tick regarding a double subscription over two weeks ago, and updated it several times.  I had to reopen it when it was closed with no action.  Today I discovered I had a new errant PC monthly charge although neither subscription had an indication that the next payment would be 6 Jul and I received no e-mail notification.  I opened a new help desk incident, but I’m not optimistic that DAZ will solve this.  If I don’t see the corrective action that I requested in the hlep desk incident - removal of the extra subscription and a credit card refund for the charge - in the next few days, I will remove the subscription and disput the charge with my credit card company.  I have sufficient documentation to show I attempted to have DAZ fix the problem.

This is getting beyond wearying.

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Posted: 09 July 2012 08:57 PM   [ Ignore ]   [ # 519 ]
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Hi I am not sure if this is the right place to post but I got an annual pc last october & have not been able to use it for the last 2 months, no rewards , no vouchers nothing. I have sent a support ticket about 2 weeks ago now & heard nothing back yet, can someone please point me in the right direction to get this fixed

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Posted: 09 July 2012 09:03 PM   [ Ignore ]   [ # 520 ]
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3-little-helpers - 09 July 2012 08:57 PM

Hi I am not sure if this is the right place to post but I got an annual pc last october & have not been able to use it for the last 2 months, no rewards , no vouchers nothing. I have sent a support ticket about 2 weeks ago now & heard nothing back yet, can someone please point me in the right direction to get this fixed

Are you seeing PC prices in the store?  You show as a PC member for the forums—can you read the Members Only forum?

A number of support tickets were closed with no resolution or email last week during the DDOS attack on ZenDesk, so you may want to check that your ticket doesn’t show as closed.  If it does, reopen it.

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Posted: 09 July 2012 09:08 PM   [ Ignore ]   [ # 521 ]
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No I am not seeing pc membership in my account & cannot see pc prices but like you say I show as pc in the forum so I am not sure what has happend as I have seen there is vouchers being sent our now as monthly rewards but have not had one sent to my email, I did however find last months reward code here in the forum & it kept telling my I had an invalid code or I was nto eligible to use the code. I also don’t seem to get pc newsletters anymore. So I will read a bit more & check my support ticket as I have missed out on 2 months of my rewards now

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Posted: 09 July 2012 09:13 PM   [ Ignore ]   [ # 522 ]
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ok the coupon code seems to be working & yay the pc prices are showing again now but it doesn’t show me anywhere how much longer my membership lasts for like it used to on the old store is that correct??

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Posted: 09 July 2012 09:28 PM   [ Ignore ]   [ # 523 ]
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I know they are working on getting the PC subscription to display correctly with the correct renewal dates, but first priority is making sure you get your benefits.

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Posted: 09 July 2012 10:49 PM   [ Ignore ]   [ # 524 ]
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3-little-helpers - 09 July 2012 08:57 PM

Hi I am not sure if this is the right place to post but I got an annual pc last october & have not been able to use it for the last 2 months, no rewards , no vouchers nothing. I have sent a support ticket about 2 weeks ago now & heard nothing back yet, can someone please point me in the right direction to get this fixed

ir
Be sure to send a new ticket, as they gavet hose who initially had problems a store credit to help make amends for the difficulties…

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Posted: 10 July 2012 12:06 PM   [ Ignore ]   [ # 525 ]
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fixmypcmike - 09 July 2012 09:28 PM

I know they are working on getting the PC subscription to display correctly with the correct renewal dates, but first priority is making sure you get your benefits.


That made me grin ear-to-ear, thank you grin

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