Hopefully someone from DAZ is taking the time to monitor this thread, if so I have two suggestions.
First, maybe you could start responding to help requests a little faster; taking days to respond, or as in my case, not responding at all, may not be the best business process. I’m not necessarily suggesting that you fix every problem in days (though that would probably be the best scenario) but it would be a good idea to at least have a human, not an automated system, acknowledge receipt of the help request if it is going to take more than a few days to get to it.
Second, if in emails you are going to reference a link where one can check the status of your help request, you should probably make sure the link works rather than having it go to a non-existent portion of an external, third-party website.
Just to be clear, my PC account is also caught in limbo, caused, I suspect by the fact that it was scheduled to renew right in the middle of this little transition of store fronts. I’d be happy to renew, which it was supposed to do automatically but didn’t, except I’d rather not pay the initial startup premium again. I do find getting my PC account stuck in limbo, with no apparent prospect of getting it fixed, rather irritating, likely not irritating enough to cancel it, but irritating enough to not purchase anything until it is fixed.
So, just to play the role of “Captain Obvious”: Hey, DAZ, you do realize this whole little issue is probably costing you a s***-load in lost sales, don’t you?